277 comments found.
Elementor works perfectly when RSElements plugin is deactivated but gets stack at loading when RSElements is activated. Can this be fixed..?
Please try to update the theme first to latest version. Then For installing the updated version please try to uninstall the RSElements plugin and then go to Appearance -> Install Plugins – install the RSElements plugin again. Hoping everything will be fine. Thanks
Please how does the team order work? new team member can’t just go to first place
You can use custom ordering by setting each team order. Thanks
please I have latest version
Team order not working using “Team attribute Function”
cus new team member automatically goes up
if you can help with screenshot on how u do it
Did you try to update RSElements plugins latest version(Latest version 1.0.3)??
working thanks
Welcome
ok thanks
Please check my account, I have a issue and I have sent to your support. please respond.
Okay after checking I will send you
Hi, I purchased the theme a month ago and use it for one of my website, now I want to use this theme for one of my other website in theme activation section I put my purchase code but it didn’t activate it and even I don’t receive any error message. can I used this theme for multiple websites ???
You can use one purchase code for one domain. You can send me your purchase code so that I can check you used it before or not. Thanks
sent it to support email
Okay after checking – I will send you reply. Thanks
Hi! Is it possible to change all the blue elements to another colour? Do all the images come with the theme and are we allowed to continue to use them?
Yes, you can change all blue elements to another color from theme options. Yes, all images will come and use them. Thanks
[23-Feb-2022 09:59:52 UTC] WordPress database error Deadlock found when trying to get lock; try restarting transaction for query DELETE FROM `wpwm_options` WHERE `option_name` = ‘_transient_global_styles_braintech’ made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(’/themes/braintech/404.php’), get_header, locate_template, load_template, require_once(’/themes/braintech/header-404.php’), wp_head, do_action(‘wp_head’), WP_Hook->do_action, WP_Hook->apply_filters, wp_enqueue_scripts, do_action(‘wp_enqueue_scripts’), WP_Hook->do_action, WP_Hook->apply_filters, wp_enqueue_global_styles, wp_get_global_stylesheet, get_transient, delete_option
please what is the course of this error,
is it related to coming soon mode plugin?
Try to send your site admin access and purchase code so that we can check it for you. Thanks
ok I will now
Thanks
I can’t activate the license. I have changed the server to the requirements. just goes to a blank page. I can’t import any demo data or even change any settings.
Can you share your site admin access and purchase code so that I can check it for you? Thanks
sent it to support@rstheme.com subject site admin
I already sent you reply please check your email. Thanks
I need help in few layout fixes for woo-commerce pages. Let me know whats the process to get the support?
Send your issues with your site admin access to support@rstheme.com
Request mail Sent but are there no ticket support so that I can track all the replies and fixes?
I am seeing any email from you. What’s your email subject and your email please so that I can try to find it. Thanks
Email Subject – Need some fixes in Braintech theme layout/pages
Please send again your issue and admin access through themeforest profile:
https://themeforest.net/user/rs-theme#contactplugin message popup not showing
what you mean??
theme not activating and required plugin message popup not showing
After installing theme – you have to active the theme using purchase code then you have to activate all required plugins.
i have tried but not working
i have done server config too
send your site admin access and purchase code. So that we can check it for you. Thanks
done.. please check email
You can check demo data also. Thanks 
thank you so much!
If you will like my support try to give 5 star rating and good comments. Thanks
sent a mail and still didn’t got any reply.
Can you send your email again – what’s your issue?? I am not seeing any email from you. Thanks
sent again please check
You can check now. Thanks
Hi, I want to change the colors but no luck,where can I change header color ,I have sent emails no response from you.
You can change those color from our theme options – Braintech Options -
I delete site but can not activate the key again why?
Can you share your purchase code – so that I can reset it for you? Thanks
email me then i will share
share to support@rstheme.com
How to activate? Click activate button no respon. Do you help me?
Can you try to update your server setting by following:
Allow Url Fopen (allow_url_fopen) – ON
cURL library** – your server must work with curl or url_fopen.
OpenSSL must be enabled.
PHP memory_limit = 256M
PHP max_execution_time = 300
PHP Post_max_size = 54M
PHP upload_max_filesize = 128MAnd updating server setting try to activate again. If not worked try to send me username and password of your website with purchase code to support@rstheme.com
So that I can try to help you.
Thanks
Hello,
I updated server setting (php.ini file) by following:
Allow Url Fopen (allow_url_fopen) – ON cURL library**, OpenSSL enabled, PHP memory_limit = 256M PHP max_execution_time = 300 PHP Post_max_size = 54M PHP upload_max_filesize = 128M.
But it not worked.
How to activate? Click activate button no respon in localhost. Do you help me?
localhost/wp-admin/admin.php?page=braintech
Can you try to upload site to server and after installing theme demo data try to download in localhost ? Sometime in localhost configuratin not working. Try to upload into server. Thanks
Hi, I had purchased and installed the theme. But can’t able to edit with elementor. page is not loading/opening in elementor. I deactivated the plugins and checked, but same issue.
Hi I updated the permalink and saved. and now it working.
Great to hear
Mouse pointer not working after being activated
Can you try to renew your support and send your site admin access so that we can try to help you? Thanks
This is the 4th day I try to contact support to help me but no luck so how I can get a refund.
What’s issue are facing can you try to share with me . Thanks
Hi there! Are you planning to update/upgrade the Header/Footer editor? As your theme is amazing there arent many options for the header and footer. I would be better to implement the Elementor Builder also for header and footer edito.
Yes, we have plan to update it. Very soon we will release it. Thanks
(menu-right) css function stoped working after update, menu keeps going outside screen
Can you try to renew your license and also send your site url and admin access so that support can look it ? Thanks
Thanks for using Braintech theme. You will find those in Post tab. Just delete those. Hoping you will get those. Thanks
In the theme file editor ? the pho files ? Thank you
In admin -> Posts
https://prnt.sc/26ohjltThank you so Much You are the best
If you will like our support please try to give us 5 star rating and good comments. Thanks
I did request a REFUND why you can’t response it accordingly? I am not satisfied with this item. It is one of a worst purchase I did. I asked you privately about the refund. If you can’t reply I have to ask it and show what are the issues with this theme publicly. So try to always respect your customers. If you still can’t take an action on this, I have to write a zero rating, still I didn’t. Hope you guys understood.
You message – notice me as a threat. Anyway I don’t want to discussion more with you. Going to give you refund. If still need help – I will help you. No problem. Thanks
