91 comments found.
não estou conseguindo importar os demos, aparece este Erro: os dados de importação do widget não puderam ser lidos. Por favor, tente um arquivo diferente.
Hello, Sorry for The inconvenience Caused to You, Our Team has fixed the Demo Import issues and Rolled Out a Update V1.7.2, Kindly Update your theme to Latest Version ( V1.7.2 ) and then Import Demo Data, Thank You
i cannot import any of the demo content, i raised a ticket but haven’t gotten a response yet. please resolve my issue
Hello, Our team has checked your issue and replied to your Ticket. Kindly check your mail, Thank You
Hello, Sorry for The inconvenience Caused to You, Our Team has fixed the Demo Import issues and Rolled Out a Update V1.7.2, Kindly Update your theme to Latest Version ( V1.7.2 ) and then Import Demo Data, Thank You
thanks guys, this has been sorted
Great, It would be super great if you rate our theme 5 stars 
—Importing widgets—
Error: Widget import data could not be read. Please try a different file.
—Importing Redux settings—
Redux settings import for: tanda_options finished successfully!
—Importing customizer settings—
Error: The customizer import file is not in a correct format. Please make sure to use the correct customizer import file.
Hello, Please Create a Support Ticket Via Our Support Portal ( https://creativedigitalhelp.freshdesk.com/support/tickets/new ) . Our team will definitely help you, Thank You
Hello, Sorry for The inconvenience Caused to You, Our Team has fixed the Demo Import issues and Rolled Out a Update V1.7.2, Kindly Update your theme to Latest Version ( V1.7.2 ) and then Import Demo Data, Thank You
Can it be used on websites in China? The loading speed of Google font is very slow. How to solve this problem?
Hello, Yes You can use the theme. The loading speed of Google Fonts Depends on your Hosting Provider and Internet Speed. kindly Contact your hosting provider to fix the font loading speed issue, Thank You
Is this Support Elementor?
Hello, We are Developing Elementor Verison of Tanda Theme, Soon we will update Tanda Theme with Elementor. Stay Tuned, Thank You
Hello,
We are Happy to Announce that Tanda Elementor Version has been Released, Check Live Link Now : https://wordpressriverthemes.com/tanda-elem-landing/
Thank You
Not working in php 8 version
Hello, Please Create a Support Ticket Via Our Support Portal ( https://creativedigitalhelp.freshdesk.com/support/tickets/new ) . Our team will definitely help you, Thank You
Will it works on php version 8…
Hello, Yes Tanda Theme works, It seems you have created a support ticket for the php version issue and our team has replied to your query, Thank You
I had purchased your Tanda Theme but was Unable to import Demo 8. Got the following error:
Error: Widget import data could not be read. Please try a different file.
Hello, I regret for the inconvenience caused to you. I have checked the issue and Our Server was down from yesterday which caused the demo import issue and Now We have fixed the issue, Please try Importing demo import now and it should be working perfectly, Thank You
In the file /wp-content/plugins/tanda-extensions/tanda.php on line 69 you are calling a file that is not present in your plugin: /wp-content/plugins/tanda-extensions/widgets/home1/pricing/title.php
This is causing the error_log to fill up. We have commented the line out for now to fix the problem, but if you could include it in your next update that would be great. Also the screenshot for the theme still says v1.5 but it is v1.6 now 
Hello, Thanks for reporting the bugs. Within 24 hours we will fix the issues and will roll-out Theme Update, Thank You
PHP Fatal error: Uncaught Error: Call to undefined function is_product() in wp-content/themes/tanda/inc/tanda-action-hooks.php:101
PHP Fatal error: Uncaught Error: Call to undefined function wc_enqueue_js() in wp-content/themes/tanda/inc/tanda-action-hooks.php:103
We have had to customize the theme to fix it, but please address this in your next update. All we had to do is add this line to make it work:
if( !function_exists('is_product') ){ return; }
Thanks in advance!
Sure, We will roll out an update soon
Any updates on when this will be released?
Hello, All the issue has been fixed and Theme Update has been rolled out Successfully, Thanks for reporting the bugs.
I tried creating a support ticket but I keep getting “Captcha verification failed, try again!” Error. Please advise
Same issue with Signup.
I had purchased your Tanda Theme but was Unable to import Demo 8. Got the following error:
Error: Widget import data could not be read. Please try a different file.
Hello, Sorry for the inconvenience caused to you, We checked the ticket system and it is working fine. Can you please try again or directly email us to support@creativedigitalhelp.freshdesk.com , Thank You
The Favicon is not working as expected. When I upload a square version of our logo under the Favicon section (512px x 512px), the icon does not appear as expected. Instead, the icon that appears for the site is the logo I’ve uploaded under the Sticky Logo section. This makes the site look unprofessional. How to do fix this?
Hello, Please Create a Support Ticket Via Our Support Portal ( https://creativedigitalhelp.freshdesk.com/support/tickets/new ) . Our team will definitely help you, Thank You
I’m using the Home Version One theme and I’m experiencing a weird issue with the top menu bar. When scrolling, the top bar does not appear at the top of the screen. When I look at the Inspector it shows a top: 32px !important on (body.logged-in .wrap-sticky nav.navbar.bootsnav.sticked). This issue makes the site look unprofessional. How do I fix this?
Hello, Please Create a Support Ticket Via Our Support Portal ( https://creativedigitalhelp.freshdesk.com/support/tickets/new ) Thank You
OK IM WAITING ITS VERY IMPORTANT FOR ME
Thanks for your Patience, Our Team has given to solution to your problem, Please check your Mail. If you have any other queries, Feel free to reply to the Support Ticket, Thank You
Some bugs to report for your next update:
1. You have a bunch of 404 errors loading js and css:
2. You are using !important; in some of your mobile CSS code elements which overrides the colors users set in the theme options for the main color and From and To gradient colors. When you browse on mobile you will see these color change settings do not take effect on some of the elements and boxes and icons.
Hello, Thanks for reporting these bugs. Very soon we will fix these bugs and roll-out Theme Update.
Good theme so far, thank you for your hard work! (We are using it on Envato Elements). Best regards.
I would like to know how to put a photo behind such on this image: https://prnt.sc/22ftjul / https://prnt.sc/22ftmpp
how to remove these buttons and also customize the text size: https://prnt.sc/22ftfds
Hello, Our team has already replied to your Support Ticket, Thank You
Greetings I have been following your comments and I must add the your theme is great and I love the clean and crisp look and feel. Well done on A Great Theme.
My problem is I have been patiently waiting for the woo-commerce update which according to your comments has been available since 17 days ago but unfortunately am not able to see it work on my site
Please not that I have download NOW the latest theme available and have installed it with success , have also imported the demo site and it is working with no errors.
I found this link [ https://wordpressriverthemes.com/tanda/shop/ ] and have tried it and I see that it has a shop section on the menu with the supporting forms
Please advise what am I doing wrong or is there a step that I have missed out for me to get the shop section to work on my site
You assistance will be greatly appreciated
Regards , Krish
Hello, Please Create a Support Ticket with your Temporary WordPress Login details Via Our Support Portal ( https://creativedigitalhelp.freshdesk.com/support/tickets/new ) Thank You
Thank you already done ! THANK YOU FOR THE QUICK REPLY
Our team will look the issue and get back to you by Today, Thank You
I like your theme and would like to purchase it. I want to find out if it would be possible to create side bar categories on the shop page and where products can be search. https://wordpressriverthemes.com/tanda/shop/
Hello, Sorry for the delayed response we missed out your comment. Our team is working on Shop With SideBar page, We will inform you once we have added the sidebar page, Thank You
Is there a way to add extra bullets to sections such as about page sections, or add html. I want to add extra bullets to a section but I am limited to 2 or 3 depending on what template I am using?
Hello, Please Create a Support Ticket with more details about your issue Via Our Support Portal ( https://creativedigitalhelp.freshdesk.com/support/tickets/new ) Thank You
Hi, Customization in your theme is very limited. I have 6 open tickets waiting to be answered.
Mohamed Ridhwan here with a big bag of apologies in my delay. This pandemic has seen people stuck at home getting all creative. Whilst this is great, it has meant an increase in requests for support Honestly, I appreciate your patience. I have Replied to all your Tickets and Fixed the issues, Thank You
