2274 comments found.
Hello, the theme is compatible with the Google Analytics 4 tag?
Hey Alex,
Yeah, but GA4 is very different to UA GA and needs special integration via Google Tag Manager. Themes can’t really help with this, you need to add GTM to your site and then add GA4 inside your GTM account.
Hope this helps.
Codetipi
So, I would have to add the tag through the child theme right? Because I was thinking of adding it in the Customization section of the theme.
Integrating GTM can be done in different ways, but yeah I’d recommend via the child theme.
Great! Thanks
No problem 
Wondering how can I customize the position of the logo on the sticky menu just like this demo (i.e. The header logo is located in the center while the logo on the sticky menu is located on the left side): https://demos.codetipi.com/zeen-volar/. I have used a header design with the logo and main menu on top center similar to Demo Volar but with transparent design just like Demo SKL/Esports. I would like to put the logo of the sticky menu on the left.
In addition, may I know if I can have different logo on the sticky menu similar to this demo: https://demos.codetipi.com/zeen-play/? Seems there is no option for me to upload a different logo for the sticky menu under Theme Options>Header Base & Logo>Sticky Functionality. Thanks.
Hey Mimicut,
I’m not 100%, but if you open a ticket at http://codetipi.ticksy.com and include your site’s URL with your current set up and exact wishes, the support team can try to help out and see if it’s possible.
Codetipi
No one responding to my support ticket #2996484. Please do the needful. Thanks
Hi there,
I had a look and the other ticket has been answered, but please avoid duplicating tickets (you opened 2 identical ones) and comments, it just slows down support, as it can cause duplicate answers to be written.
Codetipi
I’m having the same problem as many of your users, it gets stuck on “saving…” You can’t keep saying it’s “something isolated to your site” because . This is not about paying for support, it’s about having a working product, I’m not going to pay 48 usd more to have the product I already bought work. Please give us a solution.
Hi Jorge,
The builder 100% works fine, as you can see from the demo sites and the thousands of sites running Zeen. Every single user who has ever reported an issue like that in the support system has had the real issue identified. But you need to have valid support to ask for support. If you don’t have valid support any more it means you’ve been using the product for at least 6 of 12 months (as that is the amount of support that comes with each purchase of the theme).
If you do require further help, then please extend your support package and open a ticket with all the relevant info – site URL, steps to recreate the issue you’re having, etc. Someone from the support team will happily help.
Codetipi
Hello. I noticed that is impossible for a customer to access the quick view button and add to cart inside the shop page on small devices (below 1024). This practically means that those functions doesn’t exist for a large number of potential customers. There are many ways to achieve this, for example https://prnt.sc/AcsD24MN8KTW . Why don’t you do something similar?
Hey again,
Please send all suggestions to the suggestions email account, as they get lost here – all suggestions are considered and a lot are added into the theme via theme updates
Codetipi
Hi there! How do I install any of the pre-built websites? The MNMLST, to be specific.
Hey there,
Thanks for choosing Zeen, hope you enjoy using it. Check out this video to learn how to do it: https://www.youtube.com/watch?v=3-cHgQONgAo it’s really easy
Hope this helps.
Codetipi
Hello friends. Just a suggestion (Sorry I write here) : It would be pretty nice, If you could add the posibility to have bottom line or bottom shadow in this main header combination (place where is the main menu) https://youfit.cz
By the way – the bottom line or bottom shadow would be nice to be possible in all possible header combinations.
Example of the header shadow: https://www.google.com/intl/cs_cz/adsense/start/ or https://www.gq-magazine.co.uk/Of course all possible also for mobile phone header.
Is that possible to add?
Thank you and best regards, David
Hey David,
That’s definitely possible to do right now, but would require a css snippet as there isn’t a direct theme option for it yet. Open up a ticket and someone from support can help out with it
Codetipi
It was a suggestion, for possible next feature update.
And another one importatnt for me: Is possible to add Gradient Overlay Color applies to hero images that have text on top (bottom part of picture).
Example: https://www.gq-magazine.co.uk/fashion/gallery/best-walking-shoes-men
We do not have the overlay color gradient at this moment. If I want to have good text reading, the picture is not good vissible, If I want good picture vissble, the text is bad for reading… You Know what I mean
Thank you for possible update in the future
Best regards, David
Hey David,
Thanks for the suggestion
There is an hero overlay color option but there is no gradient option for just the titles. This might be looked at, as it is an interesting idea! Thanks again for sharing
Codetipi
Hi there,
The Tipi Builder 100% works well. I was using it earlier on the demo sites, and thousands of sites are using it right now too
Please open a ticket at http://codetipi.ticksy.com and share all the relevant details, someone from support will happily give you a hand.
Codetipi
Hi, can you please check my ticket 2988191? It’s been 5 days and I don’t have any answer. Thank you
Hi Lao,
I had a look and you received a response earlier today, hope it helps
Codetipi
Hi, I need a compare icon but the theme doesn’t provide one. What should I do.?I noticed that the tipi.svg file was generated with icomoon. Is it possible to add this icon with this service and embed it into the tipi theme, maybe in the next update?
Hey again,
Please send all suggestions to the suggestions email account, as they get lost here – all suggestions are considered and a lot are added into the theme via theme updates
Make sure to include the exact icon name and icon pack from icomoon too.
Codetipi
Hello dears. Do you plan any support for this plugin in the future? https://www.mailpoet.com/
Hey David,
It should work fine to be honest, are you having issues with it?
Codetipi
Hi, error after update – hero image in the post does not keep ratio – it is always cut, even when No Crop is chosen. The problem is with new post – previous keep ratio on hero images. Updated to 4.2.3
Hi Piotr,
I just tested it locally and it all 100% works fine. If you have any issues please open a ticket at http://codetipi.ticksy.com and include the relevant URLs and steps to recreate it.
Codetipi
Hi, very nice looking theme! I loved the videos with the demo of the backend as well. Just wondering – when I switched to dark mode in your demo site, every page I navigated to was loaded with white background for a split second and then switched to black, causing an annoying flickering effect. Can that be fixed?
Hey Omriamos,
Thanks for checking out Zeen and the kind words
That flicker is because the theme’s dark mode is done via JavaScript, which loads a split second after the HTML loads. The reason it’s done via JavaScript is that caching systems break PHP solutions. The theme used to have it done via PHP but too many customer sites had issues.
PHP is the only way to have zero flicker. But as I mentioned, cache systems cause issues and make it so if one user activates dark mode on their computer, cache then shows dark mode for every new visitor (even if they didn’t want it).
Codetipi
Makes sense! even though it might be possible to make it better by running the dark mode script directly after the tag instead of waiting for the entire document to load.. I guess that it’s basically reads the cookie and adds a class name to the body tag? should be easy enough to make it as a small script that runs before the entire html is loaded..
This will be revisited again in a future update, if there’s a way to do it without affecting any customer site set ups, then it will be added to the theme – but it is a bit more than just a body class, it also replaces image logos and some plugin classes too.
I still have the trouble with the pictures generating, even after the last update, which should fix that. By the classic blocks it is not working and the shape is not 3/2 by default even if I make it 3/2 in admin.
Please take a look https://youfit.cz
Site witdh : 1200px Clasic blocks pictures : default ratio In preformace: all pictures variations are on – and the shape is set to 3/2
And not only the the dimension are bad, but the pistures are blurred
Hey David,
Please remember to open a ticket at http://codetipi.ticksy.com for future issues This quirk was reported in there yesterday by another user and after investigations, a fix was found and another update was released today to patch it up. Hope it helps.
Codetipi
Thank you very much for very early feedback, as usual, the fix update is done by return. The ZEEN is the best choice, I have made for my online project
You’re welcome
Hi, after the WP update and Zeen update, – something odd occurs to the images. I have the “The World Times” template, but now the featured images on homepage is recized to 370×164 instead of the 370×247….
If I insert an already uploaded image, it displays correctly, but all new image uploads gets the 370×164 dimension, very strange. Tried to clear the cache, all boxex are ticked in the global optons for image sizes… Any clues?
Hey David,
Please remember to open a ticket at http://codetipi.ticksy.com for future issues This quirk was reported in there yesterday by another user and after investigations, a fix was found and another update was released today to patch it up. Hope it helps.
Codetipi
Awesome… You are a great team with a great theme..
Happy you’re happy
Hello there,
I am wanting to create a border around all image thumbnails on the site ..but I am only able to do that for 1 image at a time I checked the global settings but this doesnt seem to be an option.
Thank you so much
Hey there,
I think I know what you mean, and it can definitely be done with a css snippet – please open a ticket at http://codetipi.ticksy.com and someone from support will happily help write it for you.
Codetipi
Hi There, Wondering if there is a way to disable the video playing in some block thumbnails ?
Never mind figured it out with .video-wrap display none on the certain block-css-#
Happy to hear it’s all good
Hello friends, can we see the paywall in action, as you wrote a tag “paywall” for your exact demo: https://demos.codetipi.com/zeen-robots/ Thank you for your opinion
Hey David,
Ah it’s probably not 100% clear, but you can click on the Paywall button to go to the demo with paywall installed. The url is this one:
https://demos.codetipi.com/zeen-robots-pw/Hope you like it
Codetipi
Hi, My support has run out and renewal is just too much and I hope you can shed some light.
For quite sometime now I have experienced that when I work in the Tipibuilder I cannot save any changes I am making. Does not matter how big or small. the ‘crazy circle’ – next to save button just keep on going and nothing happens/page hangs. I have to refresh the page if I want to try anything new and all change are lost. This has been since since December and many updates since has not solved the issue. I have done the normal and deactivated all plugins and one by one reactivation, and most times deleting most plugins with a hint of conflict. I FIND: When I deactivate Woocommerce the problem goes away – Weirdly so and I have tried it on a number of occasions, and it works. I CANNOT go without Woocommerce on my site – and I know how much work you have put into integration with Woo, that it is something to do with woo, but might be something related too. I am perplexed, because sometimes when I deactivate Woocommerce, I do small changes to test other plugins by deactivating and reactivating them with those changes to see if it might be related or other plugins causing it. Weirdly, when Woocommerce is deactivated and I reactivate it after some time whilst still in the Tipibuilder, then it saves my changes, If I close the page I am working on, and open the tipibuilder again, saving does not work until I deactivate Woocommerce plugin again – and the vicious circle continues. COULD you save me from this misery please.
My thanks
Hey there,
I’m sorry to hear that, but the theme + Tipi Builder + WooCommerce definitely work well together. The demos use all 3 things with no problems. Lots of real Zeen sites have WooCommerce shops and also have no issues. You will need to open a ticket and include your site URL for the support team to investigate.
Codetipi
I cannot open a ticket as my support ran out and it is just too much money every time. I explained this in the first message too, and therefore I am asking you here if you can help and assist. There is conflict between tipibuilder and Woo or related plugins/settings and it does not let me save anything. Some insight or guidance?
You need to have valid support for any kind of support I’m afraid. But there are definitely not known conflicts between Tipi Builder and WooCommerce, as I mentioned, there are lots of Zeen demos running both with no issues, as well as lots of real eCommerce sites using Zeen and Tipi Builder. Something specific is going on on your site, but you need to open a ticket for it to be investigated.
Bug found!
Lazy-load and elementor (free) carsoul-image gives issue when loop is activated. The first image doesn’t get shown, and a blank space will be shown, until the amount of images has been past, the first images become visible again.
Elementor second support team found this is the cause. Perhabs a fix to zeen to not use lazyload in slides of elementor will be a solution?
After further investigation, I found that the CSS for the images within the Image carousel widget is affected by your theme. Please check the following screenshot: https://prnt.sc/qSOpJlIACJE5
Therefore, I checked the preferences of the mentioned widget and saw that the image size is set to Zeen, which implicates the Zeen lazy loading. Please check the screenshot of the Image Carousel widget: https://prnt.sc/MjLNsXUBFQ4R
With that being said, when the theme is switched to the Hello Elementor the issue no longer exists. Hence, as we have no control over coding for third-party plugins or themes, we highly recommend that you report this issue to the support team for this theme so they may further troubleshoot and provide any recommendation (or possible fix) to resolve this issue.
Q: The elementor carousel image, how is it written? Just php or ? So i can provide this info to the developer of this theme. A: Please do not forget JS when you provide information to the developer.
Hey MEMT,
Try disabling Zeen’s lazy load option and see what happens. You’ll need to open a ticket and include all relevant URLs where it can be seen for the support team to be able to investigate.
Codetipi
I know if it’s disbaled in the zeen option, then everything is working fine. So it means their is a gltich / bug. I don’t have support, i just wanted to let you guys know. As the extend it is a bit steap priced, without guarantee it gets fixed. So at the moment I disabled lazy load. Which is a shame.
Third party plugins (especially bloated ones) can cause issues with various things, which is why theme support doesn’t include fixing third party plugin issues. And even though this is no guarantee it can get fixed, you need to report it the official way. At the very least it will be investigated.
I understand, it worked before it became an issue with a few updates back. Thought it would be fixed but it isn’t. And it’s only in zeen when lazyload is active. Not with other themes and a thirdparty lazyload plugin.
You’ll need to open a ticket and share all the URLs, steps to recreate, etc. It will be looked at, but depending on the cause it may not be possible.
Hi There Just wondering if you have updated your docs regarding restrict content pro and where to customise the settings for styling
Hey there,
To learn how to use Restrict Content Pro you need to follow the official docs here: https://help.ithemes.com/hc/en-us/categories/360004039733-Restrict-Content-Pro
The theme styles the plugin automatically, including for dark mode (if you use it). What are you wanting to customise from it exactly?
Codetipi
Sorry just the text it uses at this stage?
Ah the text is set inside the Restrict Content Pro settings
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