4641 comments found.
Hello Ella team! Thanks for the incredible theme… but I have some set up questions.
I have some translation missing messages, what i should do to configure it?
Hello,
Could you please check if you have finished all of your translation here?
https://image.prntscr.com/image/ajXgmN4qS72U0hmfclQdCA.png https://image.prntscr.com/image/ajXgmN4qS72U0hmfclQdCA.pngThank you.
Thanks!
Hello, I am using the ‘default product’ style for my product page. I am having the following issues with the product page:
1. I have gone through the Product Quickview setting and unticked Vendor, SKU, Availability, Product Type & Display Customers viewing. However, they are all still showing on the product pages.
2. Where do I go to edit or remove the following information (a-d) which are showing just below the “Subscribe To Back In Stock Notification.”
a. Free Shipping Free standard shipping on orders over $99
b. Estimated to be delivered on 12/01/2022 – 15/10/2022.
c. Free Returns Learn More.
d. Covid-19 Shipping Delay Notice
3. Where do I go to amend or add text to the following default tabs in the product page?
SHIPPING & RETURNS
CUSTOM PRODUCT TAB
Right now, the SHIPPING & RETURNS tab contains the Latin text that comes with theme.
For the CUSTOM PRODUCT TAB, I want to edit the tab name and input my own text.
Your help is appreciated. Thanks!
Hello,
1. I have gone through the Product Quickview setting and unticked Vendor, SKU, Availability, Product Type & Display Customers viewing. However, they are all still showing on the product pages.
=> Could you please submit a ticket here: https://halosoft.ticksy.com/
2. Where do I go to edit or remove the following information (a-d) which are showing just below the “Subscribe To Back In Stock Notification.”
=> You can edit them here: https://image.prntscr.com/image/ajXgmN4qS72U0hmfclQdCA.png
3. Where do I go to amend or add text to the following default tabs in the product page?
=> You can change text in these tabs here:
https://image.prntscr.com/image/ajXgmN4qS72U0hmfclQdCA.png https://image.prntscr.com/image/ajXgmN4qS72U0hmfclQdCA.pngIf you want to show different tab content for each product, you can follow our instruction in user guide: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/custom-product-tab
https://image.prntscr.com/image/ajXgmN4qS72U0hmfclQdCA.pngThank you.
I am sorry but the response has not been helpful for question 2 & 3.
Question 2: this link https://image.prntscr.com/image/ajXgmN4qS72U0hmfclQdCA.png which you have directed me to multiples of times, show no instructions but only comes up with blank black page with small icon of a purple leaf. So, questioned 2 still remains unresolved.
Question 3: before contacting you, I looked through your user guide. Your theme is missing the product page on my dashboard that would allow me to follow these steps > Product Page -> scroll down to Custom Product Tabs and put the content you want to show for all products here. Question 3 sill remains unresolved.
Looking forward to your help. Thanks
I have now sorted the issues. I just noticed you have to click the drop down menu at the top & select the sections to edit. So please ignore my requests.
Thank you so much for your confirmation 
I am so dissapointed with the support of this theme. I always have to write on here so that you give me an answer. I wrote you and email 17.2. asking to help me with the speed of the store – my score is very low and I think the theme is the problem. You respond 21.2. that you team will look into my problem. So basically, you need 5 days just to tell me you need more time. I am still waiting for the response. I hope you can answer as soon as possible…
Hi anaflisar,
So sorry for your experience and waiting for the support, let us check with support team and will get back to you ASAP. Once again, sorry for your waiting.
Hi halothemesteam,
I have submitted a ticket through your ticksy system ( PRIVATE TICKET #2987542) regarding some question on the product page and SVG icons, would you mind to help with the issues? Thank you.
Yes, thank you for letting us know, we will check and get back to you asap
Hi halothemesteam,
I received a reply from your team, but it is asking the access to my shopify store for the modification.
I have replied the message that I hope the support person can advise me in words, so that I can make changes in future time, but no respond from the support person after I replied the message…
I am quite hurry to launch the site, would you mind to take a look and advise me ? Thank you for your help.
Hello,
We answered your requests in your Ticksy ticket already. Could you please check it back?
Thank you.
Hello,
Is there anyway to install the theme before purchase?
We need to test all of our plugins and show the design before purchase.
Thanks
Hello,
Now, we don’t have a trial version for customers before purchasing because we are selling theme on Themeforest and it doesn’t have a trial system like on Shopify market.
We provide the Virtual Products (Website Templates / Add-ons). You need to purchase theme to download theme source and upload to your store.
Thank you.
Will the search option in future also be able to show page and blog results? Now it is only showing product result. Thanks
Hello,
Our theme is using Shopify search feature. This search tool can support for these search properties: https://image.prntscr.com/image/ajXgmN4qS72U0hmfclQdCA.png. If Shopify updates the search tool in the future, we will update it for our theme.
Thank you.
Hi! I’m longtime Ella user, but I’m super annoyed that even with Ella 5 there is no way to do a bilingual page without installing another plugin that eventually will charge money – just for showing a second language. I expect top be able to do the translations myself in the product editor – like on Etsy – why are translations in Shopify such a nightmare in 2022!?
Hi,
Could you please explain more detailed for this? Because Ella and our other themes are supporting multiple languages.
It supports up to 6 languages at the same time. However, to use this funtion, you need an app. Let us explain for this why you need an app:
Previously, our theme only supports 2 languages and you don’t need to use app but the way you set up and manage is difficult. Then Shopify has updated their system to support multi languages, we have to update this function for theme and shopify requires to use an app to use. You can use the free app we recommend in theme documentation.
Thanks for your quick reply – the fault is not really yours, but Shopify’s business model’s. As with many other very basic features (i.e. Ratings) on Shopify you need additional apps, that cost insane amount of money as soon as you have professional volumes. I was on Weglot for a year, but my revenues did not justify to pay the 19€/mo for the Weglot plan i had to use, because of number of words in my store. It is insanely expensive to sell on via Shopify! If I want to translate myself I have to go through a .csv export/import nightmare in the Shopify backend – this is what I call not acceptable for 2022.
I wish to have a theme that allows me to edit my product details in the translations in place, in the frontend, as a you would do it if, you asked a good UX designer.
Hi seegangberlin,
We understand your concern about this. At this time, we have no way to manage full language function by theme itself but we will keep in mind this and research for this in near future. Hope we can build this function for our customers.
Thank you!
I have submitted a ticket in your support. Almost 24 hours gone but haven’t receive any response. What’s the problem going on with your support?
Hi tryndi,
Thank you for your patience. Our support is not available in weekend. You have received an auto response. Our team will check and support ASAP on Monday. Thank you so much
Hi, my support ended yesterday, I have emailed you yesterday but received a auto reply, When I tried to submit a ticket today on your new support website, its saying my support expired. I just want to know how can I change my Menu from Hover to Click, so we have to click and show the categories not only with mouse cursor hover. Can you please tell me how can I do this? Thanks
Just letting you know I am using Ella theme
Hi leo-nz,
For the click on menu, our theme doesn’t have this option for available and we need a custom code. If you use this type, you also need to change menu structure, menu level 1 cannot click to go to page, click it will open sub menus. There is a Shop… in the sub menu to help you go to Menu Level 1. Email us at support@halothemes.com if you want to do this custom work or ask for the cost and how menu will change.
Hi, I will buy the theme but ai have a questio. To customize pages shall I buy any other apps or not?
Hi alirahabi,
You don’t need to buy any other apps to create page layout. Our theme supports sections on every page. You can use the available sentions of theme to create your pages. You only need app in case you want to have the blocks or sections which are not available in our theme.
How can I set up this product layout, especially the slick nav for mobile device.
Hello,
To get this layout, you can set up the default product layout here: http://prntscr.com/yqiAm8ABypMi and then, choose this option: http://prntscr.com/mQxY0XEYb-Tq
Thank you.
Thanks for you reply, we did that, but we want the the effect of the thumbnails nav like this on PC and mobile device
https://prnt.sc/Cq7a87HFZsyf https://prnt.sc/5wXqqjGMOeGahow can we do.
thank you
I have sent an email to you
can you reply that
Hi zkunzk,
Can you send us your ticket link? Please submit a ticket
Your support has been exipired and you need to renew your support.
Hi there,
I’m wondering if the line that appears below menu items on hover can stay visible when the menu item is active. Is there an option for this or a way to do it with css?
Thanks in advance.
Hello,
Could you please submit your ticket here: https://halosoft.ticksy.com/ so that our team can support you with this request?
Thank you.
I’m creating digital downloads website is this site compatible for digital downloads features?
Hello,
Could you please send us the demo link showing this feature so that we can check your request?
Thank you.
Hey Can you please help with guidance on how to add the icon from font awesome? (if you can share a screenshot of which code I need to add)
Hello,
Could you please submit your ticket here: https://halosoft.ticksy.com/ so that our team can support you with this request?
Thank you.
Please help here 1. how do I deactivate Sold out products from showing? 2nd, how can I show that the price is “from” when you have different Variants with different prices? It was on the other release but its deactivated
Hello,
First of all, we would like to send you a big thank you for choosing our product for your business.
To improve Customer Service experience, we are eager to introduce you that we have a New Channel for support called Ticksy: https://halosoft.ticksy.com/
Could you please submit a ticket here: https://halosoft.ticksy.com/
Thank you.
Hy
I added the product with product variant. And added some variant also. But when i browse the product it shows the product variant in the end of url like this
https://pacifictheweb.myshopify.com/collections/monitors/products/asus-pb287q-gaming-monitor-28-4k-uhd-3840-2160?variant=42491266269398How can i del this ?variant=42491266269398 from the url.
I checked the product variant on any other shopify store and found that there was product with variant but the product variant was not in the end of url.
You can check this also https://mahee.pk/collections/quilts/products/winter-white-quilt-300gsm-4Regards
Hello,
Our team replied to you, please help us to check it.
To improve Customer Service experience, we are eager to introduce you that we have a New Channel for support called Ticksy: https://halosoft.ticksy.com/
Could you please submit your next ticket here: https://halosoft.ticksy.com/?
Thank you.
How do I choose the demo11 theme?
Hello,
You can follow our instruction here to set up Homepage you want: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/settings_data
http://prntscr.com/26vfbbsThank you.
Hello, I am wondering if anybody has serious problems with speed of the store because of this theme? I am not sure what is the problem, but it looks like the Java script is the problem and I am wondering if there is anything we can do to change that?
Hello,
Could you please send your request to support@halothemes.com, our technical team is glad to support you.
When you send us the request, please give us the screenshot showing the situation you mentioned.
Thank you.
For the demo 11, I have imported this setting, but I can’t seems to find where to edit the “Shop by categories” area. It’s empty after imported
https://ibb.co/z2jBhYx https://ibb.co/N9bGd60and I couldn’t find where to edit this area appreciate some help here
Hello,
To edit this section, you need to create one menu in Navigation: http://prntscr.com/26tjvf0.
Then, you go to this section to add menu you have just created: http://prntscr.com/26tjztn
To add icons for this menu, please follow our instruction here:
Please Upload Icon image with the same name as the menu name (please use PNG image). You need to go to Settings—> Files, upload images here.
Naming convention: Lower cap and use a hyphen ”-” to replace white space if your color image name has the white space.
For example: with the menu name “Pellentes Habitanto” the image name will be pellentes-habitanto.png
Recommended size for icon image: 24×24px
Thank you.
Problem with Swatches
1. I would like to show the color swatch on product detail page only, not the product card. The current setting doesn’t allow to control this setting separately.
2. I would like to have the default product image shown on product card, the problem facing now is since I can’t control to only use swatch on product page, on product card the product image is always set to the image of the variant pre-selected (the first option)
Please help
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
Thank you.
You consider it a custom work that require $$$$, but I consider it a bug. I have purchased a numbers of shopify theme, almost all of them show the primary product image on the product card. Usually store owner choose a nice product cover image and set it up as the first image to attract customer. and for the product variant image, some time in order to make the spec clear it is a product with white background and some text to clarify the option. Your theme CAN NOT allow store owner to show primary product image on product card… it’s a bug, and for a high-selling volume theme like your… it’s a shame
Hello,
Our team replied to you, please help us to check it and keep contacting us via email thread you sent.
If you have any questions for us, please send your request to support@halothemes.com so that we can support you.
Thank you.
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