191 comments found.
Hi guys, I have a very tiny logo on all devices. I can see there is a common issue but no public fix for it. I have opened a case, will greatly appreciate it if you can advise quickly.
Hi, this was caused by the WordPress update, they have already fixed this in the latest release. We have also updated the theme respectively, so please feel free to update to the latest version (if you didn’t submit a ticket on this and it is still not resolved).
I cant find how to change your logo at footer?
Hi, please be so kind to contact our support at codexthemes.ticksy.com, thank you
Please check ticket #2994266
Hi, we are interested in your theme, but I see that it was last update more than a year ago. Is it still supported? Any update coming out soon
Hi, yes, sure, the theme is supported and next update will be released in next weeks.
hello i accidentally deleted the code in this area how can i fix it
http://prntscr.com/26vlc3uplease help
Hi, sorry for this delay, would you be so kind to submit a ticket at codexthemes.ticksy.com? Thank you
Hi, would you be so kind to resubmit this at codexthemes.ticksy.com? Thank you
Hello, I have no knowledge of programming and I only know how to use wordpress, is the theme easy to install with all the demos and to modify?
Thanks for your feedback
Hi, sorry for this delay. Yes, the theme is really very easy to install, you can import demos with one click and customize it with a page builder, you do not need any programming knowledge for this.
When i activated this, I got white screen of death. Had to edit themes/cryption/inc/post-types/init.php on line 31, where there was an extra \ that was causing the issue. Once removed and it fixed the issue.
Now trying to get One Click Importer working, however that plugin is not included or visible in the menu system! I just want to load up one of the demos. Please help
PRIVATE TICKET #2976043
I have looked into theme package. For whatever reason, the codex-themes-import.zip was not showing as an option to be installed.
I have installed this manually by uploading the codex-themes-import.zip
Please do more testing , this has been a hard theme to get up and running.
Hi, one week ago we have replied on your ticket, please check
Hello, can i use this theme and plugins in Wordpress.com ?
Hi, sorry for this delay, yes, sure.
Hello, how do I download this demo is not available https://codex-themes.com/themes/cryption-preview/?concept=cryption-color-landing
i cant activate my theme its shows error
Hi, did you already contact our support on this subject?
the license key is showing invalid, i am unable to activate
Hi, did you already contact our support on this subject?
Yes, pls check ticket. have update, still unable to activate after i have deregister all site, still can not activate
my theme is working is soo slow and theme code is wrong how can i resolve this iisue please resolve thisissue is very urgent
Hi, sorry for this delay, did you contact our support on this subject?
Hi, Theme admin. Can I get the HTML version of this theme when I purchase this? I don’t need the wordpress theme. Normal HTML version Is this possible?
Hi, thank you for your request. There is no pure HTML version of Cryption available, however you can generate static HTMLs after theme installation using html generators.
Hi! Is there a way to get the front page you have on your page here:
https://preview.themeforest.net/item/cryption-ico-and-cryptocurrency-wordpress-theme/full_screen_preview/21714401?_ga=2.211601045.1284714106.1640731374-636166117.1634108112&_gac=1.119710202.1639146158.CjwKCAiAksyNBhAPEiwAlDBeLFqN6QP3KCYgdqRZqPxopYRmTlHeD5mGL77RwZCNrlNG9uO8TNFBRBoCzSUQAvD_BwEIts looks so great on mobile 
Hi, please be so kind to contact us via our contact form at themeforest.net/user/codexthemes and provide your purchase code, thank you
We can’t active theme with license code. It shows error.
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and your purchase code
Just sent.
We can’t active theme with license code. It shows error. we’ve emailed couple of days ago.
why is it taking so long to sort out this problem we have to reinstall it on the same website url. But the purchase code we purchased will not activate the theme…..
Hi, please check mail
Will there be an Elementor version soon? (instead of WP Bakery)
Hi, we would recommend to check TheGem theme https://codex-themes.com/thegem/meta-splash-preview/?sort_priority_group=meta-ico-cryptocurrency
This template is a single view page . can we change it in to multiple pages
Hi, thank you for your request. Yes, sure, you can do this. Also, please do not hesitate to check this ico & cryptocurrency templates by our team: https://codex-themes.com/thegem/meta-splash-preview/?sort_priority_group=meta-ico-cryptocurrency
Hi, My TIcket no is – #2916385
I have installed theme and added templates ICO Landing Color (Demo) .facing issue in home page slider not working and also some imaged are not showing. i raised the ticket but no reply support team, how many day you take reply from ticket.
PSD Files are included?
How do i add road map to a different page?
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code
