77 comments found.
I have a pre-sale question. I saw on your live demo, something like we can use as a membership subscription. Does the theme support this? Like for example 3 months recurring subscription etc.
Hi Emregoktepe.,
Thanks for contacting us and showing interest in our theme!!
As of now, we don’t have a membership subscription in our theme.
i cant register on your site to make a ticket demo is not working . can you help me
Hi.,
Sorry for the inconvenience,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
i manage somehow to import demo but all images are very badly check the link https://midraeko.rs/wp-content/uploads/2019/04/lady-nutrition-practice-bgimage.jpg?id=19099 , no reply from your suport at all
Hi.,
Thank you for contacting us.
Please refer : https://prnt.sc/10a04f3
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Image Purchase link : http://docs.wedesignthemes.com/image-link/aarogya.txt
We have used most of the images from Shutterstock images you can purchase the images from there with subscription plans.
https://www.shutterstock.com/pricingAll image changes : https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/
Open Source Images :
https://unsplash.com/s/photos/healthy-food https://unsplash.com/s/photos/fitness https://unsplash.com/s/photos/diet-foodThank you, we look forward to help you!!..
i still cant register on your suuport websitedoesnt send me link
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Hi,
I recently bought the theme and I can’t make it look like a Demo on my website. I’ve contacted you and sent my credentials so you can help me out. Thanks!
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) via http://themeforest.net/user/designthemes so that we will check the issue.
Lighthouse report shows only 32 on performance. Will you be fixing this soon? I was waiting the upgrade for Wordpress 6 but the performance seems terrible out the doors
Hi.,
Thank you for contacting us.
1) We cannot verify your purchase code since you don’t have a buyer badge for your comment. Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
2) Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin like breeze on a good fast host, the speed issue shouldn’t happen on any theme.
Hi, I have bought the Aarogya appearance and installed the theme on WP, but then when I developing the web, I found that the template format and layout was displaced (including the button, wordings on the template), have already checked it is already the latest update version.
After checking with WP, they told me that they have seen another error against the theme and told me to send it to you:
https://pastebin.com/1y8xxgrnDo you know what happened and any solutions to fix this? Thank you.
Hi.,
Kindly mail your Page links where the error occurs, WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi guys. Does theme have mega menu ?
Hi Zlato.,
Thanks for contacting us and we are cheerful that you’re interested in our theme.
Yes, this theme has a Mega Menu option. Please refer to the screenshot for more clarity https://prnt.sc/26ojl1u.
If you need to know more about the theme refer to the official documentation of “Aarogya | Dietitian WordPress Theme”.
Documentation: http://docs.wedesignthemes.com/aarogya-nutrition/
Let us know if you have any further queries.
We are happy to help you.!
Thanks!!
Regards., DesignThemes Support.
thx guys
Most Welcome 
I need a support and created a login account but can’t receive an email
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
does this theme support RTL?
Hi.,
Thank you for contacting us.
Our theme is fully RTL supported.
Hi all
Is PHP 8.x supported by this theme?
Regards, M. Erni
Hi auri99.,
Yes our theme supports php 8.x
Regards., DesignThemes Support.
Hello, I buy this theme and install the demo, but then I want make some changes in WP backery, I cant enter the Save changes button. I install also the Enable jQuery Migrate Helper olugin, but nothing changes.
Hi.,
Please be more specific about your issues with some screenshots/videos so that we can check and let you know asap.
Regards., DesignThemes Support.
I have purchased the theme and when paid on this platform, ppl asking money for images also, first they don’t told me to buy images extra, its fraud made by them, don’t buy any theme on this plateform they are cheater
Hi.,
Please refer : https://prnt.sc/1robt60
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Thank you, we look forward to help you!!..
Hi,
I’m having trouble with installing the demo content. the Unyson plugin has some problems (not at my side). Can i manualy import the demo? or else can this be fixed?
Kind regards Mark
Hi.,
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
or
Note : Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the Demo XML files.
facing problem to add extension of backup & demo import on unyson plugin but failed and got error, no one support me, yesterday i have purchased, very bad service for support,waste of money here Failed to access Github repository “ThemeFuse/Unyson-Backups-Extension” releases. (cURL error 28: Connection timed out after 5000 milliseconds) errot
Hi.,
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi.. Is there anyway I can duplicate a service page?
Hi.,
Please use Duplicate Page and Post https://wordpress.org/plugins/duplicate-wp-page-post/
Hi, Our customer is very interested in buying your theme for her website. A few questions before we purchase.
Q 1. We noticed that there is a delay in the load time when going back to the Home pg from any of the other pages of the theme i.e Services, Blog etc and then back to the Home pg or just visiting the the Home pg in general. Is that just because it is a demo theme? Our customer will be using a quick hosting service, but the page loading speeds for the website pages is important to her.
Q 2. Also, the “Loading page” that appears whenever a main menu tab is clicked, or when going to back to the Home pg of the theme, do we need to keep this page as part of our website set-up or can we remove it?
Q 3. There are no demo images that are included with this theme, correct?
Thank you for your feedback,
Hi.,
1)Most of it depends on page content which compromises images. If images are properly optimized and you’re using a cache plugin and a good fast host, the speed issue shouldn’t happen on any theme.
2) Yes its possible
3) Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Hi, Thank you for your feedback. I’ll let our customer know about your feedback. Regards,
Thanks!! Looking forward your purchase happily 
Hi, When we downloaded the theme and installed it to our hosting, a lot of the plug-ins were installed but didn’t activate i.e Unyson, Design themes portfolio add-on. So the Demo theme isn’t showing on screen properly. (Q) How do we activate the installed plugins? do we need to pay an extra fee to attain a license for some of the pre-packaged plug-ins with the theme. http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/ Usually, when we buy a premium theme through theme forest, all of the plug-ins have full licenses associated with them and are ready to go right away.
I will create support ticket to see if your team can assist us, as we are on a client deadline.
Regards,
Hi I forgot to provide ftp access in my last support message sent to http://themeforest.net/user/designthemes . I will post those credentials now. Along with Dashboard access and the website testlink. Sorry, for the duplicate messages sent to the support page.
I noticed that you’re offering a first time installation service of the demo theme for no charge for the first time installation, can you provide us with that service? It will cut down on time alot that way, as I’m dealing with a new client and I’m way past our deadline to provide her with the test link. Our client needs the test link to look exactly as the demo without the pictures which you mentioned previously aren’t included and with all the plug-ins included with this theme package activated and ok to use.
Thank you for the quality support,
Hi.,
1) The plugin is already activated and please ignore the message that is showing in your dashboard.
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
2) We provide free installation and demo import
3) Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
4) You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi, -I sent a 3rd message to theme support last Friday @ below link requesting (item 2 you have noted) https://themeforest.net/user/designthemes
-It included all of our credentials, including ftp access, cpanel access and dashboard access requesting the (free installation and demo import) can you confirm that you received our credentials and will take care of the installation and demo content?-As I’m on a client deadline and we had difficulty installing the theme files to get same the look as the demo theme provided. Our customer is expecting the exact same demo theme with the same features as provided by your company.
-As I’m on a customer deadline. - Thank you for your assistance.
Hi.,
We already reply to your mail.,
Your Server requirement is too low
We can’t install the plugin on your site., Please change your folder permission
Note : Please contact your hosting team resolve the issue
Thank you for the good tech support.
Hi, Are you looking into updating the website to Wordpress 5.7.x due to the security issues with 5.6.x? Thank you
Hi.,
Thank you for contacting us.
Aarogya Theme is fully compatible with WordPress 5.7.x
Hi! I am trying to add a new ticket but the purchase code show me not valid, my issue is how to hide field of Name of Person in reservation-form ?
Hi.,
1) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
2) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Hello, I want to get your theme, but I have some questions in mind. 1- I want to turn your theme into a psychologist site. I want to put my psychologists like dietitians on the website. First of all, can I turn the theme into Turkish completely? Then, can I customize the header design or all of the designs inside?
2- I want every psychologist to be a member and be able to write on the page where psychologists are located. How can I do that? So, let me set up your wages etc. However, they also blog etc. as site members. they can write.
3- Is it possible to create an appointment system on the psychologists’ own pages? I want this to be possible. In other words, other psychologists do not appear in the appointment system before proceeding to the payment section. I hope I could explain
Hi.,
Thanks for the interest!!
1) To translate your theme, Refer this link for more info – http://support.wedesignthemes.com/knowledge-base/how-to-translate-the-theme-2/
You can easy to customize the header content. If you want to change the header design, you can achieve this via custom CSS code.
2) Sorry, we do not have this feature.
3) https://prnt.sc/122ytor we added “Reservation” feature like this. you can check in our demo.
Regards., DesignThemes Support.
Thank you for answering. For my third question, I guess I couldn’t get it right. When I add psychologists, get a reservation system on their page. I think we set the hours of this on your panel. What I mentioned and wanted to ask. When I make an appointment, let’s say I’m on the page of a psychologist named A. I should only be able to make appointments according to his schedule. From what I saw on your demo site, there is a bulk appointment creation system.
Hi.,
Sorry, we do not have this feature.
Regards., DesignThemes Support.
I have a problem with Google Maps.
Hi.,
Thank you for contacting us.
Map Settings : http://recordit.co/QyW8h0JcTO http://recordit.co/NPjTI1GWPx
Please refer : http://docs.wedesignthemes.com/dt_articles/google-maps-to-wordpress-codestar/
Step 1: Just get into Admin Panel > Appearance > Aagan Options > General > Google Map API KEY paste your key
Please refer : https://prnt.sc/svoee3
Step 2: Get into Admin Panel > Ultimate Add-ons > Google MAP > There also you have to paste your code . And check out the issue .
Please refer : https://prnt.sc/svof7q
I have tried to register on “disignthemes”, but I do not receive a confirmation email. Spam has been checked. Also tried a different email address does not work either. Without an registration, I cannot download the plugins. Can you help?
Hi.,
Sorry for the inconvenience,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
We reply to your mail., https://prnt.sc/11okbkn
