97 comments found.
i made a video for some css trouble im having using safari
thanks for your help
Hi there,
Thank you for contacting us.
For any query regarding the issue, please create a support ticket here: http://support.axilthemes.com/support/
Our support team will contact you soon.
Thank you
everybody using the last version of your template have this issue because your demo website have this issue actually and i dont want to renew support for a problem due by your side
hope you will offer a fix for that, open your demo website on safari browser and tell me if you see the issue also
Hi there,
Sorry for your inconvenience. we have acknowledged the safari issue. our developer is working on this safari issue, we will update the theme version as soon as possible. our developer will contact you as soon as possible.
Thank you
Hello,
keystroke Theme safari issues are now up to date, please update your theme now. Current theme version – V 1.2.0
https://www.loom.com/share/5c90cdab32a04e86a549b6c4db8ca6f7Thank you
Hello,
I just open the support ticket 8440, after import demo content got Error 404 not found.
Hello, please close that ticket the issue are solved.
Thank you for contacting us. Our support team will contact you soon.
Thank you
Hello! I’ve a problem with e-font-icon-svg. The sizes of icons are very biggest. Please help me to fix that. Before one month the size was be good. At this period I don’t modified my sizes.
Hi there,
Thank you for contacting us. Please create a support ticket here: http://support.axilthemes.com/support/login
Our support team will contact you soon.
Thank you
I can’t sending you ticket. Look on url the problem with icons: https://softproneo.com/project/vkusanaindonesia/
Hi there,
As your support has expired please buy the extended support then create a support ticket our support team will contact you soon.
Thank You Hasan
Hellow, i have some problem when i try to import a pre-made site.
The message set: An error occurred while fetching file from: https://demo.xxxx.mx/wp-content/plugins/keystroke-demo/demo/content.xml! Reason: http_request_failed – cURL error 60: SSL certificate problem: certificate has expired.
How can fix it ?i ready have a update ssl on mi site. thanks.
Please create a support ticket.
Can we add custom premium font? I am thinking of buying it, but am not sure if you support premium font uploading option (where we host font on website server using ‘Custom font’ plugin.
Hi there,
We have encountered a server-related issue and we’re working on resolving it.
Hopefully, this will be resolved very soon.
Thank you for your patience.
Thank you
Rafekul
Hi there,
Thank you for contacting us. Please create a support ticket here: http://support.axilthemes.com/support/login
Our support team will contact you soon.
Thank you
oops
Hi there,
Thank you for contacting us.
How can we help you?
Thank you
Rafekul
Hi,
Great Job with this Wordpress Theme !
i want to hire someone who can create text about web design services just need to filled some text area
do you have someone to refer to me
Hi Wibyo,
We’re happy that you like our product. You can take help from Envato Studio. https://studio.envato.com/
I wanted to buy this template, I sent a message asking some questions but got no response. This demonstrates that the support must not be very good.
Hi there,
Thank you for contacting us.
We have replied to your email. Please check your mail.
Thank you
Rafekul
I asked by email if it would be possible to use one page from the “Digital Agency” demo and another page from the “Startup” demo.. if when we upload a demo we can use multiple pages from other demos.
Hi there,
Thank you for telling us the details.
Yes, You can use any page. We have included all pages with each demo.
You can watch the vide for better understanding: https://youtu.be/l7teed52HXU
Thank you
Rafekul
hi, i got broken animation since update wordpress and theme and plugin
please check this video
https://www.loom.com/share/dd4283ebdd8846adbcf8bf8de0752836your demo on themeforest have the same error as me
Hi there,
Thank you for informing us.
We will look into the issues and update our theme as soon as possible.
Thank you
i see you fix that error on your demo can you fix on my side also
because i dont know when it will be the next release of update
Hi there,
Please create support ticket here: http://support.axilthemes.com/support/login
Our support team will contact with you soon.
Thank you
sorry but i dont want to renew support because of an error caused by updates
you had the same error on your demo website and you fix it
please simply tell me how to fix it
Hi there,
Please use this CSS into your customizer. To do please navigate to Appearance -> Customize section of your dashboard, scroll down to the bottom of the page and click Additional CSS.
.axil-blog .content .content-wrap:after { transform: none !important; }
Thank you
but that disabled animation and not fixed it, i want to have same as your demo if possible
Note: We have solved this problem from our demo by adding this code.
Please provide your site URL.
Thank you
Hi there,
Sorry for your inconvenience.
Use this code instead of the previous one.
.axil-blog .content .content-wrap:after { transform: none; }
Thank you
i have added this code and the problem reappear
i made a video with all the possible error i got with 2 browser Safari-Chrome
https://www.loom.com/share/c84ba033847a4802bfa46511e70ca34ftell me if you can help me
Hi there,
Which version of our theme are you using?
Thank you
1.1.5
Hi there,
You have used the latest version, Thank you for letting us.
We are getting the issue with the Safari, we will solve the issues and updated our theme as soon as possible
Thank you
Hello This is pre buying question.
How fast of your theme? Google core web vital, Google page speed or GTMetrix. I do not see these information.
Thanks
Hi there,
Thank you for contacting us.
At the moment, our theme speed performance is 85% on gtmetrix. Please see the screenshot for better view: https://prnt.sc/26h2jk0
We are currently working on improvement in our theme page speed. We will update our theme as soon as possible.
Thank you
After installing the theme, Import demo data is not working. It’s showing: An error occurred while fetching file from: https://www.omnisoftlab.com/wp-content/plugins/keystroke-demo/demo/content.xml! Reason: http_request_failed – cURL error 60: SSL: no alternative certificate subject name matches target host name ‘www.omnisoftlab.com’. How can i solve it ?
Hi there,
Thank you for contacting us and sorry for your inconvenience. Please create support ticket here: http://support.axilthemes.com/support/login
Our support team will contact with you soon.
Thank you
Hi
I am unable to edit the contact form section which has Get a Free Keystroke Quote on all pages why is that not getting edited under elementor?
Hi there,
Thank you for contacting us. For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login
Our support team will contact with you soon.
Thank you
I have mentioned in the previous message that the support has expired its not allowing me to proceed.
Can you help me with this?
Hi there,
If your support expires, you can extend your support by the following steps:
On September 1st, 2015, Envato changed their terms and conditions for item support and introduced paid item support for Themeforest and CodeCanyon. When you purchase a theme, you will be granted an inclusive 6 months of hands on support for that item. When this expires you can choose to extend your item support for a further 6/12 months at a fee. Please continue reading below to learn more about item support, or read Envato’s ‘What Is Item Support? https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support ’ article. How To Renew or Extend Support
You are eligible to renew or extend your support subscription if you have less than 6 months of support remaining and the author is still supporting the item. The cost of purchasing support can vary according to the different periods of your subscription. For example, extending your support subscription while it’s still active costs less than renewing it when it has expired. To learn more about this, please read Envato’s ‘Extending and Renewing Item Support’ article found here. https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Step 1 – Login to your ThemeForest account and go to the Downloads tab.
Step 2 – Locate your theme purchase. On there, you’ll see how many months of support you have remaining, and beside it there’s an ‘Renew Now’ link.
Step 3 – Click the ‘Renew Now’ link, and it will redirect you to the your Theme’s item page.
Step 4 – On the right hand side, click the ‘Renew Support’ button.
Step 5 – Once you click the ‘Renew Support’ button, you’ll be redirected to the checkout page. Confirm your payment details and follow the on screen prompts to finish purchasing the extension.
Then please create support ticket here http://support.axilthemes.com/support/login
Our support team will contact with you soon.
Thank you Axilthemes Team
hello
import failed?why?
An error occurred while fetching file from: https://www.opsiyonajans.com/wp-content/plugins/keystroke-demo/demo/customizer.dat! Reason: 403 – Forbidden.
Hi there,
Thank you for contacting us. For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login
Our support team will contact with you soon.
Thank you
my support period has expired
Hi there,
If your support expires, you can extend your support by the following steps:
On September 1st, 2015, Envato changed their terms and conditions for item support and introduced paid item support for Themeforest and CodeCanyon. When you purchase a theme, you will be granted an inclusive 6 months of hands on support for that item. When this expires you can choose to extend your item support for a further 6/12 months at a fee. Please continue reading below to learn more about item support, or read Envato’s ‘What Is Item Support? https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support ’ article.
How To Renew or Extend Support
You are eligible to renew or extend your support subscription if you have less than 6 months of support remaining and the author is still supporting the item. The cost of purchasing support can vary according to the different periods of your subscription. For example, extending your support subscription while it’s still active costs less than renewing it when it has expired. To learn more about this, please read Envato’s ‘Extending and Renewing Item Support’ article found here. https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Step 1 – Login to your ThemeForest account and go to the Downloads tab.
Step 2 – Locate your theme purchase. On there, you’ll see how many months of support you have remaining, and beside it there’s an ‘Renew Now’ link.
Step 3 – Click the ‘Renew Now’ link, and it will redirect you to the your Theme’s item page.
Step 4 – On the right hand side, click the ‘Renew Support’ button.
Step 5 – Once you click the ‘Renew Support’ button, you’ll be redirected to the checkout page. Confirm your payment details and follow the on screen prompts to finish purchasing the extension.
Then please create support ticket here http://support.axilthemes.com/support/login
Our support team will contact with you soon.
Thank you Axilthemes Team
Hello Rafekul,
animation is not working into chrome and mozilla. all circle animation converted into blocks(square).... but in safari it’s work properly…
Hi there,
Thank you for contacting us. For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login Our support team will contact with you soon.
Thank you
How I can edit Heading and Sub-Heading from pages “Services, Case Study, Contact or About Us”??
I’ve asked this question in your support system but still no answer for 5 hours. It’s an urgent problem and 5 hours is too long.
Hi there, Thank you for your comment,
- We have replied to your ticket. Please check your ticket.
Please understand that our average response time is around 24 hours.
Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Thank you
Rafekul
I want to purchase this theme but i want to making sure I will not face this problem
img : https://im.ge/i/hVvDM https://im.ge/i/hVHehI tried to modify the template from inspect element, will I face the same problem with RTL , or the error has fixed alredy?
Hi there,
Thank you for contacting us.
We have solved this issue already for RTL version. Please see the screenshot for better understanding: https://prnt.sc/1lion5a
Thank you Rafekul
hi there,
if this theme has been updated, then why is it still only compatible with wordpress 5.4.X
Hi Kndam, Thank you for your comment. We have added the latest version. Please check now.
Thank you
Is it an active listing? No update since last 6 months.
Hi Amlan, Thank you for contacting us. Yes, We are currently working on updating this theme. We will update our theme as soon as possible.
Thank you Rafekul
Any estimate when you will release the next update?
Hi there,
Right now we are working on the RTL version. We will update with the RTL version as soon as possible. We can’t promise you a release date now.
Thank you
Does the current release compatible with WP 5.8?
Yes, This theme is compatible with WP 5.8
Thank you
I have few more doubts.
1) Does this theme has white-label feature?
2) Does it support mega-menu?
3) Is there any premium bundled plugins?
4) Does this theme has auto-update feature? Or, we must upload the updated theme manually in case of new updates?
5) Does this theme require layer silder or Slider revolution plugin?
1) We are working a dedicated team for this theme. 2) No 3) Yes, ACF PRO 4) Yes, You can auto update by the envato market plugin 5) No
Thank you
1) I asked something & you replied something
Sorry for misunderstanding
1) Does this theme has white-label feature? Ans: No
Hi,
I already have purchased “Cynic – Digital Agency HTML Template” few years back. But it never came to my use till date. So can I get a exchange with this “Keystroke – Creative Agency WordPress Theme”?
Hi amlan,
Thank you for contacting us. You purchased Cynic HTML and asking a keystroke wp theme that is not relevant to ThemeForest rules. If you like the Keystroke theme you need to purchase it.
Thank you
I’d like to purchase the “Keystroke” theme. But can I get a refund for the Cynic HTML template?
Hi there, As our support policy, We do not provide refund for mistaken purchase if it’s already downloaded. Please read the Envato refund policy: https://themeforest.net/page/customer_refund_policy
Thank you
But in the comments section of Cynic template, your colleague said that I will get a refund. See this: https://prnt.sc/1eq6x8n
Hi Amlan,
Ok. Please follow the steps below to exchange the HTML template with WordPress theme.
1) Purchase Keystroke WordPress.
2) Send us a refund request from this link for the HTML version with your WordPress version purchase code: https://themeforest.net/refund_requests/new
Thank you
Rafekul
