151 comments found.
hello, I’m interested in your theme, can the product page be made different, with the tabs?
Hi.,
Thanks for contacting us and showing interest in our theme !!
Yes, it’s possible to customize the product page and we have multiple shortcodes to customize the site as per your requirement.
Go ahead and purchase our theme. If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us.
We are happy to help you.
Is the Revolution Slider license not included in this license? Without it, the slider is without effects.
Hi.,
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Hi
I bought the theme, but when I try to install it I get the following message The active theme is broken. Reverting to the default theme. I need your help.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Thank you for your prompt response, I have sent what you requested.
Hi Rodrigo Moreira.,
We reply back to your mail. Kindly have a look.
Thanks!!
Regards., DesignThemes Support.
Hi,
I just tried creating my account in the support forum but there is no place option for this theme support.
My Elementor text editor is not working? Please advice on how to proceed.
Hi Raulkumarson.,
Thanks for contacting us. We have sent forum login details to your email address, raulkumarson@gmail.com . Kindly check your email and you can raise your queries or issues through that forum.
Thanks!!
Regards., DesignThemes Support.
Hi We purchased your theme and added it to our website When we open woocommerce related pages and scroll down (IN MOBILE) to the footer and come back up it will jump to a random place on the page could you please help us?
Https://titaniumkimya.com/shop
Try to reproduce the error up here
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Hi we bought your theme when we downloaded the demo content all the images were pixelated . we cant work with it like that. Could you send them to us ?
Hi ammarrahmouni8.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy a license.
Image Purchase link: http://docs.wedesignthemes.com/image-link/beaux.txt
Most of our demo images came from https://www.shutterstock.com/ or from https://www.bigstockphoto.com/
All image changes: https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Thanks!! Regards., DesignThemes Support.
Hi We tried your demo and every time we add an item to the cart nothing happens and the cart stays empty if we buy the theme is it going to stay like this ? And there is no accounts, login and signup pages when we buy it what should be done to activate the cart and the accounts pages or that is not available ? Have a good day
Hi ammarrahmouni8.,
Thanks for contacting us and being interested in our theme. Once you bought the theme.
You need to change some settings in the admin panel. You can customize the panel as per your need.
Thanks!!
Regards., DesignThemes Support.
Hi Does this theme include UI for User Account pages like login sign up and dashboard If yes could you send them ?
Hi ammarrahmouni8.,
Thanks for contacting us and being interested in our theme. We don’t have separate signup and login page for the theme. We called the default WordPress signup/login page only for the user’s account.
If you want to make any customized page you can create on your own and you call that page.
Thanks!!
Regards., DesignThemes Support.
How to enable variation swatches
Hi wpempire.,
Thanks for contacting us. By default, we don’t have this option in the theme. You need to use the plugin for this option. You can try this WooCommerce plugin for this https://wordpress.org/plugins/woo-variation-swatches/.
But we have not tested our theme with this plugin. So we cannot guarantee for that too work with our theme. But you can try with that. If any issues have occurred you need to contact that plugin support.
Thanks!!
Moving forward to help you!!
Regards., DesignThemes Support.
Hi, i cant import demo page template. need support for this
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi,
I just tried entering our purchase code in the support forum but get the message it isn’t valid.
We have an issue when trying to open the pages in elementor, it get’s stuck.
Please advice on how to proceed.
br,
kevin.
Hi kevin.,
We have sent the forum login details in a separate email fixing the invalid purchase code issue. Regarding the elementor issue, please reply with your domain name, FTP and admin login details to the email that we sent, so that we can check and let you know immediately.
Regards., DesignThemes Support.
kind staff, I can’t put purchase code on support forum so I write here,
https://ibb.co/Jj7KB0Mhow can i change the text of this banner? i can’t find it in elementor 
thank you very much
Hi Matteorox .,
1) Regarding the support forum issue, please send us your purchase code so that we can check and let you know
2) Regarding your banner issue, kindly mail your WordPress, and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue as soon as possible.
We are happy to help you.!
Thanks!!
Regards., DesignThemes Support.
Is the product sheet customizable? because I’m used to a different “scheme”/ “classic” with highlighted image on the left and description + add to cart on the right
thank you very much
Hi.,
Yes., its Possible.,
You can customize : https://elementor.com/help/woocommerce-single-product-builder/
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
ok thanks a lot for support I buy it now _
Hi Matteorox.,
We are happy about your decision. 
hello. some presales questions. do you support : 1. store page with filter e.g price, attributes, brands etc 2. auto search feature that fetches results by pressing the first 3-4 letters ? thank you
Hi.,
Thanks for the interest!!
Sorry, we do not have these features. https://prnt.sc/1z4l7o8 – These are the available features
Regards., DesignThemes Support.
I moved the site from the folder to the root.
Now I don’t have a slider on the home page and fonts. How do I fix that?
With a lot of trouble, but I managed to fix everything.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
I fixed everything.
Greeting
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
Chciałbym usunąć “25% OFF ON ALL PRODUCTS ENTER CODE: CUSBEAUX” i zmienić tło dziewczyny na stronie głównej, ale w ustawieniach tego nie ma.
Hi.,
Can you please send the screenshots and page link of this. We will help you.
Regards., DesignThemes Support.
How do you implement the meganu? Can you share the link in the docs?
Hi.,
Thank you for contacting us.
Please refer : https://recordit.co/dJkCcpSyhp https://recordit.co/KiV5uENkkM
how to active slider?
cannot import demo
wtf no support
Hi.,
Thank you for contacting us.
1) You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
2) The plugin is already activated and please ignore the message that is showing in your dashboard.
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
3) We aim to answer all questions within 24 hours.In some cases the waiting time can be extended to 48 hours. Support requests sent during weekends or public holidays will be processed on next Monday or the next business day.
Please send your request to us directly at this email support@wedesignthemes.com
We appreciate your patience and thank you for understanding.
i can’t login support forum
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Thank you, we look forward to help you!!..
The Beaux theme has a mobile scrolling problem. From mobile devices when I scroll from the bottom to top is not working very good. When I am in the bottom of the page and I sroll very little up (NOT WITH THE TOP BUTTON), it goes directly somewhere in the middle.
Hi..
Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!
Impossible to contact the support via the support link.. no password received! (even in my spam or junk…) Single page product themes style not available….
Hi Donovan Meyer.,
1) Sent the forum login details to your email. Please have a look.
2) Regarding single product page please reply back to the email that sent with the FTP and admin details so that we can check on it.
Regards., DesignThemes Support.
