604 comments found.
Hey there! I have downloaded the latest version from themeforest, as I could not update via the update function. It states: You have version 2.2.0 installed. Update to 2.3.0.
But in your own changelog there is no 2.3.0 version?
Hello,
Thank you for contacting us!
The new theme version 2.3.0. will be available for download on ThemeForest as soon as possible. We are working on it. Feel free to update the theme with ThemeRex Updater directly in the Dashboard – https://jacqueline.themerex.net/doc/#installation_theme_update
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/ If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
I thought there was psd files included for mocking up?
Hello,
Thank you for choosing our theme!
Our Tech Support team has already sent you PSD files in the ticket at https://support.themerex.net/ticket/63488
Regards.
Hi!
I have several problems:
1. The changing of the colors does only work with CSS. In this way, it is really troublesome to design the website. This affects the navigation, the subtitles, the background color of the buttons. Isn’t there a way to finalize the color change in all areas?
2. I want to change the font of the subtitles. But changes in the Theme Options only cause a default font to be displayed.
Thank you for soon answer and kind regards.
Hello,
Thank you for reaching out to us!
The colors and fonts are edited in in Customize -> Colors and Typography. If you want to change the color of the certain element/button only, without affecting the other elements, you should add the CSS code for this element specifically. Please check the support ticket reply at https://support.themerex.net/ticket/63040.
Regards
it is possible to upload demo content for editing in WP Bakery Page Builder? or Elementor only?
Hello,
Thank you for your interest in our theme! The demo content of the latest theme version is available only for Elementor builder. There is a one-click demo import tool allowing to make the website look as on the demo in a few seconds.
Regards
Hi, I’ve created a website using Jacqueline in 2019. I’m now moving that from a URL to another. I’m at version 1.5. Is it possible to update Jacqueline without problems at the latest release? How? Thanks
Hello,
Thanks for reaching out to us!
If you choose to update the template, you need to set up the website again and re-build the content using Elementor. Please follow these steps to update the theme to 2.2 properly – http://jacqueline.themerex.net/doc/#update_to_v2
Our Team will help you switch to the new version without renewing the support. To get more details, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/ We will be happy to help you update your site.
Regards.
Hi. I would like to change my registration license to another domain. Hope don’t need reneal my support for this. thx
I’d already tried the Purchase Code Deactivation link but seems can’t successfull activate. I use jacqueline_v1.6.5. Pls help! thx
Hello,
Thank you for reaching out to us!
Before re-installling the theme, please disconnect the key using this guide: https://jacqueline.themerex.net/doc/#domain_disconnection We have manually disconnected it. Feel free to activate the theme on another domain.
Regards
Hi thank you for quick answer. I can’t cause I have no disconnect domain button.:(
Hello,
Please provide your website details in the ticket at https://themerex.net/support/. If your support expired, you may use option “Pre-sales question”.
Regards
Is possible to export my site made with WPbakery of this template to elementor seditor? Or i must make again the full website with elementor? How?
Hello,
Thanks for reaching out to us!
If you choose to update the template, you need to set up the website again and re-build the content using Elementor. Please follow these steps to update the theme to 2.2 properly – http://jacqueline.themerex.net/doc/#update_to_v2
Our Team will help you switch to the new version without renewing the support. To get more details, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/ We will be happy to help you update your site.
Regards.
Good morning.
After updating the theme the website stopped working properly, please help me with this problem.
I look forward to hearing from you.
Thank you. Regards.
Hello,
Thank you for contacting us!
Would it be possible for you to submit a ticket into “Pre-sale questions” category at https://themerex.net/support/ ? It doesn’t require support renewal. Our Tech Support team will be glad to help you.
Thank you in advance.
Regards.The logo is not visible in the 4th demo. Even though I selected the logo, it did not fix it.
Hello,
Please make sure that you are uploading the logo image in Layouts -> Home Header Violet (Jacqueline) with Elementor. If you still have issues, please submit a support ticket at https://themerex.net/support/. Our Tech support team will be glad to assist you!
Regards
Hello, We are trying to use the [tribe_events] shortcode on a page and the next and prev buttons do not seem to work.
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello, I’ve just got the theme trough evanto elements and it give me “missing stylesheet” error when I’m trying to upload it. I understood that I do not use support buying it this way, but why you are offer it there if it is not possible to even import it? Why did I get a licence to use it, it I cannot use it? I’m new to evanto elements and I really can’t get the idea of selling something there without option for feedback. I would order it trough evanto market if that’s the purpose, but so far I’m quite disappointed from the documentation, which says nothing about importing the installing and importing the demo content. Please advice how to proceed? Thank you!
In addition – your ticksy account, noted in the documentation is inactive https://themerex.ticksy.com/
Hello,
Thank you for contacting us!
We are much concerned about your negative experience as missing style.css error means you are trying to install an incorrect package. Please make sure that you extract the downloaded package, upload only jacqueline.zip in Appearance-> Themes and check the manual for the theme following the link: https://jacqueline.themerex.net/doc/#installation_theme_installation
To get more details on how to obtain support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Hello again, after unziping the downloaded file my zip file name is Jacqueline-HTML and the documentation link with it is http://jacqueline-html.themerex.net/doc/, which is completely different from what you’ve just sent me. I believe that this is a scam version of your theme, but as long as the domain themerex.net is the same, it is made by you. Obviously I subscribed for envato elements for no reason and your theme there is not active there, but fake one and obviously there is no option for support from both Envato and you with this subscription. The licence does look real. I can’t get it. Doesn’t seem like very customer friendly manner to sell your product. Hope I’m wrong.
Thank you for specifying!
You have bought the HTML version of the Jacqueline theme that cannot be installed in WordPress. The template files should be uploaded to the root folder on your server. In case you have further questions, please contact Our Support Team using “Presales Question” option at https://themerex.net/support/ – https://prnt.sc/26gymrr The Operators will provide details on how to get the support assistance.
To have a full-fledged WordPress theme with 6 months of premium support one needs to buy Jacqueline at https://themeforest.net/item/jacqueline-spa-massage-salon-theme/17101639
Regards.
Now I see. It is actually not a theme, but just the design. So I misunderstand it, because it looks the same as the theme I liked. Ok, I will buy it from here. Thank you for your quick response.
Happy to help! Have a great weekend!
Hello again, I have couple of questions before buying. As the booking plugin is third party, I was wondering is it also customizable in terms of color, fonts, size? Also what are the payment options available, when using it? As addition – is there automatic mail response to the booking and is it also customizable – color and fonts? Thank you in advance!
Hello,
Thank you for choosing our theme!
The package includes 2 booking plugins – Booked and Bookly (free version only). You can change the layout and modify the appearance of the booking forms to match your website and set up email notifications.
To add payment capabilities to the Booked plugin you need to activate ‘Payments with WooCommerce’ addon that is included in the package. Here is the guide – https://youtu.be/fvdihNrNAC8
As for Bookly, online payments are available in the PRO version of the plugin. Please check this link for more info https://support.booking-wp-plugin.com/hc/en-us/articles/360007740459-PayPal-Checkout-Add-on
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Where is support link? After I have updated everything, the website is suddenly not displayed correctly, what’s that supposed to mean?
Hello,
Thank you for contacting us!
Would it be possible for you to submit a ticket into “Pre-sale questions” category at https://themerex.net/support/ ? It doesn’t require support renewal. Our Tech Support team will be glad to help you. Thank you!
Regards.
Hello i cant see manu on top my website. What should i do?
Hello,
Thank you for reaching out to us!
Please edit Home Header with Elementor (https://prnt.sc/26f3mk3) and make sure that “Layouts:Menu” widget is added. Main menu should be selected as Location or Menu: https://prnt.sc/26f3n59
In case you still have any issues, please provide your website details in the support ticket at https://themerex.net/support/. Our Tech support team will be glad to assist you!
Regards
My support is expaier and i want to use this theme now what should i do? i allready pay for that. i just can see the menu
Hello,
You may renew the support service in your Themeforest account. Please use the following guide: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support Thank you!
Regards
hai please reset my purchase code, my server got crush several time, so i decide to move to another hosting, but i have reach purchase code attempt limit, and cannot active my theme anymore 
not crush but crash*
Hello,
Thank you for contacting us!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
Please note that https://deactivate.themerex.net/ is 1-time disconnection service tool.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
How do I disable languages? I don’t want these flags taking up valuable nav menu space & there is no simple option to disable it. Nothing in the documentation. Not user friendly at all.
Hello,
Thanks for reaching out to us!
You can easily remove the language widget with Elementor page builder. Please review the screenshots – https://prnt.sc/24xrcrq and https://prnt.sc/24xriyk
Also, all the layouts can be modified under Layouts tab. Here is the guide – https://jacqueline.themerex.net/doc/#layouts_default
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. Please rest assured that we will do our best to make you entirely satisfied with our service.
Regards.
Great! Thank you
My pleasure!
Hello how can change social item on header or adress ?
Hello,
Thank you for contacting us!
You can easily modify the top bar address and the header layouts with the respective page builder under Layouts > All Layouts > choose a header: e.g. Home Header (Jacqueline) – https://jacqueline.themerex.net/doc/#layouts_default
To specify all the necessary links (URLs) to your social profiles please navigate to Theme Panel > ThemeREX Addons > Socials tab. Here is the guide https://www.youtube.com/watch?v=UDI1boWdpag
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Good day, I wish to buy your theme. Is there a platform for a user to create an account and login?
Hello,
We appreciate your interest in our theme!
You can add the registration and login form with the help of Elementor since the theme supports default WP functionality that allows users to manage their profiles.
In case you need advanced options for user accounts, additional plugin is required. If some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Is ShopEngine Compatible with your theme? I just bought it but wondering if your theme is compatible.
Hello,
Thank you for choosing our theme!
The theme is fully compatible with WooСommerce. As for ShopEngine, we cannot guarantee the full theme compatibility with the third-party software as we have not tested it. However, you may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Where would I be able to edit the top bar address & phone number? Documentation is old & I can’t find an option for it
Hello,
Thank you for choosing our theme!
You can easily modify the top bar address & phone number with Elementor page builder. Please navigate to Layouts > All Layouts > choose a header: e.g. Home Header (Jacqueline) > Edit with Elementor – https://prnt.sc/22gvd20
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, I saw some links that report to LMS plugins, I wanted to use Learn Press since I bought some packages from them, it is present in the list but it has no width settings, etc, do you have a guide on how to set it or is it not compatible? Thank you
Hello,
Thank you for the purchase!
LearnPress is not integrated in the theme by default. However, you may try using the plugin. In case some additional stylesheets are needed for its full theme compliance, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
If you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
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