53 comments found.
Hello,
I’m still awaiting a response from your support team regarding the PHP warning currently on every page of the website.
I logged the ticket (PRIVATE TICKET #3210409) a day ago and haven’t received a reply since you asked for access to the wp-admin.
Below is the warning I get after upgrading from PHP 7.4 to PHP 8.0 and 8.1
Warning: Trying to access array offset on value of type bool in /home/phindil1/public_html/wp-content/plugins/neuron-builder/modules/dynamic-tags/tags/site-logo.php on line 43
Would appreciate your timely assistance.
Hi,
I am very sorry for the late reply, we were not working on the weekend.
We’ve just done some tests, and PHP version 8.1 seems to be running alright with our theme, so please, before updating the PHP version, ensure you’re running the latest version of the Neuron Builder plugin.
The support agents have already sent you the latest version of the plugin, so please take a look at your ticket now.
Feel free to aks fo anything you need.
Kind Regards
Urgent assistance is needed, I am unable to start my work as promised due to the issue with not being able to view the demos on the dashboard and not being able to find the Revolution slider, I have provided all the required access but still have not received any resolution, My client is chasing me for the deliverables, please provide me with an update and steps to resolve this as soon as possible. Thank you.
Hi,
I’m seeing that the support agents have already helped you on importing the pre made demo templates, so please take a look at your site now.
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you’ll find anything you need to know about working with the Neuron Builder and Otivar Theme.
Feel free to ask for anything you need.
Kind Regards
I hope this message finds you well.
I recently deleted the Otivar theme from my old website and am currently building a new site where I plan to use the theme again. However, when I attempt to import the demo content, it is not working as expected.
This issue is holding up my progress, and I need to start working on the new website today. Could you please assist me in resolving this as soon as possible?
I appreciate your help and look forward to your prompt response.
Best regards,
Hi,
Can you please reach us via the contact form in our profile, we can help you from there as we use comments more for pre-sale questions.
Feel free to ask for anything you need.
Kind Regards
ok thank you so much for your fast reply
Hi there. I’m encountering with a responsive issue. The website works perfectly, but the desktop view appears to be different in different computers. For example, in my windows PC, with Chrome, it looks perfect. But in a MacBook Air, or an iPad Pro in landscape, it looks way different, with bigger fonts and some displacement. I don’t know if maybe it has to do with the side header, because with the regular header, it seems to be perfectly on all devices.
But I can’t seem to figure out the problem. Thanks ahead for any advice.
Hi,
Can you please reach us via the contact form in our profile, our support agents will help you to fix any issues you have with your site on responsive mode.
Feel free to ask for anything you need.
Kind Regards
I’ve lost a week with the installation of this theme and it doesn’t work well, when I try to install it marks a fatal error, then the plugin builder also doesn’t work well, when importing the demos the styles don’t load as well as the proper fonts. When i try to modify the portfolios page it appears as a post and not as internal pages. Then I changed the PHP version to see if it works and errors continue to appear, I need my money back! Thank you
Installing Plugin Neuron Builder (1/2) Fatal error: Uncaught ArgumentCountError: 3 arguments are required, 2 given in /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-admin/includes/class-bulk-upgrader-skin.php:156 Stack trace: #0 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-admin/includes/class-bulk-upgrader-skin.php(156): sprintf(‘%1$s installed …’, ‘Neuron Builder’) #1 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-content/themes/otivar/inc/tgm/class-tgm-plugin-activation.php(3638): Bulk_Upgrader_Skin->after(‘Neuron Builder’) #2 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-admin/includes/class-wp-upgrader.php(825): TGMPA_Bulk_Installer_Skin->after() #3 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-content/themes/otivar/inc/tgm/class-tgm-plugin-activation.php(3258): WP_Upgrader->run(Array) #4 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-content/themes/otivar/inc/tgm/class-tgm-plugin-activation.php(3371): TGMPA_Bulk_Installer->run(Array) #5 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-content/themes/otivar/inc/tgm/class-tgm-plugin-activation.php(2977): TGMPA_Bulk_Installer->bulk_install(Array) #6 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-content/themes/otivar/inc/tgm/class-tgm-plugin-activation.php(743): TGMPA_List_Table->process_bulk_actions() #7 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-includes/class-wp-hook.php(308): TGM_Plugin_Activation->install_plugins_page(’’) #8 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(’’, Array) #9 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #10 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-admin/admin.php(259): do_action(‘appearance_page…’) #11 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-admin/themes.php(10): require_once(’/homepages/23/d…’) #12 {main} thrown in /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-admin/includes/class-bulk-upgrader-skin.php on line 156
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hi,
Can you please reach us at our support system, the support agents will help you with this issue.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
So bad technical service, they respond 4 days later and do not give me a concrete solution!
Hi,
Sorry for the late reply, it’s the weekend and we’re working only part-time.
Sorry for your experience with our support service, as we’ve told you in the ticket that we’ve had a holiday last week, and we apologize for the late reply.
Please take another look at your ticket in our support system, as the support agents have already sent you some instructions on how to solve the issue.
Feel free to ask for anything you need.
Kind Regards
I have the same problem with your theme , can you please help me to fix , I dosent work correct ! and the support service always answer the same thing : I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what’s going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
Sorry for the late reply, we were not working on the weekend.
Please take another look at your ticket in our support system, as the support agents have already responded to it.
Feel free to ask for anything you need.
Kind Regards
Hello! Presale questions, thanks in advance
1. In the following view, Can a video be uploaded instead of a Gif? https://neuronthemes.com/otivar/portfolio-carousel2. The Neuron builder works as a global settings config admin, but the views are designed as Elementor views, correct?
Thanks! Hope you´re great
Hi,
1) Unfortunately, you can’t upload videos as featured images of a project, you can only upload gifs or images on the featured image field.
2) The Neuron Builder is a theme plugin that works within the Elementor plugin, it adds extra features to the Elementor free version and makes you feel that you’re working with the Pro version of Elementor.
It has many features, such as Header & Footer builder, Popup Builder, WooCommerce Builder, etc…, so anything you’ll see on our demo pages is editable through Elementor.
- https://neuronthemes.com/neuron-builder
Feel free to ask for anything you need.
Kind Regards
Hi, after update Neuron Builder, the site not visibile. Can you help me?
Hi,
Can you please reach us at our support system or via the contact form in our profile, as we use comments more for pre sale questions.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
hello, I have removed the otivar_custom_cursor function from neuron-functions.php but the custom cursor is still visible. can you help please? https://neuronthemes.ticksy.com//ticket/2995856/
Hi Dummbatzi,
We’ve already helped you to remove the cursor via the email that you’ve wroten us before.
Feel free to ask for anything you need.
Kind Regards
Adding a Variation Product to Cart is not working again! Everything is up to date – there are no third party plugins in use. The site is already in production mode – please help!
Here is my ticket: https://neuronthemes.ticksy.com//ticket/2873527/Hi,
The ticket is closed, can you please create a new one so we can help you?
If your support has expired, please reach us via the contact form in your profile, will help you with this case.
Feel free to ask for anything you need.
Kind Regards
thanks, I just send you a message via contact form
Hi,
We’ve received your email and we’ve responded to it already.
Feel free to ask for anything you need.
Kind Regards
Thanks got it – but the issue is still there
Hi,
The support team has already found the issue on your site, so they provided help on the email now, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
unfortunately the problem still exists
can you help please? we need to go back in production mode very urgent!
hello. can anyone help please? via email I gettin no response, too.
Hi Dummbatzi,
Sorry for the late reply, it’s the weekend and we’re working only part-time.
Can you please take a look at your email now, we’ve already replied to it.
Feel free to ask for anything you need.
Kind Regards
I really appreciate your support. but so far there has been no improvement – we can’t go live with our shop if the products don’t end up in the shopping cart. please help urgently!
I’m very sorry – but can anyone else help? I cant be the only one with this issue. If I deactivate otivar, everything is fine. We need help!
Hi Dummbatzi,
Please take a look at your email, as we’re helping you on solving these issues.
If you don’t mind, can we continue to talk via email, as we use comments more for pre-sale questions?
Kind Regards
Thank you for your support, but after 10 days we are exactly as far as before. Part-time support isn’t satisfactory – if we’re losing money every day because we can’t go online. I ask for a refund!
licence not working ?
Hi,
We’ve already responded to your ticket in our support syste, pleaseee take a look at it.
Feel free to ask for anything you need.
Kind Regards
Seems like you’ve missed certain permissions, I’m sure the support agents have provided you with the correct information.
Kind Regards
Hello, been waiting on a response to ticket number #3096067 since last Wednesday. Client is chasing me for an update, so would appreciate a response. Thanks
Hi,
I am very sorry for the late reply, we were not working on the weekend.
I’m seeing that the support agents have already responded to your ticket, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Still waiting on a response to ticket number #3127155 and it’s been over 24 hours. Client chasing me for an update, so please could you help with a fix. Thanks
Hi,
I’m seeing that the support agents have already responded to your ticket, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Hi there,
I know my support has expired but I don’t believe I should have to extend for the following… My client received the below today, any idea what it means and how to fix, as obviously Neuron Builder a vital plugin to run the site: On 13/11/2022, 23:24, “WordPress” <wordpress@burlingtongreen.co.uk> wrote:
Hi!Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.In this case, WordPress caught an error with one of your plugins, Neuron Builder.First, visit your website (https://burlingtongreen.co.uk/) and check for any visible issues. Next, visit the page where the error was caught (https://burlingtongreen.co.uk/wp-admin/admin-post.php) and check for any visible issues.Please contact your host for assistance with investigating this issue further.If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.0.3
Active theme: Otivar (version 1.0.0)
Current plugin: Neuron Builder (version 1.0.6.2)
PHP version 7.4.30Error Details
An error of type E_ERROR was caused in line 342 of the file /var/www/wp-content/plugins/neuron-builder-g4TQkh/license/envato-api/inc/class-envato-market-items.php. Error message: Uncaught Error: Cannot use object of type WP_Error as array in /var/www/wp-content/plugins/neuron-builder-g4TQkh/license/envato-api/inc/class-envato-market-items.php:342 Stack trace: #0 /var/www/wp-content/plugins/neuron-builder-g4TQkh/license/envato-api/inc/class-envato-market-items.php(306): Envato_Market_Items->update_external_plugins(Array) #1 /var/www/wp-includes/class-wp-hook.php(309): Envato_Market_Items->update_plugins(Object(stdClass)) #2 /var/www/wp-includes/plugin.php(191): WP_Hook->apply_filters(Object(stdClass), Array) #3 /var/www/wp-includes/option.php(1992): apply_filters(‘pre_set_site_tr…’, Object(stdClass), ‘update_plugins’) #4 /var/www/wp-includes/update.php(528): set_site_transient(‘update_plugins’, Object(stdClass)) #5 /var/www/wp-includes/update.php(896): wp_update_plugins() #6 /var/www/wp-includes/class-wp-hook.php(307): _maybe_update_plugins(’’) #7 /var/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #8 /var/www/wp-includes/plugin.php(476): WP_Hook->do_acti
Hi,
Can you please reach us via the contact form in our profile, as we use comments more for pre-sale questions?
Feel free to ask for anything you need.
Kind Regards
Need to update Neuron Builder at least to try current issues: https://neuronthemes.ticksy.com/ticket/3093012 thank you
Hi,
We’ve already responded to your ticket, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Hi nice theme. I see that it not have updates last august 2021. I will not have any more? thanks.
Hi,
The Otivar theme won’t get updated, only the theme plugin (Neuron Builder) will be updated time by time.
The last update of the plugin was on the 3rd of June.
You can take a look at the changelog of the Neuron Builder plugin.
- https://neuronthemes.com/neuron-builder/changelog/
Feel free to ask for anything you need.
Kind Regards
I’m just about to purchase, this would be the second chance given to Neuron, last experience didn’t go so well, can you promise me the import issues above have been fixed? I want the demo’s seen here, that’s what I’ll get correct?
Hi @jrydesign,
Thank you for contacting us again, we hope you’ll have a great experience with the Otivar theme.
We can promise that everything with the demo import will go well, the problems you had with the other theme (Akko theme), had to do with server issues and not with the theme.
But if you ever encounter any problems with the Otivar theme, you can contact us at our support system and we will assist you.
Feel free to ask for everything you need.
Kind Regards
Hi there, I have 3 open tickets which haven’t been answered for the last 3 days. Please could you take a look. Thanks
Hi,
I am very sorry for the late reply, we were not working on the weekend.
The support agents have already responded to your tickest in our support system.
Feel free to ask for anything you need.
Kind Regards
Hi,
Been waiting 2 days again for my latest tickets to be responded to? Please could you take a look as client is chasing to get the site finished. Thanks
Hi,
I’m very sorry for the late reply, currently, we’re currently on holiday, hence our response is a bit late on the support.
I’m seeing that the support agents have already replied to your ticket, please take a look at it now.
Feel free to ask for anything you need.
Kind Regards
Hello still waiting on a reply on this ticket: #3116370
Hi Jason,
Sorry for the late reply, it’s the weekend and we’re working only part-time.
Can you please take a look at your ticket, as our support agents have already responded to it.
Feel free to ask for anything you need.
Kind Regards
Hello, when I install and go to the option to import demo, the demos does not appear for me. I’ve uninstalled and reinstalled but it still doesn’t have the demo options.
Hi,
The support agents have already responded to your ticket in our support system.
Feel free to ask for anything you need.
Kind Regards
Hey how can I add the cart button in my menu without messing up the whole thing? i tried adding it templates! but then mobile version asll fed up haha
Hi,
Can you please reach us at our support system, we use comments more for pre-sale questions?
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Hello … we want to provide this template to build a studio site in Arabic and Persian … Does it support these languages and does it have rtl?
Hi,
I am very sorry for the late reply, we were not working on the weekend.
We don’t know if the theme fully supports the RTL, but some sites were done with RTL from our clients and they haven’t had any problems.
But if you’ll face any issues while working with our theme, you can always ask for help at our support system, and our support agents will help you solve all of the difficulties you’ll face.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
CANNOT import the demo data and see others have had the same issue. I contacted your support system but the problem STILL remains.
Hi,
The support agents have already responded to your ticket.
Feel free to ask for anything you need.
Kind Regards
Requesting a full refund.
I asked for a refund 10 days ago and you STILL failed to approve my refund, yet you claim to allow refunds within 30 days.
How come I don’t see demos?
Hi,
Can you please be more specific about what’s going on? Please reach us at our support system, and our support agents will help you to solve any issues that you’re facing.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
When i click import, t just says importing for hours and nothing happening
Hi,
Can you please reach us at our support system, we use comments more for pre-sale questions?
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Hi
Can the portfolio carousel be scrolled in some way with mouse scrolling?
Hi,
Unfortunately, no. But we’ll check for it to include as a feature in the upcoming updates.
Feel free to ask for anything you need.
Kind Regards
Hi!
Otivar is a very elegant theme, but for some reason I asked for a refund, please check it out.
Thanks!
Hi,
We’ve already accepted the refund.
Warmest Regards
NeuronThemes
Thanks!
