666 comments found.
hello everyone, I have a problem with embedding youtube videos in the product description, when adding the video to the description bar it simply disappears from the product page, this problem came to me after updating to version 1.4.3
Hello, @vitorbatista22,
Sorry for the inconvenience but we have confirmed from the Test Site, the YouTube Video added in the Product Description is working fine. See this Product URL from the Test Site: http://donald.test.aizaz.jawadrizvi.com/riode-waleed/product/basket-ball-usage/
So, it seems that there is some third party Plugin confliction on your Site. Try to first deactivate all the third party Plugins on your Site and then check back the issue again. We hope your issue will get resolved. If it isn’t then please contact us via our Support System so that we can look further into your Site and assist you accordingly. Here is the Support System URL: https://d-themes.com/support
Regards don-themes.
Hello,
Can you tell us what happened with ticket no #20458
We need to understand.
Reply to me by e-mail or here.
Thanks,
Hugo
Hello, @JVJH44,
You had asked about the Header changes and we have responded to that accordingly providing the Documentation Guidelines.
Later on, you had mentioned that you haven’t requested anything with this Email. Please don’t do anything. So, as per your request we haven’t done anything. See this image for reference: https://postimg.cc/KKQZ8VzB
Regards don-themes.
I just bought this Jewel, I am happy to improve my store with this theme. It’s great, I hope I don’t have so many problems using it, congratulations, great job.
Hello after struggling with the installation of the demo, I managed to do it but the slider is cut 
I can’t fix it, I sent a ticket, I appreciate the help, greetings!
Hello, @abreocorp,
I have just confirmed from the support department and they said that they already replied to your support ticket #20787, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards don-themes.
I have sent a support query at your helpdesk, It was almost 1 day gone, but still there is no reply. – #20539 – Thank You
Hello, @antonyrajp,
I have just confirmed from the support department and they said that they already replied to your support ticket #20539, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards don-themes.
Thank you so much, the issue has been resolved.
You’re Most Welcome!! 
I am also having a similar issue mentioned previously in the comment for woocommerce compatibility that is the outdated version, riode/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0. However, the website works perfectly fine with this compatibility issue. I just fixed it by changing version number 3.5.5 mentioned in that template(riode/woocommerce/single-product/add-to-cart/variable.php) to version 6.1.0 and the compatibility issue is gone. The author needs to update that template file with updated version information.
Hello, @xphunt3r,
It seems you are using the older version of the theme, because we have already updated the theme and the updated version is fully compaitable with the latest version of the WooCommerce and there is no temaplte which is outdated, you can check the changelog here: https://themeforest.net/item/riode-multipurpose-woocommerce-theme/30616619#item-description__changelog and please try to update the theme and plugins and it will solve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/09/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I am not stupid enough not to update the theme when I saw the compatibility issue. My WordPress is setup auto-updating and purchase code is also installed. The version I am using is 1.4.3. I don’t think I need a extended support as I never need a support for 6 months of period. I am all good and I believe in future updates it won’t break my website. You should check a repo file from where it get automatically updates to see if there is outdated files or not.
Hello, @xphunt3r,
Please check the screenshot of my test site: https://postimg.cc/rKy8jxcB I am using the 1.4.3 version of the Theme and the latest Woo as well but all the templates are updated, so it means there is no such issue with our theme, the issue must be on your site only, can you please confirm, Are you using Child Theme or Parent Theme?
Regards don-themes.
registration form doesn’t work how to fix it
Hello, @samikabar,
Sorry for the inconvenience, can you please elaborate your issue more with an image which Registration Form are you referring to that is not working so that we can better assist you off?
&
Have you purchased the Riode WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Riode WordPress theme.
Regards don-themes.
Hello guys, I have a problem with the load more product button. I use the Bookings and Appointments plugin from PluginHive (our website only allow renting products). Page builded with Elementor.
All the products shown AFTER clicking the “load more” button on a product category page got a price of 0. It seems that the loaded products catch the “_price” field but I need them to catch the “_phive_booking_pricing_cost_per_unit” field.
All the first loaded products got the renting price nicely formatted, just the one that are loaded after clicking got the problem…
Can you tell me which file I have to override please ?
By the way, I have the same question for the quickview button…
Hello, @Garden-Castle,
Sorry for the inconvenience but this is a third party plugin conflict. Although, the Theme file location for the Load More is as follows:
wp-content/themes/riode/inc/general_function.php (Line Number: 484)
You can customize it according to your choice.
For the Quickview, it’s hard to exactly depict the Theme file location because it is coming from multiple files.
Though you can search for Theme files location by going to the wp-content/riode/languages/riode.pot file > open it in any Editor > there search for the words you want > and you’ll get their Theme file location as well.
Regards don-themes.
Alright guys, thanks. Will check it out.
One other point, the form login (top bar login / register) is not working. I had to comment out themes\riode\woocommerce\myaccount\form-login.php from line 123 to line 151.
Please check this out because it’s anoyning…
Hello, @Garden-Castle,
If you are getting admin-ajax.php Errors on your Site regarding the Login Popup on your Site Console, then please try to reupdate your Theme by following the below method, it will eventually resolve your issue:
1. Install WP File Manager plugin.2. Rename your current Parent Theme to something like riode_old.3. Then go to Dashboard > Appearance > Themes > there upload the Riode Theme 1.4.3 rar using Upload Theme option.4. Then in the same Appearance > Themes, delete your old Riode Theme which you recently named riode_old and activate the new one and you are good to go. The Login Popup will appear fine.If you are unable to do this by yourself, please contact us via our Support System so that our Support Team can resolve this issue on your Site. Here is the Support System URL: https://d-themes.com/support
Regards don-themes.
I think here is the outdated issue, riode/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0,
I got this message and I don’t know what to do, everything is updated, also the theme. here is the message: Your theme (Riode) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hello, @malas2002,
Our latest theme version is fully compatible with the very latest version of WooCommerce: https://themeforest.net/item/riode-multipurpose-woocommerce-theme/30616619#item-description__changelog and there is no template in our theme which is outdated.
If you are at the very latest version on your site and still facing this issue then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.
Regards don-themes.
Thanks
Hello, @BeoHosting,
Sorry for the inconvenience, but your mentioned both queries requires Customization to achieve what you want because:
1. In the Mobile Menu wrapper, it is the default behavior that the Sub Menu Items are opened by clicking on the arrow present there that can be changed through Theme Options.
2. The Sidebar is closed by clicking on the Close button showing there. It is also the default functionality of the Sidebar in Riode Theme which can’t be changed through Theme Options.
Hope you can understand.
If you want paid Customization Services, you can contact our Team at ptheme.customize@gmail.com.
Regards don-themes.
Can i use inquiry now button without order option for selected products ?
Hello, @cmadurawala,
First of all, thanks for showing your interest in our theme.
Yes, you can use Inquiry Now (originally termed as “Ask a Question”) Button appearing through WCFM plugin without using Order Options for the Products. The Inquiries would appear on the Inquiry Board under the WCFM Frontend Store Manager. See this images to know it’s working:
https://postimg.cc/MXnCLd1M (Inquiry added) https://postimg.cc/94f87QpR (Inquiry shown)Regards don-themes.
Hi.
I just view a video about new wp update. I guess is inevitable.
Most of the settings from Customizer are from theme. But how will you use widgets and menus? (he show an example in video for another theme) This will affect us ? We need to sett again most of the widgets, menus or you will make it automatically on theme update?
Hello, @kpk1l,
Thanks for showing concern.
We want to assure you that you don’t need to be worried about it. Nothing would be effected with this. We are testing with the Beta Version, if something happens, our Team will take immediate action. So, don’t worry about it.
Regards don-themes.
Thanks.
You’re Most Welcome!!
My Woocommerce Product names or titles are truncated and shorten to only twelve (12) characters on display.
The site is https://engstores.com.ng
How do I increase the number of characters to display on product name?
Kindly assist. I understand my support has expired.
Hi, @stinekene
Thanks for contacting us. Please contact us via support system with your site info & credentials: https://d-themes.com/support/
Regards don-themes.
Hello. Can someone tell me how to remove the search engine from the menu of the mobile panel, or where is it configured?
Hi, @eloyfran
Thanks for contacting us. Please contact us via support system with your site info & credentials for our support team: https://d-themes.com/support/
Regards don-themes.
Is it possible to just replace the header with another design without editing it with Elementor
Hi, @mikembon
Thanks for contacting us. Please contact us via support system with your site info & credentials: https://d-themes.com/support/
Regards don-themes.
Editing the theme is not as easy as I though!!!
Hi @mikembon
Sorry for the inconvenience with our theme. Please contact us via support system. Our support team will guide you step by step to solve your all problems with you.
Regards don-themes.
I’ve tried to update the Riode Core many times (I’ve just updated to the new theme version this morning) but this was happening before as well. Every time I try to update the plugin it fails and I get the error “already_used” Any help is appreciated.
Hi, @jweible
Thanks for contacting us. Please contact us via support system with your site info & credentials: https://d-themes.com/support/
Regards don-themes.
Please help. Just finished installing demo and I got “There has been a critical error on this website”
Hi, @mikembon
Hope you are well. Please contact us via support system with your site info & credentials: https://d-themes.com/support/
Regards.
Hello Even if you try to create an account with another email, you can see the message below. Please enter valid Item Purchase Code.
https://ibb.co/tMm7PmjIt is impossible to create an account or find a password.
Please delete my account and registered code. I’ll sign up again.
Please send us your purchase code to reset your account.
I sent it by email. Did you check? regard Don-Themes
Kind regard Don-Themes If necessary, we plan to purchase one more copy. Please solve my problem.
I want to buy some themes, but I can’t because of the plug-in collision.
Hi @ncia
Please don’t worry about that. We can solve your problem in time step by step. We’ll always be with you.
Regards don-themes.
Thank you. Thank you very much.
You’re Most Welcome!
Even if I want to request support, I can’t log in, so I can’t request support. Please send me a link to find the password of the account.
Hi, @nica
Thanks for contacting us. Please use another email to create your account in support system: https://d-themes.com/support/
Regards.
