23 comments found.
Terrible script with even worse support. They respond once and then disappear for days. A critical bug (500 Internal Server Error during data import) was reported two years ago and still hasn’t been fixed. I’ve submitted two tickets, both of which have been completely ignored. Extremely disappointing support—unresponsive and unhelpful. Please dont buy this script you will waste your money
I am interested in this theme. Are you still active and supporting this theme for any issues that might be found after installation? The last comments i see on here are 2 years old, so worried if I buy the thtme and support is removed.
We are still providing support for the theme so if there is any issue we are open to solve the issue for you. even we have checked everything and the theme should not have any issues. Also, you can check that we last updated the theme only 4 months ago. Thank you
okay thank you 
is it compatible with WordPress 6.2x?
Yes
Hi, I’ve a problem with installation of those plugins.(Ecoland Demo Installer, Ecoland Core)
After clicking install plugin , I’m getting this error
“The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
Please check this error.
Logo not working , broken , logo added via customize but still not showing. Can you help me please? http://elidaplaza.com/
Algo having troubles with typography, i choose Montserrat but not showing :/
Hi,
Please check from the page meta if the logo is changed or not. https://prnt.sc/OptZzPA5RtMV and for typography please open a ticket in our support system to check the issue.
Click Here To Create Support Ticket on SmartDataSoft support system
Thank you, SmartDataSoft Team
Hi, where can I see the changelog?
When I try to import the demo data from the theme, I get an Error 500. Any help would be appreciated.
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hi! I can’t seem to find how to disable the “Ecoland” load screen. Where can I do that?
Hi,
You can do that from Appearance ▸ Customizing ▸ Ecoland Option ▸ Base Theme Option https://prnt.sc/JrrQZpt4QYWU
Thank you, SmartDataSoft Team
Thank you so much!
I have another question. Does the only way to change anything related to fonts or color has to be through editing the theme files or through custom CSS? Is there an easier way to do this?
Also, the main header on the slider is not responsive at all. It looks perfect on desktop and then on the phone the font is GIGANTIC and it’s not readable at all. I would love to get some help.
Whatever, I just found it.
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hello, I can’t activate it, show me following: Your Purchase Not Found. Maybe You Try With Different Account. Use the Account which were used to buy the theme. Error Code 404. Help me.
Hi
Please make sure that you are using the same Envato/Themeforest account to activate the license that you bought the theme with. And for the further inquiry please open a ticket on our support system we will help you in details.
Thank you, SmartDataSoft Team
is there any demo that i can see your bookin system working?
I purchased the template. When I installed in Wordpress, the web is empty. Is there template data to load?
Hi
You have to import the demo data to see the demo contents Please follow our theme documentation for that. https://smartdatasoft.com/docs/ecoland-luxury-residence/
Thank you, SmartDataSoft Team
Hi, just checking this Theme. I went to Live Demo, in Explore 3D section it leads to other page. Does this theme still support Live Demo? Thank you.
Hi
We are sorry that we dont have any live demo for the 3D vr image. So you need to use link to that image for that.
Thank you, SmartDataSoft Team
Logo not working , broken , logo added via customize but still not showing.
Hi
Your logo seems working ok from my side. https://i.imgur.com/Uk0vxXY.jpg
Thank you, SmartDataSoft Team
i’ve manually edited the header file and added of logo for that , check this page https://theanandam.com/home-two/ its using the default header file
Showing this error – OneClickDemoImport::__wakeup() must have public visibility
Hi,
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Excellent! thanks
Hi there can you please contact me soon as possible regarding this template @ Faithgraphicsdesign@gmail.com. Thank you.
Please open ticket in our support system for any help https://support.smartdatasoft.com Thank you
[ERROR] Failed to import “footer-logo” (Media) [ERROR] Failed to import “logo-3” (Media) [ERROR] Failed to import “logo” (Media)
Hi,
By checking your site, your demo import is completed. they are just garbage errors.
For the further help, please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Nice theme, but I can’t activate it. I purchased it yesterday, and trying to activate it (I did everything following the documentation, I usually use themes and I didn’t skip anything). I can’t submit a ticket also, the support site times out before it loads… Can you help please?
Please send me your site information from my profile page. We will check asap Thank you
I solved the issue. It looks like your server responded slowly… After 30 mins I tried again and it worked 
Sorry for the inconvenience
It’s ok, We tried our best to help customer. Do not forget to rate our theme 5 start to show your love in our design 
Hello, Hope this theme to become trendseller because i love your design, Congratulations.
Great design! Good luck!
