7265 comments found.
I used for test website now can not use for my domain. where can I disable old domain to use same key on new domain ? THANKS
Hi, please be so kind to contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and your purchase code, thank you
something is screwed up recently. spacing and logo size for header all messy. tiny logo, missing margins. what’s up?
Hi, sounds like some cache issue. please be so kind to contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, we will check.
Hello,
1. I’d like to use the Icon with Text module, but on mobile devices the text area is not centered in the middle of the page. Do you have an idea how to fix that? 2 Is there a way to have the text itself aligned to the left? 3. the headline is verry small on mobile devices. How do I get it bigger?
Thanks in advance
Joe
Hi Joe, please be so kind to contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, we will check.
New update is generating a bug with Woocommerce products! Everything was running smoothly before the update. Whenever me or my clients are selecting product variations and trying to add the product to cart, it says theres a required field missing, which isn’t the case. Tried using a different theme and I cant replicate the problem with other standard themes.
Hi, sounds strange, would you be so kind to contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your website URL? Thank you
Hello,
Is it compatible with Dokan ?
Thx
Hi, thank you for our request. Yes, TheGem is 100% compatible with Dokan, there is also a detailed video tutorial available on this subject. More facts:
1. TheGem includes 400+ fully pre-built multi-page and one-page websites and page templates in total (for different purposes), which can be easily imported in your own WordPress installation and could be a perfect starting point for your own website (check here https://codex-themes.com/thegem/meta-splash/). Of course, you can easily combine different demos, mix & match them and edit in an easy way. For example, you can choose to import some ready-to-use website and after that add some more pages / templates from other pre-made websites to this imported website. It is very flexible. Please check this video: https://codex-themes.com/thegem/wp-content/uploads/2019/09/new3.mp4
2. TheGem comes with powerful and easy-to-use visual page editors – Elementor & WPBakery Page Builder. This drag’n’drop visual editors allow you to create and edit your pages in front end, immediately seeing the visual result. Elementor check here: http://elementor.com/ , WPBakery here: https://youtu.be/U5N9e5FFbxc
3. TheGem includes all features, tools and functions which are needed to make an awesome looking and performant website without any coding knowledge. It is very easy to use and intuitive in setting up and building.
4. TheGem comes with an ultimate tool for building webpages in a speed of light: TheGem Blocks . Blocks is a huge collection of pre-designed page sections like hero, contact, about, portfolio, blog, pricing tables which you can insert in your page with one click. Learn more about it here: https://codex-themes.com/thegem/blocks-landing/
5. TheGem is a performant WordPress theme with an excellent onpage SEO, so you can be sure your website will be very good anticipated by Google with very good search rankings
6. The price for TheGem’s license includes everything you see on our demo website and all needed features. Plus, it included premium plugins like WP Rocket, WPBakery Page Builder, Revolution Slider and LayerSlider. So you do not need to purchase or install any other additional plugins or tools for this. And you don’t need to purchase annual subscription of Elementor Pro, as TheGem extends the free version of Elementor with all needed cool features.
7. For this price you will also get a premium 5-stars support by the team of our professionals. So in any case of any questions and requests you can always count on a high professional support
8. TheGem is rated with 5 stars and trusted by 60K customers. So you can be sure you buy a very solid high quality product.
Please do not hesitate to contact us in case of any further questions.
Hi there – looking for some help. I am making changes to my wordpress site, but the changes I make on the homepage arent’ reflected on the live site. Single pages (about us, contact us, etc.) do show new updates. It’s just an issue on the homepage. I’ve tried clearing cache and that didn’t help. Any suggestions?
Hi, looks like some cache issue indeed. Would you be so kind to contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your website URL? Thank you
Hello
after updating to latest release, i get this error when i try to click TheGem Plugins to update (layer Styler ):
Sorry, you are not allowed to access this page.
Hi, would you be so kind to contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your website URL? Thank you
Just a few pre-sales questions: do the photos and images come with the theme/demo content or do we have to replace the all? Also, can we change all the colours and fonts easily?
Hi, thank you for your request. Yes, all demo media is included. All colours, fonts and layouts can be easily changed. Few facts about TheGem:
1. TheGem includes 400+ fully pre-built multi-page and one-page websites and page templates in total (for different purposes), which can be easily imported in your own WordPress installation and could be a perfect starting point for your own website (check here https://codex-themes.com/thegem/meta-splash/). Of course, you can easily combine different demos, mix & match them and edit in an easy way. For example, you can choose to import some ready-to-use website and after that add some more pages / templates from other pre-made websites to this imported website. It is very flexible. Please check this video: https://codex-themes.com/thegem/wp-content/uploads/2019/09/new3.mp4
2. TheGem comes with powerful and easy-to-use visual page editors – Elementor & WPBakery Page Builder. This drag’n’drop visual editors allow you to create and edit your pages in front end, immediately seeing the visual result. Elementor check here: http://elementor.com/ , WPBakery here: https://youtu.be/U5N9e5FFbxc
3. TheGem includes all features, tools and functions which are needed to make an awesome looking and performant website without any coding knowledge. It is very easy to use and intuitive in setting up and building.
4. TheGem comes with an ultimate tool for building webpages in a speed of light: TheGem Blocks . Blocks is a huge collection of pre-designed page sections like hero, contact, about, portfolio, blog, pricing tables which you can insert in your page with one click. Learn more about it here: https://codex-themes.com/thegem/blocks-landing/
5. TheGem is a performant WordPress theme with an excellent onpage SEO, so you can be sure your website will be very good anticipated by Google with very good search rankings
6. The price for TheGem’s license includes everything you see on our demo website and all needed features. Plus, it included premium plugins like WP Rocket, WPBakery Page Builder, Revolution Slider and LayerSlider. So you do not need to purchase or install any other additional plugins or tools for this. And you don’t need to purchase annual subscription of Elementor Pro, as TheGem extends the free version of Elementor with all needed cool features.
7. For this price you will also get a premium 5-stars support by the team of our professionals. So in any case of any questions and requests you can always count on a high professional support
8. TheGem is rated with 5 stars and trusted by 60K customers. So you can be sure you buy a very solid high quality product.
Please do not hesitate to contact us in case of any further questions.
Hi when is the new version with PHP version 8.0 ? Also since the new update the Portfolio item disappear.. why is that ?
Hi, would you be so kind to resubmit this at codexthemes.ticksy.com and provide your URL with the screenshot where you have this issue? Thank you
Concerning the PHP – it should be compatible
I submit already a ticket for the first one. As for the Php version depending on the website when I updated the theme is not compatible the same for portfolio problem… It’s weird
Can you please provide your ticket number?
2971397
I think it’s your new update ** Version 5.3.2 – February 22nd, 2022 . Because when I did the update before that one it was perfectly working.
Hi, no, it is not the update. Please check your ticket, we would ask you to continue communication via your ticket. Thank you.
Hi,
I bought THEGEM long time ago, but now use it for the first time for a clients website. I have Elementor Pro installed + the feature Scroll Snap activated. It seems that this feature isn’t working with THEGEM theme.
Do you know if there are issues with this feature?
Thanks a lot!
Hi, would you be so kind to share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes so we can check?
Thank you for the theme!
I’m using the “interior design” demo and was wondering if there is a way to change something when viewing on mobile version. In the “2 / Projects” section in the demo’s home page you have the portfolio widget. In the mobile version, you need to press on three dots to view the “Portfolios” names. (Here is a screenshot https://ibb.co/fq9CMwB ). Can I change these three dots view to tabs view?
Hi, yes, sure, please contact our support at codexthemes.ticksy.com.
Hi This code doesn’t seem to be working anymore, it displays with a line though it and out of place. Is there a new version for the checkbox feature? – thanks 
[gem_list type=”checkbox” color=”3” effects_enabled=”1”]
TEXT HERE
[/gem_list]
Hi, sounds strange, would you be so kind to share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes so we can check?
I recently updated Gem to the newest version (Wp Bakery), and now my footers don’t work. I went in and edited the templates for the footers, but they continue to be listed as “private” instead of “published”. I have tried changing this multiple times. Why won’t the template editor allow these templates to be published?
Hi, yes, the footer templates should be in private status, however they should work and appear. Please be so kind to share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes , we will check
Hello, my support has expired, but I am running into an issue on this theme. The mobile menu is the issue. You cannot select the top level menu only the sub menu items. How do I rectify this because I do not see an option in your theme options. For example, About Us is the top level and there are sub menus below this. In mobile, I can not select the About Us page, only the sub menu items.
Hi, would you be so kind to share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes , we will check
Hi there, love your theme however before i make a purchase can you please let me know if your theme is compatible with …
‘Social Stream’ https://codecanyon.net/item/flowflow-wordpress-social-stream-plugin/9319434
and Green Forms https://codecanyon.net/item/form-builder-for-wordpress-green-forms/24002760
and EventON https://codecanyon.net/item/eventon-wordpress-event-calendar-plugin/1211017
if not, can you please suggest features with your theme that would help or any other plugins that will work.
Thank you
Hi, thank you for your request. All this plugins are compatible with TheGem theme. Concerning the events calendar you can also try Events Calendar and Events Calendar Pro, both also 100% compatible with TheGem.
Hello there,
Hope you’re doing well. I loved the theme, but I’m having issues while setting up the mobile logo. It seems to not be on the left or in the center, it’s in between somewhere.
Can you be kind enough to tell me how can I make my mobile logo on the very left while the hamburger menu stays on the right?
Let me know, thanks.
Hi, would you be so kind to share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes , we will check
You have exceeded the max. number of activations, allowed by this activation key. I have already deregistered 4 of my unused websites using this theme and I have just one active license. Help resolve ASAP.
Hi, would you be so kind to share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes , we will check
hello. my support has expired. but need a bit help. In the process of creating a new site in elementor. The gap between the menu and the first section is 135px. This issue has happened before and I have a post here 3 years ago. It was resolved (wp Bakery) and I had to use CSS to change it to zero. But now there is a option in theme options and I made that zero but it does not work. Then I added this CSS to the custom CSS area under theme options and it does not work either. So what do I do and why is this a recurring issue? Need to remove the gap between menu and 1 section – 135px. Thanks
Hi, would you be so kind to share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes , we will check
Hi CodexThemes, I’d like to buy the theme TheGem. But before that, can you tell me where you are from? Thank you!
Hi, thank you for your request. For all pre-sale questions please be so kind to use our contact form at https://themeforest.net/user/codexthemes , thank you
Hello!
I added a custom footer and checked the box in the admin panel and homepage to show the footer but nothing appears. I need the custom footer that I’ve created in all pages and posts. Can you explain to me how to do it ? Thanks!
Hi, please check https://codex-themes.com/thegem/documentation/footer-builder/ . In case of any further question please contact us via our contact form at https://themeforest.net/user/codexthemes
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