Hello,

Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

Thank you for taking interest in our theme!

In latest theme update we added compatibility for WP 5.8 and block-based widgets feature added in this WP version so theme should work correctly on latest WordPress version.

Do let us know if you have any additional questions.

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Hello,

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.

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Hi there,

Please try to submit a ticket once again now, if you are still having issues then contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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Hi there,

All our themes are translate-ready, which means all labels are translatable using some software or a 3rd party plugin. We would suggest WPML plugin, because it’s tested and compatible with all our themes.

You can also use the Loco Translate plugin, just follow the instructions from this article: How To Use The Loco Translate Localization Plugin

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Hi there,

Thank you for reaching us!

If you imported demo content and the sliders are missing, please note that they need to be imported separately. See one-click import → Bonus tips.

Unfortunately there is no demo content version built with WPBakery. Theme uses Elementor as page builder and the demo content is built using this plugin.

The theme is compatible with WPBakery, and all of the theme’s shortcodes are also available with this page builder, so you can use it to build your content. However, this plugin is not included with the theme and if you wish to use it you need to purchase it separately.

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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Okay thanks, it worked for me.

Is there a reason when I’m editing ‘video home’ in slider revolution the images and video are showing in short codes instead of the actual video and images. Is this how it’s suppose to be? It’s just making it a little difficult to change the colors of the social media text.

Also, the video player button is not the same in the demo, it’s a square instead of a play (triangle) button. How do I change this?

You’re welcome, glad that we could help.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.

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Hello,

Thank you for taking an interest!

The option to add radio station unfortunately doesn’t exist within the theme, however, you can upload website song. When it comes for podcasts, you can embed playlists from other platforms (Spotify, SoundCloud) to pages, but podcast as a custom post type doesn’t exist.

For more info about theme options, see official docs here, and if you have additional questions, let us know.

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Hello,

Thank you for reaching us!

You can edit the content of the event item using Elementor, see this screenshot. To add event info, open the event item for editing and navigate to Event Item tab here.

If you have additional questions, or you need further help, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will take a closer look.

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Hi, Thank you for the quick reply! However, actually what we want to change is the “layout”, not content on the page. Can you show us how to customize the layout of the event details page? Here’s our WIP event page: https://partyon.xrspace.io/event-item/west-europe-tour/ Thanks!

Hello,

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will take a closer look.

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Hi there,

Thank you for writing in! Usually demo import issues are related to weak resources so if you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Finally I was able to create a ticket… # 159840

Hi there,

Once we check we do see that your request was answered, so if you need any further assistance please continue the conversation with our support team.

Thank you.

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Hi there,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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Hi there,

NeoBeat Album is our custom post type, used in our theme. Also, Album Showcase page is using our Album Player Slider widget which is our widget that comes within the theme.

So using this widget on another theme would not be suitable.

We hope this helped and let us know if you have any additional questions.

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Thanks for letting me know. I’m looking to use a theme with a persistent audio player but love the way your slider looks. If you ever offer it as a plugin I would like to see it or if you know of a persistent audio player that works with your theme please write back. Thanks again.

Hi there,

Thanks. You can always subscribe to our newsletter to receive notifications about the latest news.

Unfortunately we do not have any separate plugin rather all the features comes within the theme.

We are here if you have any additional questions.

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Hi there,

Please note that only one demo is available, once you install it you will have available all the pages as seen on our demo site – in other words, there is only one demo site with multiple home page instances.

You will be able to choose and set the home page you like.

If you need any further assistance, we would appreciate it if you could submit a ticket to our Help Centre and include your website URL and one of our support agents will assist you.

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thanks, this is helpful. one more question, I am used to going to the widgets to edit the footer, replacing the logo and fixing the copyright ownership. how do you do that in elementor cos nothing in the features is making that possible. i appreciate the feedback. thnks.

Hello,

You can access widgets in Appearance > Widgets to edit the existing content. If you have additional questions, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for taking an interest! Once you purchase the theme you will get access to all the theme files that comes a long. Also have in mind that we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files. Do let us know if you have any additional questions.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.

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Hi there,

Thank you for reaching us!

If you are referring to the demo import, usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.

For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.

In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.

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Hi there,

We are glad that you’ve managed to resolve it in the meantime. If you have any additional questions please let us know.

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Hi there,

Our theme is working hard on updating all our themes at the moment and NeoBeat will for sure be updated soon.

If you need any assistance with the theme we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest! Yes, our team is working hard on updating all our themes at the moment so an update will for sure be released.

We hope this helped and let us know if you have any additional questions.

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