4041 comments found.
hello! I created the header with penci blocks and I added the datetime at the top level.I setup the language of the site in Italian, but the date is still in English. How can I translate it? thanks
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hi, I have a pre-purchase question: Can I install the theme in a sub-domain (domain.com/sub-domain) to build a website and move it to the main domain (domain.com) when it’s done. The reason I ask this question is because I have a live static html in the main domain, and I need to build and finish the wordpress site before moving it to the main domain (domain.com)
Hi,
Thank you for being interested in our theme.
Yes, you can do that. You can install & activate the theme on the sub-domain normally. When you have done, let’s revoke the license of the sub-domain via Dashboard > Soledad > Theme License, then you can activate the theme on the main site.
Best Regards,
PenciDesign
I just got your reply in my email. I’m going to purchase the theme now. Thank you
Thanks…
Hi. I built my website on Soledad a couple of years ago. Problem is that I edited a bunch of core files without using the child theme which now makes it impossible for me to update the theme without breaking the site. I was wondering is it possible to install fresh Soledad on the subdomain without buying a new licence and do it properly from scratch? I would then make the switch and continue using just one licence as it is proper. thanks
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Why don’t any of my images or settings import from the demo content? The only difference I see are the posts/tags being created. I do not want to purchase another round of “support” because I never use it.. i just want this theme to import properly, like it should. Thank you 
The demo pages should look exactly like the demos… why am I only getting posts/pages/tags along with a few images? No featured images load… no custom designs on sidebar headers etc.
Hi,
We didn’t see any problem like that with our theme, so it seems that’s something wrong with your end. So, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hey, I’ve found a bug with Penci AJAX Products Tabs created with Cyrillic title and I’ve tried to open a support case, but your site is not working. Please check your mailbox for my message. Thanks.
Hi,
We’ve replied to your email, please check it.
Best Regards,
PenciDesign
Hello! I want to overwrite content-single.php. I moved on child theme but any modification not working.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Do I have to purchase plugins to use this theme?
Hi,
Thank you for being interested in our theme.
No – you don’t need to pay for any extra cost to use this theme. Everything has been included inside the theme.
Best Regards,
PenciDesign
I’m trying to use my license to activate the theme but it loads forefever without activating the theme, pls help
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
How can I get category “banners” like in the sidebar of the food blog https://soledad.pencidesign.net/soledad-food/?demo=classic&sidebar=right (desserts, vegeterians)
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
I’ve already left a review for this theme but I just wanted to comment here in case you were thinking about buying it. I have years of experience dealing with developers and themes and these people are just incredible. No snotty replies telling you to figure it out yourself or to hire a developer, no long waits for the help to get back to you and nothing but amazing help and advice exactly when you need it. I’ve honestly never come across a theme with such wonderful people behind it – in fact I’ve bought multiple copies of this now as it’s just so versatile, you can do pretty much anything with it. I don’t bother to write reviews much but WOW – some people just really deserve the extra recognition! Buy it, you won’t regret it!
Hi,
Thank you so much for loving our theme and your great words We’re really happy when hear it from a great customer like you. We’re still improve our theme day by day to make it more perfect.
Cheers,
PenciDesign
Is it possible to edit all the category sidebars?
Hi,
We’ve replied your email, please check it.
And since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hi,
Thank you for purchasing our theme.
It’s a button from the header builder, you can change or remove it by edit the header builder via Dashboard > Header Builder. Check more about this here.
Also, since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Does this teme provide local stored google fonts because we have to comply with strict new law in Germany we are not allowed to load google fonts from google server anymore only from local server. thanks for your answer.
Hi,
Yes, the theme already provides this feature. You can load the font from the local hosting via Customize > General > GDPR Policy.
And since you’ve purchased the theme, so if you have questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
awesome thank you for fast reply!
the videos are very heavy, we are using one of your templates, I want to delete the name of the site, but we have uploaded a video, but the video is very heavy, it opens when new users enter, it doesn’t open the video for the first time, it waits for a long time, how to solve this problem.apart from that, we also couldn’t set the mail settings! after sending an e-mail in the contact section, it says it is successful, but the e-mail does not arrive! we are waiting for your help for these two problems.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
please can someone replay on my ticket
Hi,
Thank you for purchasing our theme.
I see you just created a new ticket 24 minutes ago, so please wait for our support team to check it and reply to you.
We’re in a different time zone & based on your questions needs much time to check or not, so the ticket can be delayed a bit. But, normally, it will be answered within a few hours. No worries about this if you created a ticket.
Best Regards,
PenciDesign
This always used to work on the staging site (staging.domain.com) but now it says purchased licence already being used. Who has time to change the code between the two sites whenever doing staging – plus if you change the code, it doesn’t do the push from the staging server. Sadly this is a deal breaker on continuing to use Soledad on my site after 4 years.
Hi,
If you want to use the theme on the staging site, please create a new ticket on our support forum or send us an email via our contact form and we will help you to activate the theme on the staging site by using the testing license.
Best Regards,
PenciDesign
Hi. I am stuck with the screen asking me to verify my purchase code. I put my purchase code in and it says it is already being used for another site. It’s my purchase code and it’s the same login and site I’ve been using it on for over a month. I do not know what to do because it has totally blocked me from working on my site even after I type in the purchase code 
there has to be a solution to this because if I am going to use this theme for other sites I have to be able to trust that it will work and not block things like this in the future or I may have to get a refund and find a theme that will not block it’s users like this :*( thank you.
Hi,
This message will be appears if the system can’t detect your purchase code. Everything you need to do is update your purchase code again and everything will back to normal. If you can’t get it solve, we will be happy to help you. We’ve replied to your email, please check it and discuss more about this issue there.
Best Regards,
PenciDesign
I want to use this theme for multiple sites, how can buy more licenses for it and how cost it?
Hi,
Thank you for purchasing our theme and loving it.
Please contact us via our contact form and we can discuss more about this.
Best Regards,
PenciDesign
Hi some how our theme has become unregistered from the original domain and retested to another domain that doe not have Wordpress on it let alone a word press theme, how can I get the registration pointed back to the original correct url?
Hi,
We’ve replied to your email, please check it.
Best Regards,
PenciDesign
Thanks for fixing this for us, much appreciated.
Hey! I’m getting an unusual error when logging into the WordPress admin area under your theme. Here is the text on the screen:
Oops, We can’t detect your purchases. Please update your purchase code to continue. You can put your purchase code to the field below to activate the theme. Check this guide to know how to get your purchase code. After activating the theme, you can revoke the license for this website if you want.
YOUR PURCHASE CODE ACTIVATE THEME Find Your Purchase Code To deliver you a better customer support service, access to features and to prevent piracy when the theme is activated the following data is sent to our servers:
The Envato username The Envato purchase code for the item The website URL you\’ve activated the theme The server IP address that has the theme installed The data is stored in a server located in US, and we do not share any of this information with third-party partners.
Tell me, do we just need to enter the key? Or are scammers trying to deceive us in this way?
As far as I remember, our theme is activated. And I don’t understand why I need to enter the code again. So I decided to clarify. help me please
Hi,
This message appears when the system can’t be detect your purchase code, you just need update again the purchase code and everything will back to normal. If you can’t do that, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
