193 comments found.
i get “The execution failed. Please check error.log” error and demo is not import. What must i do?
Hello,
It is server execution time related issue. Please ask your hosting to increase execution time then try if still issue please create ticket here https://www.radiustheme.com/ticket-support/
Thanks
i create a ticket.
TICKET ID# 43754.
One stupid question
How to change favicon?
Please check this https://www.radiustheme.com/add-change-favicon-wordpress-site/
Thanks
Hi, i try to translate with wmpl but the main page stays english?
Hello,
Is your site multi-language or only 1 language?
The site is in English i want to translate it to Dutch and Spanish with wmpl but looks like is not compatible???
Hello,
Our theme will work with WPML some others uses using it. Please check WPML settings and translation.
If face specific issue then create ticket we can check https://www.radiustheme.com/ticket-support/
Thanks
Hi, I would like to ask you for which of your demos you have the full set of Inner Pages ready. In other words: if I choose for example the Digital Marketing demo, will I be able to use the set of prepared Inner Pages? Thank you
Hello,
Yes after demo import will get all demos.
Thanks
Hi, as a presale question – I would like to ask you, if you have any showcase of your elements (tabs, accordions, fancy buttons etc.). Thank you
Hello,
From our demo go to Pages => Elements https://radiustheme.com/demo/wordpress/themes/digeco/section-title/
Thanks
the theme not working at all can someone contact me please
Hello,
Which issue you face? I see your support time expire please re-new support then create ticket https://www.radiustheme.com/ticket-support/
Thanks
i renew my support and waiting from your side to fix the issue but please im really in a critical situation.
Hello,
Which issue you face please explain detail in ticket https://www.radiustheme.com/ticket-support/
Thanks
As I mentioned before the theme not working at all i dont know what happened, that’s why i paid for support, and please stop wasting time and do your job guys!!
The website down from 1 month ago i losing money here
Check your your admin access not working.
I sent the logins on same email
Please reply in ticket
Hi, I have adjusted the font size in the typography sections and then build a page with elementor. However, I find the font size looks not same as the typography setting. How can I fix it?
Hello,
For design and look some font adjust from Elementor setting please check Elementor settings also.
Thanks
I already checked the box for disable but the font size still cannot follow the typography setting. I went to inspect further and found the module “rtin-title” in the elementor seems cannot apply the font size but another module “elementor-heading-title elementor-size-default” can apply. Does it mean the module under RADIUSTHEME ELEMENT – we need another setting?
Also, whatever I choose H1 or H6, the font size still same on the “rtin-title” module
Please create a ticket with screenshot we will check https://www.radiustheme.com/ticket-support/
Thanks
Hello. I purchased this theme using email gregofla82@gmail.com And downloaded a zip file. But I can’t find the activation key of the theme. Where can I find it? Thanks, Eduard
Hi,
you will find the purchase code here https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Thanks
Hi, I want to install “Home 2” via Demo Content Install but I got this error: The execution failed. Please check error.log I already created ticket ID# 39024
Hello,
We already replied.
Thanks
Can you please help me, i have purchased them but unable to use, when i am trying to activate Digeco core i am getting following error Fatal error: Declaration of RTCustomizer::get_option($id) must be compatible with RTOptionFramework::get_option(string $id) in /www/htdocs/w019a90e/main/wp-content/plugins/digeco-core/optimizer/RTCustomizer.class.php on line 5
Hello,
Can you please check your server PHP version? Please create ticket with access we will check https://www.radiustheme.com/ticket-support/
Thanks
I already mail to support, kindly please check it. ID# 38813.
I see issue is fixed. I think after update the PHP version 7.4 now it is ok.
I sent an email on 20 Feb for my ticket ID# 38056 and another follow up today but no response. Can someone please respond.
Hello,
I just replied please check mail.
Thanks
Thanks but I already understand the page default settings thing. Can you check my further reply and test the product yourself. Thanks!
ok checking
I bought the theme yesterday but the footer logo is not updating when I upload a new image.
Hello,
Footer logo coming from widget are please check Footer widgets.
Thanks
Hello, I just purchased this theme (literally 2 minutes ago), but I accidentally had it twice in my checkout so I paid twice the amount I should. Please refund one of the purchases for me as soon as conveniently possible. Thank you.
Hi,
Have you downloaded both? You can create refund request.
Thanks
Thanks. I only downloaded 1 of the copies. How do I create a “refund request?”
Found it! Filling it out now.
Having problem install the demo content I try 3 clean website but the same result. Need help. Thank you.
Please create ticket with access we will check https://www.radiustheme.com/ticket-support/
Thanks
Hi, Do we need to buy a Slider Revolution license in order to use with this theme?
Thanks
Hello,
Slider Revolution plugin is bundled with theme. We will add update version soon.
Thanks
Please answer on my email ticket ID# 36290. I can’t work from the morning because of license and RT Demo importer plugin have 500 error…
Please check email.
Thanks
Hi! I just bought your template and since I had problems installing it, I decided to re-install it. But now, when I try to activate the purchase code again, it says that the license has already been activated. Can you please deactivate it and activate it again?
Hello. I just received an email that there is an update for the theme. Do I simply download the file from my download section and then upload the child theme (or main theme) to override my current WordPress install? How do I update? Thanks.
Hi,
Please check our documentation https://www.radiustheme.com/demo/wordpress/themes/digeco/docs/#update
Thanks
Hello, do I have to pay for the integrated Elementor editor, or is it free (with limited functions) forever? Thanks!
Hi,
I am not clear about your question. Elementor editor same in the free version. Our theme is based on Elementor free version and our custom addon.
Thanks
Yes, I was asking whether I have to pay for the Elementor editor separately, or it stays free forever. As I noticed, I can only upgrade to Pro which would cost me money. Thanks.
And one more question, what is the main difference between the Elementor editor and Digeco options? I noticed that a lot of functions are the same.
Theme is based on Elementor free version which features need with theme we use free version & our custom addon. For theme current features and demo no need pro version.
Thanks
Purchase code already activated for one domain!!! please help me
Hello,
In our system it show active in one domain also an IP access. We already re-set the url you can active again.
Thanks