217 comments found.
Hi guys! Any idea on when the theme will be updated? Is it compatible with WordPress 6.0?
Also, I’m trying to change the background color for my footer top and bottom but I can’t find the option. Can you provide a code for that?
Hi there,
Please note that we didn’t include compatibility for the latest WordPress version yet and we are working hard on adding it.
You can try using Classic Widgets plugin as a temporary solution if you are having some issues on the latest WordPress version.Please note that our developers are constantly working on updates for all our themes.
Thank you for your patience and understanding.
Regarding any question you have, please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further.
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Thank you! I will do that 
Hi there,
You’re welcome!
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Hello,
The slider doesn’t appear on smartphone device, but on PC. Actually, the text on slider is there, but it doesn’t show the images. The other contents is displayed correctly. How should I do?
Thanks.
Hello,
Please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Thank you.
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My support expired, and I would be willing to renew it, but first, I would like to know if there is a newer version of the theme? The current version of the theme fails several Lighthouse Developer Tools test, including one about the hamburger menu not being crawable. If you have a new version of the theme that already fixes this issue, please let me know, or if you could fix that issue, also let me know, and I will renew my support. Thanks.
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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I’ve had this theme for a while and decided to try the vCard homepage option. Where are the ‘Select Anchor Points’ for the demo content?
Hi there,
Thanks for writing in! Please check this article that can help you here.
We hope this helped and if you have any additional questions please submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi there,
Please try to add this code to Appearance > Customize > Additional CSS
@media screen and (max-width: 1360px) and (min-width: 1200px) {
.qodef-main-menu ul li a{
font-size: 14px !important;
}
.qodef-main-menu>ul>li>a span.item_inner{
padding: 0 14px;
}
}
We hope this helped and if you have any additional questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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Hi guys! Is the latest version of the theme compatible with WordPress 5.8.1? Also, are you planning to release a theme update compatible with the lastest WooCommerce versions? If so, do you have a date?
Thank you!
Hello there,
Thank you for reaching us!
We haven’t tested our theme with WP 5.8 yet. Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however, you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
If you have any additional questions please let us know.
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Hi, the current version of the Ayro theme isn’t working well with the latest WooCommerce updates. Certain features in the website are broken especially in the wp console when the theme is activated (e.g. Widgets, and shipping configuration). We urgently need your assistance to resolve this.
Also, is there a way to import/export theme options?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Hi there, thanks for responding. I’ve opened a ticket and would appreciate your assistance as quickly as possible.
Hi there,
Thanks, our team will answer as soon as possible. You can always provide us with your request ID so we can check.
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Hi,
Techstartup theme is very famous i have listen about him from alot of peoples in post. but as i am new in blogging i need to ask something about this from his user or from author. i have a website related to air purifiers is it possible that we use this theme from our brand site? My site is https://www.olansi.net/ Please have a look here i hope you can guide me better before purchasing. Also if i purchased how much time and for how much site i can integrate this theme?
i am very thanks full of your time.
Hi there,
It looks like our theme would be a good fit for your website 
If you choose to buy it, the price is a one-time payment, and your license never expires. You will also get 6 months of free support with us. You can use your theme on only one website.
Let us know if you have any additional questions.
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What version of the Ayro template is compatible with PHP 7.4 ?
Hi there,
Thanks for taking an interest! Version 2.5 is compatible and you can read more about PHP resources recommendations.
Do let us know if you have any additional question.
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Hi! Can you confirm it is safe to update to WordPress 5.7.2? And WooCommerce 5.3.0? Thank you!
Hi there,
Our theme is compatible with the latest version of WordPress. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-ThemRegarding WooCommerce, the last version tested with our theme is 4.6.1. You can try using a newer version to see if everything works fine, but if it doesn’t, we suggest to keep using version 4.6.1 until we release an update.
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Thanks a lot! 
You’re welcome 
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Hi! I cannot see a video background on mobile devices. Is @ www.contractia.com.ar. The url of the video is https://contractia.com.ar/wp-content/uploads/2021/05/Video-corto-1.mp4. I can see it ok via the url.
Hi there,
Please send us a mail and include your purchase code and one of our agents will investigate.
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Hi,
I’m new in blogging and started a new website related to Private label skincare cosmetics manufacturer but I’m confused and have a lot of questions what should be the way to install and customized it? should i have to hire a new designer or can i do it by my self? does it make effect in current ranking? also it will mobile responsive?
have no knowledge i saying again that’s way i need your recommendations before usage . Have a look on https://www.gzolehana.com/ that may give you a best recommendations for me
Hi there,
Thank you for writing in. You can check out our cosmetics themes on this link: https://qodeinteractive.com/theme-tag/cosmetics-wordpress-themes/ We don’t provide installation and content creating services. You can see our guide on how to install a theme: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002604097-How-To-Install-A-Theme-Via-WordPress- Should you encounter any issues or have any questions about how a theme feature works, you can always submit a ticket and get in touch with our support team. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-TicketAll our themes are coded by the latest WordPress standards. They are completely SEO friendly (come with built in SEO fields). Our built-in SEO is a basic search engine optimization to get you going. However, if you want to go more in depth, especially in regards to social sharing etc. we recommend using an SEO plugin. For example – Yoast. This plugin will in no way cause conflicts with the existing SEO fields, but override them.
Let us know if you have any additional question.
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Hi! First of all: I love the theme. Im not patronicing, I love it!
Here is my question: I used the topbar in 3 columns but in the responsive mode the content of the 3 columns appears one over the other. Even if I increase the height of the topbar, it still happen. Is there a solution for this? In the same way of thinking/designing, the footer works perfectly. Its in 4 columns and, in the responsive mode, columns appear above the other.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi! Is it possible to have a carosuel that pass the logos of the clientes without stopping every 3/4/5 secs? I mean like a smooth endless non-stopping stream.
Hi there,
Unfortunately, there is no option for this. Achieving this would require changes in template files, which is not included in item support, sorry about that.
https://themeforest.net/page/item_support_policy#whats-not-included-item-supportIn case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - https://studio.envato.com/
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hi, for some time on my site the images of the smartphone slider are not seen, how can I solve? from desktop they are seen well, but from mobile phones they are not seen and a white space is inserted under the slide. thank you
Hi there,
Could you please provide us with your website URL so we can check this.
Thanks.
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yes thanks. https://tagfor.it/
Hi there,
Thanks,
Please try to add this code to Appearance > Customize > Additional CSS }
.carousel .carousel-inner .item .qodef-image img {
display: block !important;
width: 100%;
height: auto;
webkit-background-attachment: scroll;
background-attachment: scroll;
overflow: scroll;
background-size:cover;
}
.qodef-slider-elements-holder-frame {
top: 50% !important;
transform: translate(-50%, 50%) !important;
}
.carousel .carousel-inner .item .qodef-slider-elements-container .qodef-slide-element.qodef-slide-element-text-extra-large{
font-size: 30px !important;
line-height: 24px !important;
}
.carousel.qodef-full-screen{
height: 250px;
}
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, thans for the reply, I entered your code and now you can see it from the mobile phone, but now you no longer see the overlay on the image, you don’t see the images above the overlay and the text has shrunk and is at the bottom left, it cannot be read
i have add @media only screen and (max-width: 1024px) ... but from mobile i can’t see the text and the overlay over the image. thanks
Hi,
For overlay to be visible too please please try adding custom css below:
@media only screen and (max-width: 1024px) {
.carousel.qodef-full-screen{
height: 300px !important;
}
.qodef-image img,
.qodef-gradient-overlay{
height: 300px !important;
object-fit: cover !important;
}
.carousel.qodef-slide .carousel-inner .item:first-child .qodef-slider-elements-holder-frame {
transform: translate(-50%, 0%) !important;
}
}
Hope this helps!
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Hello as mentioned by another person in an comment posted 2 months ago, select slider is not being displayed anymore on mobile. Is this a bug ? Is an update coming ? Thanks
Hi there,
Thanks for writing in! Could you please provide us with your website URL so we can check.
Thanks.
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Sure. Here you are. http://quplace.com/ Thank you
Hi there,
Please try to add this code to Appearance > Customize > Additional CSS }
@media only screen and (max-width: 1024px){
.carousel .carousel-inner .item .qodef-image img {
display: block !important;
width: 100%;
height: auto;
webkit-background-attachment: scroll;
background-attachment: scroll;
overflow: scroll;
background-size: cover;
}
.qodef-slider-elements-holder-frame {
top: 10% !important;
transform: translate(-50%, -10%) !important;
}
.carousel .carousel-inner .item .qodef-slider-elements-container .qodef-slide-element.qodef-slide-element-text-normal{
font-size: 16px !important;
line-height: 24px !important;
}
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi there! The “Save as template” or “Save as element” is not working. I click the GEAR and save the template/element. But with the button located down. The button at the side is always grey. Am I doing something wrong?
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail providing your purchase code in it and one of our support agents will provide you with latest versions. Because this has been fixed in the latest version of the plugin.
Thanks.
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Hey, I am currently using marketer pro theme but i want to move on your theme as i have tech website but i am lil bit confuse because is there any thing i need you set again when i change my theme. My website is this : https://dpimouse.com/
Hi there,
Thanks for taking an interest!
You can always use a theme, install and import the demo content. First of all, we do recommend all to import the demo on a clean installation. You can for sure import it over your existing content, however then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes.
Also as our demo content is made with page builder (WPBakery) we cannot guaranty that your previous content is made with the same builder, so you will probably have to adjust your existing content to suit our themes demo content.
We hope this helped and let us know if you have any additional questions.
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Can I upgrade to WordPress 5.6.2 with the latest version of the theme? What about WooCommerce 5.0.0?
Hi there,
It is compatible but please read this article here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Thank you! What about WooCommerce?
You’re welcome!
You can also update WooCommerce plugin.
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Please respond to 92596
Hi there,
Once we check we do see that your request is responded to, if you need any further assistance please continue the conversation with our support team.
Thanks.
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How can i remove this background image? http://prnt.sc/y5kf7w
Hi there,
You can edit that Row and replace the background image that is added to the Row settings.
If you need any further assistance please since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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