121 comments found.
HI there, where do i set email address for bookings?
Hello! You can set all settings in the Booking settings. If you have issues, please submit a support ticket https://support.promo-theme.com/
where do i get Booking Settings? My Dashboard doesnt have settings under bookings
got it under Accommodation settings.
nice job team, please i need to connect it to paystack gateway. how can i get this.
Hello! Thank you! You can use the WooCommerce gateways plugin for connection
any demo for the backend and how the admin will manage everything ?
Rooms,
Pricing,
Booking,
Support,
Guests, .....
Hello! Unfortunately, we don’t have demo account. We can send you screenshots. What do you want to check?
The workflow of how admin will manage his Hotel rooms and bookings
please send the screens
We use the Motopress hotel plugin(bundled in the theme), you can check all features here: https://www.youtube.com/watch?v=TmKqVH7o8ds and docs https://motopress.com/documentation/wordpress/plugins/hotel-booking/
i am having difficulties with booking a chosen room. it automatically chooses a room for me based on the number of adults. eg, lets say i want a 2x adult room but i am alone. it chooses 1x adult room for me. anyone who managed to get this sorted out?
how do i remove the size and hotel icon in accommodation? i tried leaving it empty it then changes to Zero. i dont want to put room size in the rooms. i also want to hide the hotel icon. i dont know if its for the views or what
Hello! Please submit a support ticket https://support.promo-theme.com/
Hi. Please respond to the ticket, no. 21801 thank you
Hello, i need to know if your theme have a gallery page before buying it? if yes want to see the live demo.
Best regards
Hello! Sure, Please check the demo site “Gallery” menu item in the main menu https://cln.sh/f78Wps
Good day, i just purchased the theme and demo content isnt loading fully. missing menus, missing pages, etc
Hello! Don’t forget about this step https://support.promo-theme.com/holleta/general-settings/#initial_theme_setup
Hello,
can you check ticket #21049 ?
hello,
can you check ticket 20857 ? bit urgent! thanks
also this 20858 ticket.
why a website worked under specific host and then pointed ONLY to live domain is blocked from the license? this is not professional in terms of web development.
Hello! You can activate/deactivate your license manualy via Holler Dashboard (Register/deregister button(only on activated domain)). According to the license policy, you can activate 1 license key only on one domain/project https://themeforest.net/licenses/standard
Hello,
need answer on ticket 20787
its urgent, seems like polylang is not function correctly
Hello! It was answered, please check
Hello,
we send ticket can you answer us?
Amazing theme guys! I want to use it for a boat booking website and have some questions:
Question1: Is it possible to show the price per week ? Question2: Is it possible to only make weeks bookable (saturday-saturday)?
Thank you! 
Hello! Thank you for your interest in our theme!
Using the Hotel Booking plugin you may add a booking rule for minimum stay (for example 3 nights) and maximum stay (for example 7 nights). Though in order to allow 5 nights bookings as well you will need to indicate specific days for check-in or check-out. For example:
Check-in days: Monday
Check-out days: Thursday, Saturday, Monday
Ok great!
Then 2 more questions:
-Can I show the price per week?
-Is it possible to create seasonal pricing?
Please check all available features here
Hello, can you check ticket 20244 – it’s quite urgent for us – thanks
whats your working times? we really need answer to the ticket in order to continue otherwise we loose full day of production…
It was answered, please check
thanks, also ticket 20261 and 20242
please when you answer the tickets, provide exact indications so we dont do ping pong on tickets
According to the support policy, we answer in 1 business day. Email notification is sent automatically when the support team answers.
Pre-sale question. Does the booking includes price variation for the number of days.
Our Accommodations prices change if guest rent more than 2 nights. For example if a Guest books for 2 nights the room price is US$ 400/night but if he books 3 nights the price became US$ 350/night.
Can this be accomplished ? Thanks
Hello! Thank you for your interest in our theme! Sure, it’s supported https://scrsht.promo-theme.com/chrome_oIcFk9HMU7.jpg
how to make the main slideshow to autoplay?
Hi Dear, please submit a support ticket about
How can I install demo pages?
Hi Dear, please follow this https://support.promo-theme.com/holleta/
If you will have issues, please submit a support ticket https://support.promo-theme.com/. “Submit a ticket” button
accommodation can you write me how to change the extension here?
Please check these: https://motopress.com/files/motopress-hotel-booking-plugin-documentation.pdf
I recently bought your theme and raised some clarification tickets on your ticketing system. I have logged into your system and seen that the ticket communication thread is not accessible and I am unable to raise new tickets. What is the resolution for this?
Hello! Please send a screenshot of that
Here is the link of screenshot: https://prnt.sc/26d5l2w
Create a new ticket and set the Title, message. We don’t see any restrictions to your account.
Here is the screenshot showing error when trying to create new tickets: https://prnt.sc/26d5lrd
Please see error regarding purchase code. Does not allow me to get to the title and message: https://prnt.sc/26d5lrd
How did you’ve log in? Via Envato?
Yes, I logged in via Envato. I clicked on the Item Support button within the support tab next to the comment tab here above.
Ok, We’ve deleted your prev account, please try to relogin again, using the Envato method and create a new ticket
Thanks, I have now posted a new ticket. Awaiting your response. Many thanks!
You are welcome!
Hello /accommodation/ URL how to change its structure. /deneme/
Hello! Please resume your support and submit a support ticket https://support.promo-theme.com/
I just had the opportunity to use the theme. I can’t get support, time’s up. Disappointment
