Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hello, I have a question, is Flatsome compatible now with Wordpress 5.9, or when will it be compatible?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi when I try to edit or create a page with the UX Builder it just keeps showing Loading UX Builder but it never actually loads? I am using Chrome’s latest version and latest version of windows version 10. I also have the latest version of your theme too. This is the 1st time I have noticed this issue but I have not needed to update a page in about 6 months now so not sure if it just happened or within that time frame. Do you have a quick tip on how to let it work?

Hi,

Please check the js minification settings in the caching plugin if you use one.

Thank you that worked :-)

The “Filter by Product Attributes” Widget in the Shop Sidebar is not working on the Mobile platform. When clicked it does not respond.

Details: Flatsome: 3.15.3 iPhone 12 Max Pro, iOS 15.2.1 Checked latest versions of: Safari, Brave, Chrome & Firefox

Please advise, thanks..

Hi,

Can you submit a support ticket here?

I get this:

Unfortunately, the system found your license support entitlement to be expired. Kindly extend your support time limit and create a new ticket, if this ticket requires support entitlement.

You don’t need support entitlement to send in bug reports this way. Your ticket will be classified as a bug report in our system.

Ticket status (148788): Closed

I see no need to pay twice for a bug in a product I already paid for…

How can I put content in a ux block in a subcategory? Please see the video where I intend to explain it

https://angelcidoncha.es/video/flatsome.mp4

Muchas gracias

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hello. Have 2 licensed bought. I have 2 question, if u can help out me and i know others to will apreciat to see. 1. For 2 different site with 2 different licenses (even with a fresh install). with add to ajax enable in woocommerce when i add in the website first item a product, it refreshes/blink the page. After that if i add more products it is added to cart normally without refreshes the page. I don`t have any conflict/installed on a fresh website. 2. To reduce the visual impact of this refresh, i tried to hide the add to cart message with add_filter( ‘wc_add_to_cart_message_html’, ‘_return_false’ ); and the message disapera (the popup cart apears but the woocommerce message rapers apeart only with icon-checkmark green. A work around to hide the checkmark. Can u help us with that?

Thank u. Best!

Hi,

Both questions are related to WooCommerce, not Flatsome. Could you contact WooCommerce support?

Hello, I beg the different. Both issue are flatsome related. When website are in 2020 theme, storefront etc. the issue stops and it ads in the cart normally. When activated flatsome theme it does the same thing. Tested on xamp/fresh install of wordpress, just woocommerce/flatsome: flickers on first product added and after that its ads normally to cart.

best, Leo

Is there a way to buy Flatsome somewhere else than Envato? I give up with this Aussi-platform. License Issue since years now…. Cannot setup license within wp after update of Flatsome – Does not recognize Envato themeforest account. Having problems with envato since years as their universe has no solution, whatever i ask their support. The account themeforest does not connect with their own envato page and subpages.. So I cannot use the license bullshit from envato. The same I got with all other themes ever bought on Themeforest since they using a secure method which is a nirvana in australia…

Hi,

I see your ticket #148596 was answered. Would you please check your inbox and also the spam folder?

Upgrading from a version around April last year and there are serious breakages across the entire site. Reticent to pay for extra support since this seems like a bug. We’ve never had issues upgrading the site ever before. Upgrade with caution and make sure you take back-ups.

Hi,

You always need to make a backup and work on staging before updating WordPress, a plugin, or a theme.

Hello, “Product Page” Elements doesnt show within the UX builder elements. There is need for an extra plugin/download to access to these?

Kindly,

Hi,

They only appear when you edit a custom product layout via UX Builder.

Hi, what is the hook for star rating in shop page? I want to add text after it

Hi,

You need to edit the “wp-content/plugins/woocommerce/templates/loop/rating.php” file manually by copying it into the “flatsome-child/woocommerce/loop” folder.

I have moved the theme and changed license from old site to fresh install on different server. Have to say, Envato is a pain, they do not explain anything. Cannot put licence to new page as they cannot connect to the server – Australia? Aussies

Hi,

Can you submit a support ticket here?

I still didnt get no support – Ticket ID: ​147990 – UX Builder is displaying black screen instead of preview. I have turned off all plugins, I have downloaded and replaced all theme files manualy on the server, Wordpress 5.8.3, PHP 7.4.27, memory 256MB

Hi,

I’ve informed our Help Desk about the urgency. Your ticket #147990 will be answered shortly.

Thanks for your patience and understanding.

Hello, I translated the whole theme and extensions into French but it’s still in English. For example Ux Builder, the custom page and the theme options are in English. Is it possible to put everything in French? thank you https://ibb.co/SfhsLM5

Hi,

Backend translation is currently not available on Flatsome.

Hi.

Is it possible to show the “eye” for hide/show password in the registration/login form with woocommerce ?

Thank you.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi,

Ticket submitted, thanks you.

Have a nice day, Bem.

Hello does this theme support Woocommerce Product Variations on the Shop page with add to cart button?

Hi,

You can submit your pre-sale questions here.

Our support team will be happy to assist.

Hi, is it ready for the last (yesterday) woocommerce (6.1.1) update?

Hi,

The latest version of Flatsome (v3.15.3) is compatible with WooCommerce v6.1.1.

Hello,

Can this theme be used for Marketplace?

Hi,

Flatsome is compatible with Dokan, WooCommerce Product Vendors, and WCFM Marketplace plugins.

Hi. Header logo still not working on wp-multisite.

Hi,

Can you submit a support ticket here?

Hi Currently the mobile navigation and mobile menu comes at 849px and below. Can it be possible that I can increase this size like I want the mobile nav and menu comes at 1100 px, Please guide me if it is possible,

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hello Flatsome. there is a feature you may need to see. This is integration with rank math. Content Analysis API – Integrate Your Theme or Plugin with Rank Math SEO. more can be seen here: https://rankmath.com/kb/content-analysis-api/ thanks a lot

Hi,

You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.

Top rated features will be included in our developer’s to-do list.

You guys aren’t responding very fast to my support ticket. The portfolio thumbnails are not aligning correctly. I need a fix for the ASAP.

Hi,

I’ve informed our Help Desk about the urgency. Your ticket #147955 will be answered shortly.

Thanks for your patience and understanding.

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