108 comments found.
Greetings, your design is very nice. But a “Services” section is needed where you can choose the services I offer in a detailed way. Also with prices and everything to offer them. Thank you.
Hi there,
You can add any info to the sections via editor where you can describe your services with prices and links.
Thanks.
hello, i created a ticket and Im waiting for an answer, the demo xml files seems to be missing on the server making the demo installation impossible for me. where can I get the files?
Hi there,
We’ve just replied to your ticket, it looks like there is a problem on your end.
Thanks.
The issue is the missing xml demo files on your server. I provided the logging info, can you fix it or just send them the the demo files to me? Thanks
Hi there,
I’ve just reviewed the ticket and it seems there was a problem with 3rd party plugins on your side. Please communicate in the ticket if you have further difficulties so our technical team can assist.
Thanks.
Hi there,
Raised a ticket 5 days ago and not heard anything back…
Hi there,
Sorry for the delay, Certy support developer was on a short vocation and just get back – we already responded to your ticket.
Thanks.
Hi Replied 2 days ago and not seen any activity, you may want to look at increasing support staffing.
Hi there,
Our support is provided only during working days, Certy support will get back to you soon.
Thanks.
Thank you. All sorted now
You’re welcome!
Hello,
I have just bought the theme, but the social icons are not available in the main card widget.
Could you help me, please?
Hi there. Please refer to our theme documentation. You should add icons via customizer first https://documentation.px-lab.com/certy/customizer/#Social and then enable “Show Social Icons” option in widget settings. If you have any other questions – please contact our support https://pxlab.ticksy.com/
Hi, a few days ago I created a support ticket but I have not received any answers yet. I have imported the demo content but there are several issues in displaying the pages, fonts, etc…. Can you please assist me with this?
Hi there,
Our technical team is already reviewed and replied you in the ticket. And sorry for delay, the Certy team was on short vacation recently.
Thanks.
Hello – How can I change the icons on the Vertical Navigation Menu? Thank you.
Hello, great great theme. I’m advicing for it! Is there a way to have a post page with a fixed text cap?
Hi, we’re glad you enjoy using our theme. What exactly did you mean under fixed text cap in posts? Are you talking about fixed post title? When you can scroll the post content and keep the title visible?
I’m using the theme to do a medical ambulatory website rather than CV. On the main home page I’m using Editor and list sections to show fixed/pinned content like opening hours and welcome + how to do X via buttons. I would like to have the latest 5 post to show above/under this elements…. a mix between standard and blog page template. In a future update it would be great to have this post element droppable through a specific section or shortcode!
We will pass your request to our design and development team, but I can’t promise that we will add this option, as this is a single request. Most of our customers use the theme for intended purpose – as CV, and we are not sure that this option would be handy for them. But we’ll see what can be done here.
Hello. I bought Certy this morning and i cannot work on it. I opened a ticket but still no answer. I guess it’s a problem with ACF Pro that needs a licence key in order to update. Can you solve this problem, please?
Hi. it’s not working and i need to keep working. I’ll use anythore theme. I’m not using yours. I really hope you can do a refound. Thanks
OK. Problem solved. It was because of my server settings. Just so that you know: my hoster is PlanetHoster and, by default, the “modsec” option is activated. It is because of this option that i had this issue. I don’t need a refund. sorry for the messages
We’re glad you’ve solved the issue. Our support team is working Mon-Fr
Hello -
Could you please provide the recommended px size for images in the Designer Portfolio section slider? (Didn’t see any mention in the documentation.)
Many, many thanks!
You should set min-width: 650px
hi, homepage widget profile image not showing on pc but its shows o mobile, can you help, serkaganokuyucu.com.tr/ thanx
Hi, Please open the support ticket here: https://pxlab.ticksy.com/ and provide us your website accesses. Thanks
I never received the Advanced Custom Fields PRO key and now with the lasts updates of the theme I cannot update the plugin and my support was expired 
please help PX-lab
Hi. You should not have any license key, ACF plugin is included in Certy. The update should be available without a key. But sometimes there could be conflicts with other plugins. You can send us your website URL and WP accesses on support@px-lab.com we will check your issue.
Oh! I just need to uninstall and then re-install from Install Required Plugins in order to work! Thanks!!
Let us know if the issue still there.
Hello, congratulations on the template. I have two questions: 1. Will woocommerce integrate soon? 2. Do you plan to integrate the SAAS or SUBSCRIPTIONS function? Basically what I need is that professionals can subscribe to a plan or membership so they can publish their profile.
Hi! Frankly speaking – the answer – is “no”. Unfortunately – not. Our theme is not actually designed for things like that. It’s a CV and you can use all advantages of self representation…. but it has little in common with WooCommerce and SAAS. Thanks for understanding.
Hello there, I bought your theme a few months ago and I have a question. In your next updates, are you planning to add on the homepage builder a section that will display the latest articles from the blog? If I’m not wrong, it’s currently not possible to do so. Thanks for your reply. Cheers, Raphaël
Hi Raphael Thanks for choosing Certy Yes, you are right – for now there is no such an option the list of available sections https://www.screencast.com/t/PV0d3zeQ But we consider adding this functionality with upcoming updates
HI, the theme support multiple language plugin such as WPML or Polylang?
Hi,
The theme doesn’t specifically support a multiple language plugin. However, it supports Loco Translate for translating the site: https://documentation.px-lab.com/certy/translations/
In the Customize area, the color themes aren’t working.
Hi,
Please, submit a ticket on https://pxlab.ticksy.com/, and we’ll check.
Where is my ACF Pro Key?
Don’t ask me to open a ticket as my support period is expired. This question is not even a support question, the theme has a pre-packed plugin without a key. Please respond here
Hi,
Our latest theme update includes the latest ACF Pro. You only need to update the theme, and no license is needed for ACF. If you still encounter an issue, please email us at support@px-lab.com, and we’ll look into that.
Thank you for your response. I have sent you the email. All was perfect until I updated to your March 31st update to version 1.4.0. My website is florianwilber.com if that helps. Thanks once again, the perfect theme for me running almost 2 years now.
Hi,
Thanks. Could you please resend it to info@px-lab.com? And please also provide admin access if possible.
I’d like to purchase, but I see the theme has not been updated since 2018. Also, the demo – the “schedule an appointment” button, the hamburger and demo switcher options do not work. When will the theme be updated?
Hi,
The last update was Nov 27, 2019: https://documentation.px-lab.com/boombox/changelog/
I can also use this theme for more than one person on one website?
if it is about a team with 5 lawyers I need 5 so called profile pages…
regards
Hi,
Unfortunately the theme doesn’t have such an option.
Hi. There is an new error when trying to import Demo Data and viewing some graphs, as you can see also in those live preview sites. Eg.: https://certy.px-lab.com/designer/ where is the “Professional Skills” and “Additional Skills”.
Also, there is the log error when trying to import Demo Data: [ERROR] Failed to import “certy_avatar” (Media) [ERROR] Failed to import “certy_avatar_hover” (Media) [ERROR] Failed to import “logo-audio-jungle” (Media) [ERROR] Failed to import “logo-envato” (Media) [ERROR] Failed to import “logo-themeforest” (Media) [ERROR] Failed to import “architector” (Media) [ERROR] Failed to import “singer” (Media) [ERROR] Failed to import “teacher” (Media) [ERROR] Failed to import “tourguide” (Media) [ERROR] Failed to import “logo-bootstrap” (Media) [ERROR] Failed to import “logo-compass” (Media) [ERROR] Failed to import “logo-evernote” (Media) [ERROR] Failed to import “logo-jquery” (Media) [ERROR] Failed to import “logo-teaspoon” (Media) [ERROR] Failed to import “logo-wordpress” (Media) [ERROR] Failed to import “logo_certy” (Media) [ERROR] Failed to import “Certy_Porfolio_Designer (1)” (Media) [ERROR] Failed to import “Certy_Porfolio_Designer (2)” (Media) [ERROR] Failed to import “Certy_Porfolio_Designer (3)” (Media) [ERROR] Failed to import “Certy_Porfolio_Designer (4)” (Media) [ERROR] Failed to import “Certy_Porfolio_Designer (5)” (Media) [ERROR] Failed to import “Certy_Porfolio_Designer (6)” (Media) [ERROR] Failed to import “Certy_Post_1” (Media) [ERROR] Failed to import “Certy_by_Px-Lab” (Media)
Hi,
Thanks for reaching out.
You will need to submit a ticket on https://pxlab.ticksy.com/, so that we can investigate your issues.
Hello, I was not able to find information on multilingual support. Thank you
Hi,
Please, check the following article from our documentation: https://documentation.px-lab.com/boombox/translations/
