158 comments found.
Nobody answer me on the technical support. Well Michael answer me one time and never more without fix me problem.
Hello! It was answered, please check
I didn’t find Visual Page Builder plugin in there
Hello! Please use WPBakery page builder for that, if you have issues, please submit a ticket https://support.promo-theme.com/
But I don’t have a key for activate premium, isn’t that included?
If you need Premium templates – you need to buy your own license.
Please tell me, is it possible to make an automatic redirect from the pages that were created for images to the pages for which this image was created? I would like that when clicking on an indexed image in the search, the user gets to the page I need.
Hello! Sure, Please disable pop-up mode in the Portfolio shortcode https://support.promo-theme.com/mato/portfolio/#portfolio_wp_backery_element
Hello I migrated my old website http://nnkkrrf.cluster030.hosting.ovh.net/ to a new one but I forgot to unregistered before can you help me ? thanks so much
Hello! We’ve deactivated your temp domain, please check.
says woocommerce template files missing is not updated yet for the new version??
Hello!
Please download the last theme version (it can be with the same version number 1.2.4 ) and install it 
Hey folks, I am very happy with your theme but a big problem for me is that it seems like it isn’t possible to edit the footer except the branding. I would like to remove your address, email and so on and customize at on my own. I didn’t find a solution for it anywhere on your page. I would highly appreciate your help with that!
Hi Dear, please check it in the Appearance->Widgets->Footer Cols
Hey,
thanks for that fast answer and sorry if you got multiple messages from me! When I refreshed the page my comments weren’t shown up.
Thanks for your help it works perfectly perfect! Im wondering because yesterday I checked the exact same path and Wordpress told me I have to go to the page and edit it there. Now there is a whole menu in the path you told me.
Problem solved! Thanks for that. 5 star review for your great theme and your support incoming!
Have a great day
Thank you so much! Have a nice day!
Hey guys, read though all the comments here and your documentary but can’t find out how I can activate the coming soon page? Can you please help?
Thanks!
Hi Dear,
Please submit a support ticket, we’ll help you
Does the template support WPML? I’m very interested in your template, but I need to know if I would be able to add WPML (I’d like to have my website in 3 languages).
Hello! Yes, you can use WPML plugin
The following plugins will not install, they are all saying that I need a higher version:
PT Mato Addons (1.1.4)
WPBakery Page Builder (6.7.0)
Envato Market (2.0.0)
How/where can I find the higher versions?
Hello! Our support team has answered you in your ticket, please check.
Hi!! This template looks interesting but got some questions. Can I mix still photo galleries with video without any deep code hustle. Not necessary in the same gallery but like two different one for stills one for video. Is it responsive ?cheers
Hello! Thank you for your interest in our theme. Sure, you can mix it and it’s absolutely responsive
cheers
You are welcome!
Please, add wp_body_open support. Themes are encouraged to begin using this hook as soon as 5.2 is released https://make.wordpress.org/core/2019/04/24/miscellaneous-developer-updates-in-5-2/
Hello! You can add this function in your theme copy if it necessary.
Thank you. I’ve added. But it makes theme update process “dirty”. It could be more friendly if theme-index-file contains this official hook-call
You can use the child theme for that (included in the main archive)
Hello, I’m considering purchasing this theme. We like the layout of the Film Agency home page. Instead of the slider as the header, would I be able to put a full width video (like the parallax under “Our featured services”)? Would I be able to use your video player to do that?
Hello! Sure, you can insert it. All our Shortcodes can be inserted to the necessary site path.
Awesome! Another question. Does the video player have an option to automatically play the video after the page loads? Or do you have to click the play icon?
Sure, it has this feature
Good day,
We recently just acquired the Mato theme, and i need to confirm if the files are up-to-date.
Just so we don’t run into any issues during development.
Expecting your feedback soonest.
Thank you.
Hello! Yes, files are up-to-date
Looks like your SSL cert is expired. Can’t do updates or install the demo files.
Hello! It’s the last WordPress version issue. Please create a support ticket, we’ll provide you instructions.
i need my code deactiveted on temporary domain and then activated on real website name #17706
Hello! We’ve deactivated your old domain, please check.
Hi. I’m getting 403 errors on page edits and the theme options edits. Is there a particular reason why? Please advise. Thanks.
Hello! Please create a support ticket and provide your WP access. Looks like the problem in the hosting settings or limits
I have created one. Thanks
Resolved. Thank you.
You are welcome!
Hi there, is the theme compatible with WP 5.7.2, please? Thank you!
Hello!
Yes, it’s absolutely compatible
Wow, prompt reply Thnx!
You are welcome
Does the theme support video jetpack player https://jetpack.com/features/design/video-hosting/
Hello! Our theme has own player. You can use JetPack additionally in the Portfolio projects
Hello!
As Bpelzer said, I cannot enter any date, movie length, location or video url anymore. All fields are missing.
Do you know why? Thanks!
Hello! Please update the theme, PT Mato shortcodes plugin and all other required plugins
Thank you for your answer. I did update everything. It doesn’t fix it :/
Did you clear all caches too? What theme version do you use?
I have Mato version 1.2.0 and the PT Mato addons version 1.1.3. Yes I cleared the caches. The only thing that doesn’t update is WP bakery, asking for a licence.
The last theme version is 1.2.4. Please update it (download from your ThemeForest account or use the Envato plugin). To update the WPBackery – you need to deactivate it first.
Thank you, it worked ! But now our home page background video doesn’t load by itself anymore…
Please check that autoplay is enabled in the Banner settings
Yes it is enabled :/
Try to clear your cache. At the moment, we don’t have any problems of the video playing in the last theme version. If you need to find the problem, please extend your support and submit a ticket.
Thank you, it was working 10 minutes ago before i updated the theme 
Thank you so much for your help, you rock! It was a problem related to vimeo, we updated the video and it’s working like a charm
Nice! Thank you for your response. Have a nice day!
Hi! I’m facing a problem whenever I try to add a Portfolio component. Any page that contains Portfolios is stuck on loading. Even the ones imported from the your templates. I’m not sure if it helps, but when I use the browser inspector I get this error “Failed to load resource: the server responded with a status of 500”.
Hello! Please create a support ticket https://support.promo-theme.com/
