619 comments found.
Hey there, do you ever plan to answer to my support ticket? After an update many things on the website broke down. Number counter, typer in header and etc… This was a week ago. HELP
Hello! All the tickets are answered in a timely manner. What is your ticket ID?
Hello! am trying to download demo data but it taking a very long-time. what can i do to increase the download speed?
Submitted a request and haven’t gotten any response help yet.
What is your support ticket ID?
Hello, can i use all the elements and images if i bought the theme?
Hello! Yes, you can use all elements. But please note that the real people images must be replaced with your own ones.
Hello, When I try to update the theme I get this: “An error occurred while updating Ewebot: Update package not available.”
Hi, please send me homepages elementor templates of the following pages: 04, 12. My email: cointacted@gmail.com Waiting, thank you!
Hi, I got additional 6 months support but it doesn’t show in my GT3themes account. It says expired. Thanks!
Hello, Ive bought the theme & I need a help with the eweshop page. I want to have a “call now” button which allows a customer to call directly instead of “add to cart” service. Can you please help me with that?
Elementor is not working, its keeps loading when we try to edit a page.
the support has explired i can’t submit a ticket on the support
Then you have to renew the support package
Hi! I’m about to purchase this theme but a few questions;
What GT account am I seeing in the comment? Is this GT account necessary for the theme to work? How do I create one?
Does this theme require any third-party app/script for full functionality?
Hi there! It’s created automatically when you activate the purchase code. Right there you can manage all your purchase codes and get dedicated assistance.
Thank you!
You are welcome
Hello,
I already have a license and “Purchase Code” but i was using before in website, and now I changed the domin name so I need to use the same Purchase Code but I can’t.
Please note: I only use the theme for one test personal website.
Hi GT3Themes,
It would be great if you could upload the latest version (2.6.6) to Themeforest. For some reason theme auto-update doesn’t work (file can’t be found).
Thanks!
Hello! This version will be available on Themeforest later today
Great! Thanks for your quick reply.
Latest version isn’t available on Themeforest. Could you upload it? Would be awesome!
Can you please check it again?
It’s available, awesome! Thanks.
Glad to hear it
Hey there, where do i remove this gradient background https://imgur.com/a/y8dnKYY
I sent you a ticket before regarding my case studies element that I’m lost after I migrated my website content to another hosting plan. the problem appeared on my website again. I hope you reply to my email on the previous ticket.
Hello! What is that ticket ID?
(39075)
Our team will get back to you asap.
Hi GT3Themes,
It would be great if you could upload the latest version (2.6.5) to Themeforest. For some reason theme auto-update doesn’t work (file can’t be found).
Thanks!
Hello! The latest 2.6.5 version is available on Themeforest.
Awesome! Thanks for your quick reply.
Thank you!
Is this the way your support system works?
It has been 22 days since I created a ticket about the menu problem and I haven’t received a reply. This seems like poor customer service.
Hello! What is your support ticket ID?
38858
I purchased a theme, but when I enter my license code, I get the error “Please log into your GT3 Account and detach the purchase code”. What should I do.
I sent you to solve my problem, and you still have not answered my ticket. so I will add my case here, and I need to answer me here:
The problem is:
https://livewp.site/wp/md/ewebot/home-06/
on my server here:
https://vision22adv.net/test
Now, if you see on your previous demo 6, you will note that the section named
“Our Case Studies” do not load the content just empty area, see my screen:
https://paste.pics/G1UNO
so I hope helping me to solve this big issue.
Hello! The support is provided via a ticket system only. You won’t get assistance via this comment form. All your tickets were answered yesterday. Please keep the communication via email.
I created the ticket, see your end, still now and a week ago, I haven’t see any response from your support.
Please check your email, spam or bulk folders. Here is one ticket screenshot https://tppr.me/MbuhW and other https://tppr.me/ch8a4 Both tickets were sent from different emails. We do our job well. Thanks
Both of emails has nothing, I check many times and the only message I received was that one that you asked me to send access credentials to my website admin. and after I sent it to you, I don’t receive any new email.
We use zendesk #1 support service, it works 100% and we have no issues with other customers.
Try to reply to the existing response that you got from our support team.
I sent a PM to YOU.
The PMs are not monitored at the moment. You have to use the ticket system. We’ve already explained it to you.
I mentioned in PM that the first email not work, and I asked to reply to me on the second email.
Are you referring to the gmail one?
Yes, correct
Done
I don’t find any message on this email!
Please check your spam or bulk folders. Our other customers do not experience any issues with the correspondence. We also made a test ticket submission, everything works properly, getting emails.
I bought the theme today, how do i import the demo and how do i activate the theme using the license code.
I just updated the theme from Ewebot 2.3.2 to the latest version 2.6.4. After that the theme dashboard doesn’t appear anymore in the menu. Can you guys help me? Thanks in advance!
Im still suffering . The theme code is not good. They wast my time.
Hello! We are sorry, but you still haven’t resolved the issue with your hosting company. Our theme has nothing to do with your server configuration. We provided all the necessary information via a ticket system.
