231 comments found.
Hi,
I created my site, after I noticed that the size of the tables are large:
- wp_postmeta : 78MB - wp_posts : 84MB
Is there a way to reduce the size of the 2 tables?
I think the problem is with Elementor plugin.
Please guide me to solve this problem.
Thanks.
Hello,
I tried but no result.
Please suggest me another solution.
Thanks.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
The site is in localhost, I wanted to host it on a server, but each time I have errors because the database is too big.
I can send you the comic.
Thank you very much.
Hi Team i am import demo data but not import proper . please help us
we are waiting please solve this its urgent basic
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Why did you not respond back to my messages but responded back to the person underneath me who messaged after?
I answered you in the ticket. Please solve the problem on one system.
You told me you are not going to help me because of my review. How is that solving the problem?
I would like someone to please help me.
Are you giving a review to request support?
I gave the review because I was frustrated I was not getting the help I was asking for.
That is incorrect, we still answer your problem. You are not tracking tickets, reviews are dishonest and unfair to the person who is supporting you.
How is this fair to me. All I am asking for is support and I said I will change my review?
The person did not provide me with the support I needed. Maybe they thought they did, but they didn’t.
I am not trying to argue. I am just trying to get someone else to handle my ticket and provide me with support and resolve this issue.
Please stay calm and we will deal with each issue in the ticket. Can you remove the review and we can continue the discussion in the ticket?
Yes I can do that.
Thanks
hi there, one client is troubeling with your theme and the HEADER-BUILDER. He just wanted to rebuild your header but it seems that there are some bugs – shortcodes of elementor are not working correctly, right?
Hello,
The theme is still working fine. I am still supporting him in the ticket and fixed each issue. You can use Bixol right now and get the best help from my team. Take a look at past reviews to give you the best look at the theme.
Thanks
hi sir im not able to import demo data in my website please berife why not im import
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Is the booking feature included in the theme already? I see it in the demo site but not listed as a feature.
Hello,
I listed in the comment and the scheduling feature is available in the theme.
Thanks
Is there an HTML template of your theme? I don’t mind paying the full cost of WordPress but I like working with HTML better.
HTML template not available. Thanks
Hi, this is an awesome theme, but do you have any online CALCULATOR available, please? That’s a dealbreaker for me. Thank you
Hello,
The theme is not available, but you can send me the demo and I can consider adding to the theme.
Thanks
Hi, i have 3 plugin not installed on my wordpress
Case Theme Import > Not Installed Case Theme User> Not Installed Revolution Slider==>Not Installed
PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature im send you ticket please Im waiting …. Thx
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Ticket is done ,Can you help me quickly
Thank you!
Hi,
I have display problems when I updated the “Elementor” plugin
There is a solution? please?
Thanks
Hello,
The problem will be fixed when you update the Case Theme Core plugin with the latest version 1.1.0
I have a video tutorial in this article: https://casethemes.ticksy.com/article/17731/
Thanks
Thanks
Hello,
how to update the theme without losing the data?
Thank you
Hello,
1. Update theme using Envato WordPress Toolkit.
2. You can update manual theme: - If you have any troubles while using auto update ( such as permissions issue ) , and you want to update manually the theme via FTP or Cpanel.
- You download latest version of the theme on ThemeForest download page, and you rename the folder contain the old theme, then create a new folder and insert the latest theme into it.
Thanks
Thanks
Hello! I created a new category for services, but it doesn’t appear in Elementor. Two screenshots attached. https://prnt.sc/5J6B-H64ghmA https://prnt.sc/8ZzN_unK8TRV What could be the problem? Does anyone know a solution for this?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Good evening, I want to know the automatic update of the theme
Hello,
You can use Envato WordPress Toolkit plugin for automatic update
Thanks
Good evening, I would like the fixed trolley with the items purchased from the shop. Can it be inserted on the header? A thousand thanks.
Hello,
Is possible, with header layout not available, i will custom for you.
Thanks
Just buy the template and then I have to open a ticket and you customize it for me?
Yes
Hi, what method and plugin do you recommend for translating Bixol theme?
Hello,
You can use Loco Translate plugin.
Thanks
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, testimonial widget is not working correctly. This is an error with Elementor Widget.
Hello,
The problem will be fixed when you update the Case Theme Core plugin with the latest version 1.1.0
I have a video tutorial in this article: https://casethemes.ticksy.com/article/17731/
Thanks
Hi, Is it possible to make the testimonial grid a masonry grid style? Thanks
Hello,
It is possible but I need to add new layout and this work takes a long time.
Thanks
Hi,
This theme is really slow and its overall perfomance scored very low on PageSpeed Insights and GTMetrix … Despite using and tweaking with very good pro Cache plugins but still scored below 40% I’m really disappointend. This is only thing I should have checked before I bought it.
This theme causes Mobile Usability Issue. No permeant solution even after every updates.
Hello,
What exactly is the problem you are having? can you send me screenshot?
Thanks
Hi,
Please update the changelog
Updated. Please check.
Thanks
Thanks!
