63 comments found.
Hello, I would like to edit the text fields from the “main home page” For example “TOTAL POWER UP TO 750 HP Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna.” what is shown on the demo page at the right side of the website. But can not find it anywhere where to edit these parts of the website. Can you help me where to find this so i can edit this?
Another question, i want to have the slider with animated video from the “Landing page” (landing top) from the demo, at the main home page. But it is impossible to get this working. 
Thanks in advance for your help!
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Mikado Portfolio part of
Qode Interactive
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Hello!
Can you please deregister my Purchase Item Code? I’m transferring my project to another domain and can’t import the template…
I also wrote about it in a private message to you.
Thank you very much!
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
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Thank you very much for such a quick response. You helped me a lot! 
Support
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Hello! How to translate CART dropdown in header. I have already checked all the possibilities in this loco translate and I can’t translate it anywhere. The same problem occurs with the text VIEW CART & CHECKOUT and on the cart page, the button at the very bottom PROCEED TO CHECKOUT. I need to translate them into Polish.
Hello,
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin.
If you cannot locate some label inside the theme please try adding translation for ShiftUpCore plugin or other bundled plugins and search for label there.
If you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Does this theme support full screen background video?
Hi there,
Thanks for taking an interest! We do not have this presented in our theme demo but you could make a fulscreen slider with a video in it for sure, since Slider Revolution is included as a bundled plugin within our theme.
We hope this helped and do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you for your response, my last question is can I make semi transparent headers with background blur in this theme
Hi there,
You can make a transparent header and adjust the transparency however the blur option is not available, this can though be achieved with custom CSS perhaps.
We hope this helped and we are here for any additional questions you might have.
Support
Mikado Portfolio part of
Qode Interactive
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does the template support RTL??
Hi there,
Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Thanks for understanding and let us know if you have any additional questions.
Support
Mikado Portfolio part of
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I really like your template and I want to use it, should I buy it and you’ll help me if something corrupted in the RTL??
Hi there,
Since the theme is not RTL ready we cannot guaranty nor make adjustments for you regarding this topic. It would have to be adjusted from your side.
Thanks for understanding.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, pre sale question: do you have figma file in this package?
Hello,
Thank you for taking interest in our theme!
Most of our demo pages were a joint creation of our content builders and designers, so unfortunately not every page found on our demo sites has its own PSD or XD file. There are certain pages, including main home variants which do have PSD or XD files available, however these are not included in the theme ZIP file which you obtain from ThemeForest. Nonetheless, it is possible to get these files by contacting our support team. All you should do is send in a ticket explaining which design file you require, and our agents will be happy to assist you if said PSDs or XDs are available.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, my button links stopped working after Wordpress update. Can you help with that? there is problem with < s.easing[this.easing].length && (u(”’jQuery.easing.” + this.easing.toString() + ”’ should use only one argument”), s.easing[this.easing] = M), S.apply(this,
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Mikado Portfolio part of
Qode Interactive
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Unable to register for the support account. i aint getting the verification email. im having trouble importing and getting JSON.parse errors when importing the demo site.
Hi there,
We have verified your account manually, so please try to submit a ticket now. To submit a ticket please follow instructions from this article.
Support
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Hello, it’s any chance to support multilanguage (WPML) for portfolio?
Hi there,
Yes, our theme is compatible and tested with the WPML plugin. Please take a look at the following article.
Support
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Hi, Is your theme version compatible with wordpress 6.0 ? Thanks,
Hi there,
Thanks for writing in! Since there have not been any significant changes from WP 5.9 to WP 6.0 you can update your WordPress version without any issue.
If you need any further assistance, we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
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Quick question: How can I change the cursor CSS background color when you hover over a link. I would like to change this from orange to golden color. Screenshot: https://ibb.co/CKD0BZK
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I sent a support ticket and no response since yesterday about deactivating the license code and transferring it to different domain. Its not letting me to do it. Please check my ticket.
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
When it comes to registration/deregistration of purchase code please check this article – How To Register And Activate Themes (Registration, Activation and Deregistration).
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, 1. if i scroll, the navigation is sticky, thats okay. But the icon on the right side change from “search-icon” to “cart-icon”... how i can do only “search-icon”?
2. how i can do paragraphs in the text-box?
and
does not work in your textfield-box
thank you
Hello,
1. Please check which widgets are added in Sticky Header – Area One in Appearance > Widgets (please see screenshot) as widgets added here will appear in sticky header.
2. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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1. if i disable the cursor, it does not work. how i can do it normal curser? 2. where i can disable the cart logo 3. where i can change the information in the richt small “navigation” (if press the 3 lines)???
Hello,
1. It could be that “Enable Theme Cursor” option is set on the individual page too. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
2. If you are referring to dropdown cart in header, then please navigate to Appearance > Widgets and you can find cart widget in “Header Area One” (please see screenshot).
3. Content of Side Area can be found in Appearance > Widgets > Side Area (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Where can we translate the string Type your search… (from the search form in header) We tried loco translate theme and core and we can’t find it.
Hi there,
To change placeholder text of search form you can add custom js below to ShiftUp Core Options > General as shown in screenshot (just set the text you need):
jQuery('.qodef-fullscreen-search-holder input:text').attr('placeholder','Some New Text');
Support
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Hello, I have bought this theme today and I followed all the instructions to import the demo but it’s frozen at 0% I have tried to create an account on your support page but it is not working.
Can you please let me know how to solve the issue?
Hello,
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them. Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that cache plugin stays deactivated during demo import and while the site is still in the development stage.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
Support
Mikado Portfolio part of
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Hi, Thanks for the reply. I have set all the resources as indicated, it is not my first time uploading demos. I do not have additional plugin besides the ones that come with the theme.
In any case I sent a ticket through the support website (after some tries I could finally register) with screenshots of the system info.
I will also send an email to the address you have provided. Thank you.
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Yes, the support has been very helpful thanks!
Support
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Hi, Can you please provide the PSD files
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
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I get “Files don’t exist” when trying to import… Think it’s an issue with Slider Revolution
Wait, all sorted. Just did a manual import of the Slider Revolution slides – works perfectly
Hello,
We are glad that you’ve managed to resolve this in the meantime.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Very nice theme!
Hi there,
We are glad that you like it! Thanks
Support
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Congratulations, Best of luck with sales
Hi there,
Thank you! We are glad that you like our theme!
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