165 comments found.
Hi, check tour demo page, this error dsiplay: SyntaxError: Unexpected token < in JSON at position 0
Hello there,
Thank you for purchasing our theme and for reaching us. We’ve corrected the issue in our demo. Thank you for bringing this to our notice.
Kindest Regards, Ibrahim
can we use this theme for sell stationary items? Thanks
Hello there,
Thank you for your interest in our theme. The theme is a WooCommerce theme and supports all features of WooCommerce. Yes, you can use this theme for any type of product that is supported by WooCommerce.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Thank you
Good day. I am getting an error message to say that the theme installation failed. The message said, “The package could not be installed. The theme is missing the style.css stylesheet.”
Hello there,
Thank you for purchasing our theme and for reaching us. This is a common issue. CSS stylesheet missing error happens when you are trying to upload the theme package instead of the theme file (named bookworm.zip). You need to unzip the theme package and you will find the theme zip file inside theme-files folder. You can read about it more here : https://help.market.envato.com/hc/en-us/articles/202821510
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi, I’d like to ask about the loading speed of your custom Gutenberg blocks. There seems to be a big difference between loading time of default WordPress and Bookworm custom blocks. I tried to deactivate/activate all plugins and switch to default theme and back, but that didn’t help. I tried all possible settings combination in WP Rocket, but without any success to speed up loading speed. Please, check this testing url with my notes which block is which one.
https://nakladatelstvi.audiolibrix.cz/test-support-speed/Please let me know what is causing this loading delay and how can we improve it. Thank you
Hello there,
Thank you for purchasing our theme and for reaching us. Please email our support with your WP admin details. I’ll have our tech support look into the issue for you.
Kindest Regards, Ibrahim
Sorry Ibrahim, you’re correct, it was wrong account…Here’s my message again:
Hi, If I’m correct, to be able to use your special author page I have to use the product attribute ‘book-author’. Only with an attribute with this name it is possible to assign the static content for authors. Obviously the ‘book-author’ appears in the URL and in the breadcrumbs. We need that slug to be just ‘autor’ (our website is in Czech language).
When I created an attribute ‘autor’, there’s no option to assign static content. Please can you help me with this issue? Thank you
Hello there,
Thank you for purchasing our theme and for reaching us. Apologies for the inconvenience caused. To answer your question:
1. The Book Author is a product attribute. Our theme uses MAS WooCommerce Brands to manage this book author attribute. Please navigate to WooCommerce > Settings > Products > Brands and then assign the newly created ‘autor’ attribute as the Brand Attribute.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Perfect, it works. Thank you Ibrahim.
It’ll be helpful for your customers to have this info in your documentation: https://docs.madrasthemes.com/bookworm/topics/author-page/single-author/Thank you. We’ll add this information to our documentation.
Hi, If I’m correct, to be able to use your special author page I have to use the product attribute ‘book-author’. Only with an attribute with this name it is possible to assign the static content for authors. Obviously the ‘book-author’ appears in the URL and in the breadcrumbs. We need that slug to be just ‘autor’ (our website is in Czech language).
When I created an attribute ‘autor’, there’s no option to assign static content. Please can you help me with this issue? Thank you
Hello there,
Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
Thanks, Ibrahim
just bought the theme, trying to connect it with an amazon plugin to import products… do you have a plugin you recommend for this?
Hello there,
Thank you for purchasing our theme and for reaching us. Most amazon affiliate plugins work independent of the theme as they only import the products from amazon. The most popular plugin is WooZone and it should work with our theme without any additional compatibility requirement.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Hello, So this is a very very nice theme. Beautiful! The only issue I find that is also very important is that the payment gateway fields show all messed up on the check out page. Even the woocommerce payments gateway doesn’t show well. Is there a way to fix this? Am I missing somehting? Has anyone else had this issue?
Hello there,
Thank you for purchasing our theme and for reaching us. I am not sure what the issue is. Please email our support with your WP admin details and website URL. I’ll have our tech support look into it.
Kindest Regards, Ibrahim
Hello Dear Developers, I hope you guys are doing well & healthy! I have only one issue with this theme. When I list more then few Free & Paid books in a single row on Home or Shop Pages or any other places, It’s showing Cart Icon instead of Download Text button for both Free & Paid Books. For example, You can see the screenshot here, These both books are Free, but for the one side books on Feature Books showing Cart icon and for the other section, It’s showing Downloads buttons: . So I need the download button for free eBooks anywhere on the sites if there any amounts books are on the row. Similarly on the mobile Preview, it’s showing every where the Cart Icon only on the books if there are fee or paid.
To be more clear, I need force Download Button free eBooks on Mobile and Desktop Devices in any case. You can see the mobile screenshot here:
.
on very last screenshot, I Showed and highlighted they way of showing eBooks on my site, which I want.
Hello there,
Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
Thanks, Ibrahim
Very disappointed by your replay, I was previously discussed this with your support team by email, Not only this theme, but 3 other themes was purchased by our developer, I am a client, But as the Situation has changed dramatically in Afghanistan, Our developer run away from Afghanistan by Smugly Ways to Turkey, He was running for his life, Unfortunately We don’t know he’s alive or dead, cause their family has not be able to contact him tile now. But you should keep in mind, You have paid me for this theme indirectly. Now if you need me to Purchased this them again for this simple issue, which I believe it’s matter of few buttons, Then I am sorry that we don’t have active bank system and credit cards system yet, It takes time. and My theme is absolutely outdate as well. #Note: This theme was uploaded to my site by him, I am still using that.
I have read and followed all the comments and the documentation. Still cannot fix the single author demo data with the original one.
Hello there,
Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
Thanks, Ibrahim
I think there are some problems with the theme because product carrousel doesn’t work. It says “This block has find an error and it can’t be previewed” (more or less, because I have the theme in another language). What can I do?
Hello there,
Thank you for considering our theme and for reaching us. The Block error is a security mechanism by WordPress to prevent unsafe code from being injected through blocks. Please clarify if you had made any changes manually instead of through the block settings. You can also use the “Resolve” button to see what is causing the error. You can share the screenshot to our support and we’ll help you with this issue.
Kindest Regards, Ibrahim
Hi! No, I didn’t change anything manually. Even if I add the Banner with carousel to the main page from zero, I get this error. And I can’t click “resolve” because it isn’t that option. Can I send you the screenshot to an email? Thanks
I uploaded the image: https://postimg.cc/KK0stwkj
Please email our support from here : https://themeforest.net/item/bookworm-bookstore-bookshop-woocommerce-theme/28407971/support with screenshots of your issue. We’ll help resolve.
I did it, and I’m still waiting for any answer. I hoped that with new updates this will be correct, but I have the same error as in the image I updated 5 months ago. I had this problem for more than 1 year and I need to solve this because I can’t change my main page. Thank you
Hello there,
Thank you forgetting back.
We have answered to your ticket. Please check and let us know if you have any other questions or need further help.
Hope this answers your question. Let us know if you have any other questions.
Thanks, N
Links not working in the copyright section.
Hello there,
Thank you for reaching us. Please clarify your issue with a screenshot.
Kindest Regards, Ibrahim
Hello there,
The screenshot is not from our demo. Can you please state if you are posting screenshots from your own website? In that case, may I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
Thanks, Ibrahim
do it support rtl?
Hello there,
Thank you for considering our theme and for reaching us. Bookworm is RTL compatible.
I recommend that you try out our theme before purchase. Please email our support from the Support tab and we’ll setup a trial for you to test our theme’s features before purchase.
Kindest Regards, Ibrahim
I am using this theme with an existing catalog that already has thousands of products. One of the things that attracted me to the theme was the home page flexibility.
The home page product carousel blocks are NOT populating for anything but the default option, which is useless to me.
When I select, for example, Product Type-Categories and then select, for example, Romance, the block comes up empty. This happens on the edit screen, preview, and live page. It also happens with Product Type-Tags, -Attributes, etc. Only the default option actually populates the block.
Although I shouldn’t have to, I might be able to work around it if I could figure out how the Default option is populating. But it is only displaying the same six titles for each block, and they’re ones I don’t want on my home page. These titles have nothing special going on (they aren’t Featured, don’t have a particular attribute, etc.) and so there’s no way for me to go in there, remove whatever is causing the six titles I DON’T want to populate, and assign that function to six titles I WOULD want. Do I need to recreate all of my categories, tags, attributes, etc. for these blocks to work properly?
Please help. Your documentation has no troubleshooting info for the product carousel block and we can’t launch until this issue is resolved.
Hello there,
Thank you for purchasing our theme and for reaching us. We are here to help you launch your website successfully using our theme. All product blocks are customisable. I am not sure why you’d be facing difficulties with this. Please email our support with the WP admin details of your staging site and we’ll look into the issue.
Please include the details as well in the support as it would be handled by our tech staff.
Kindest Regards, Ibrahim
I understand they’re customizable, but they are not populating as they should. I have emailed your support team and look forward to hearing from them.
I also don’t see any information in your documentation on how to change the links for the colored pre-populated category blocks. The ones going to product-category/a through product-category/e, etc. I want to replace these with my site’s links but the block editor does not have a place to do this and the documentation does not give any information. And the HTML editor gives an error message and freezes the Home page editor every time I try to edit it that way.
Your theme is lovely but so far I am incredibly disappointed in the back end.
Hello again,
I am sincerely sorry about your disappointment. The theme uses WordPress’s core Gutenberg Blocks and it does not have separate features on its own. It simply wraps additional controls over existing core blocks. I’ll check with the support and see if there are any issues in the blocks that requires resolving and updation. We’ll try our best to resolve this for you as quickly as we can.
Thank you for your patience with us.
Kindest Regards, Ibrahim
...yeah, I get that. But offering an option to populate a field from a tag or a category yet having that option give zero output is a theme issue, not a Gutenberg one. Why even offer the option if it isn’t functional? And the choice to have such extremely limited documentation is 100% on your team as the devs so again, not a Gutenberg issue. Although limited documentation does make sense if the back end doesn’t work properly.
I have double checked to ensure all of my related plugins are up-to-date (they are) and I have confirmed with my hosting company that it is not an issue related to server resources (which can sometimes make Gutenberg a little wonky). I have gone through all of your available documentation and while very pretty, it is extremely limited on actual content. I will wait a short time to hear about any updates but if this can’t be fixed then I will want to find out how to get a refund.
If the actual content in the home pages’ blocks can’t edited and we can only make minor cosmetic changes to the font or background color or whatever, then this theme is a complete waste of $$ and time.
You can request a refund from here: https://themeforest.net/refund_requests/new
Please note that the refunds are handled by a separate team and approvals are subject to Envato’s refund policy: https://themeforest.net/page/customer_refund_policy#resolving-disputes
Thank you very much for providing this link. It was very helpful.
Hello, does your theme work with it? WPBakery
Hello there,
Thank you for your interest in our theme. Bookworm is built using Gutenberg Blocks and not using WP Bakery Page Builder elements. You may use WP Bakery Page Builder with the theme but you’ll have to create Bookworm elements separately should your require it.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Hello. I have tried several ways to get the theme to look the same as the image you have in TF, indicating that the theme is optimized for mobile phones and I cannot achieve it. You can create precise instructions to be able to have the header with the cart and the main menu (not the categories) in the mobile version or make an urgent update and add the cart and the main menu in the mobile view.
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please clarify which image you are referring to? Additionally please do clarify your requirement with a screenshot.
Kindest Regards, Ibrahim
Hello there,
Thank you. I understood your issue. Please allow us little time to include this in an update and release.
Kindest Regards, Ibrahim
Hi team, This is a great theme. I install and use it to develop, but I got the issue related to loading homepage. Seem likes It take too much time to load (because of ajax loading) , It took around 9-10seconds to load. I already checked on your demo, and still got this issue.
How can we fix it or speed it up??? Thanks team
Hello there,
Thank you for purchasing our theme and for reaching us. Our demo does not have a cache plugin enabled because we are making updates to our demos.
The AJAX loading actually increases the perception of fast loading website.
A theme plays a very small role. It only styles the output generated by WooCommerce. It does not make any DB calls. All data and content are fetched by WooCommerce itself.
Here are our general suggestions to speed up your website :
1. Use PHP 7+ instead of PHP 5.x. This would increase the speed by at least 20%.
2. Use caching plugins like WP Rocket or W3T Cache to cache your server output.
3. Use a CDN like cloudflare to cache your static resources like JS, CSS and deliver those files faster.
4. Optimize all your images before upload. Images make up for more than 50% of your website’s size.
5. Consider using a dedicated hosting instead of shared hosting. We recommend Digital Ocean for unmanaged hosting and WPEngine for managed hosting.
Having said that Google PageSpeed or GTMetrix is not a measure of speed but a measure of factors that could affect speed. A website can have a low rating and be very fast. Here is an explanation about it in detail: https://wp-rocket.me/blog/the-truth-about-google-pagespeed-insights/ and this: https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Here is the correct way to measure speed: https://wp-rocket.me/blog/correctly-measure-websites-page-load-time/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello! Looks like a really nice theme. Well done. Does it support multivendor functionality?
Hello there,
Thank you for your interest in our theme. The theme is a WooCommerce theme and supports all features of WooCommerce. You may use multivendor plugins like Dokan to achieve multivendor, however the theme does not have Dokan specific codes and it may require minor additional compatible code.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Hi about the update:
bookworm/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is outdated. The core version is 6.1.0,
Hello there,
Thank you for reaching us. We’ve released v1.0.9 which is compatible with WooCommerce 6.x. Please update the theme to resolve the issue.
You can update the theme can be updated in 3 ways:
1. Automatically: You can use the Envato Market plugin to update the Theme automatically. Instructions here: https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/
2. Semi-Automatically: Sometimes, (1) does not work. You should download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. WP will backup the old Theme and install the new one.
3. Manually: You should download the latest installable WP theme from your ThemeForest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.
Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. Also, we strongly advise that you backup your website and database before updating. It allows you to roll back the update if anything goes wrong after update.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
how can I see user logged in dashboard/account page?
Hello there,
Thank you for your interest in our theme. The theme uses WooCommerce’’s dashboard for account pages. You can checkout the pages by simply registering a user account and viewing the dashboard.
I recommend that you try out our theme before purchase. Please email our support from the Support tab and we’ll setup a trial for you to test our theme’s features before purchase.
Thanks, Ibrahim
