979 comments found.
I have downloaded the theme but there no liquid file in the zip folder of main folder
Please make sure that you have unzipped the theme package that you download on Theme Forest. Then you can see the following files :https://tppr.me/pkvG5
No! After unzip all i have Demo Data , Gecko Document, Licensing and Readme.txt
So are you trying to upload theme or import demo data? If you can’t figured it out please use our support system https://support.the4.co/ . Our team will help you.
I am trying to upload the theme and I cannot find the zip folder with a liquid file. Yes i do need help please !!
still waiting for your response
Please send me your ticket id. I will ask my team check it for you.
Dear, I have just a problem with the logo in the header. I have uploaded my logo in every type but an error mark remains in the header instead of the logo. How can this be solved? I now see the name of the shop in the header with a torn image next to it
If you dont use the SVG logo please remove the file name here: https://tppr.me/XfvrT
Is the latest update of Gecko 5 fully updated to Shopify 2.0?
Currently the theme still does not support Shopify OS 2.0. We will try to update in the near future 
Is there a way to set up Volume pricing with the template?
The theme has no such feature, you can try with 3rd app. Thank you!
Hi The4 Support,
Actually the Vendor on product page is clickable & I do not want it clickable. Can you please let me know how to unclickable the vendor on the product page? I have Gecko 5.7.4 theme.
Thank you.
Yes we can help you, please help me open a ticket at https://support.the4.co/. Our team will help you with this.
Hi The4 Support,
Do you provide the Google Map on contact page of this theme?
Yes we do Thanks
Hi, I previously used this theme for a shopify site, which is now defunct. I intend to reuse the theme for a new site but the license code is inactive as I have used it previously. They told me to contact support to renew the license for my new site and that will deactivate the theme on my old site, can you help me with that?
Sure, please help us open a ticket at https://support.the4.co/ and provide a purchase code so we can reset for you.
Thanks
Hi, I have difficulties to create a ticket. Is there a direct email that I can email to?
Please email me to the4studio.net@gmail.com Thanks
In Gecko 5 where can i find the option to remove the Shipping Rates Calculator from cart page. Is there a updated documentation for gecko 5
Hi, please help us open a ticket at https://support.the4.co/ so we can check for you after back from holiday (in 7 Feb)
Thanks
The theme is very versatile and flexible, many options to setup and tweak. The support is very friendly and actually supportive. Help comes when really stuck in the middle. Highly recommended.
Thank you so much for your nice words for us <3
Hi guys, hope you’re well. Before I renew my support for this item – can you please tell me if the “Newsletter” signup can add users to the Shopify Email Subscribers? Or will it only add people to a Mailchimp/Klaviyo list. Thanks so much.
Hi, yes it is possible. Simply select the Platform Email Marketing is default. Regards!
Hi! Is there any way to remove the TOP FOOTER on mobile view?
You can try this way: https://tppr.me/u1wun
very nice theme！ By the way, Alice helped me a lot！
Hi. How are you? Can you reset my license, please? My old site is https://basicque-br.myshopify.com/
Thank you and Happy New Year.
Please contact us via email the4studio.net@gmail.com we will help you . Best regards!
Hi guys !
Do you have a new brand theme for Shopify 2.0 like Shopify did with Dawn ?
Or just mended the current one?
Thank you !
We already updated the Kalles theme for Shopify 2.0. Thank you!
This means that the theme is not brand new
Yes it doesn’t!
Hey – I’m a huge fan of of Gecko and already use it on an existing store. I’m getting ready to open a new store next week and am deciding between Gecko and Kalles as my theme (both are great). I think the deciding factor will be regarding OS 2.0 on Gecko… I’m not asking for an exact release date or anything like that, but could you please give me a ballpark estimate so I can decide… are we looking at it being closer to days, weeks, or months away?
I hope you are doing well and thank you for choosing our company!!! if you want to take advantage of certain Online Store 2.0 features i recommend you buy Kalles theme because we’ve upgraded the theme architecture for the OS 2.0. For Gecko theme, we need time to upgrade, it will take quite some time so I expect it to take about a few months to complete. Best regards,
Hi. How are you? Can you reset my license, please? My old site is https://bouticque-br.myshopify.com/
Thank you and Happy New Year.
I downloaded gecko theme that i purchased a while ago. I am trying to use it in my new store. However, it gives error saying that “theme.liquid” file is missing. What to do now?
Hi, please be informed that you should not upload the whole archive you downloaded from Themeforest, as you will get an error reporting missing template “layout/theme.liquid”. Instead locate the Gecko_5.7.1.zip file inside the main archive you downloaded and upload it to Shopify. Please don’t hesitate to contact us at https://support.the4.co/ if you have any problems. Thank you!
Hello, I installed an external program for the Mega Menu format and I want to delete the Menu format for the theme and I want to use an external program Mega Menu Pro How to do this
Hi, you should contact your app support team and ask them help you on integrating their app into any theme you want. Thank you!
Hello, can you send me the Home 16 json Demo for Gecko 5.0 Responsive Shopify Theme – RTL support to PoloDonbeats@gmail.com...
Yes we can,we will send you via email. Thank you!
Recently I requested a “Home 16 json Demo” sent to my email. How long will this request take to be completed?
Looking forward to hearing from you soon!
Does anyone have trouble with blog posts. The dates on the Related Articles are all the same, not corresponding with the actual date of the blog post.
Oh, it is small issue. Please help me open a ticket at https://support.the4.co/ We will help you solve it.
