4641 comments found.
Hello, is there any upcoming sale on this theme ?
Hello,
Could you please submit a ticket here: https://halosoft.ticksy.com/ and choose pre sale category to know about upcoming sale if it has
Thank you.
Someone of your team is changing my theme settings, what a lack of professionalism.
Hello,
Our technical team is replying to your email. We do not change the setting of your site. We only made changes based on your request.
When you have any requests, please let us know via Ticksy because your comment causes the misunderstanding for other customers.
Thank you.
Hi, I sent the proofs via email that some of my settings were changed by someone at Halo. By the way, they put some back already.
Im sorry for posting here but via Ticksy I can only post only one ticket at the time.
Hello,
We are replying to your email. Could you please wait for us and check your email?
Thank you.
After Finishing Customize my Store Social Media Links Disappeared from Footer Can you help me?
Hello,
Could you please submit a ticket here: https://halosoft.ticksy.com/ so that your team can support?
Thank you.
I sent you a ticket 3 days ago and there is no response yet and the problems with the template have not been resolved
Hello,
We answered your Ticksy ticket already. Could you please check your ticket?
Thank you.
Is this Shopify OS2 template?
Yes, theme is updated to OS 2.0 and fully compatible with Shopify OS 2.0
Hello Team,
How can change Arabic font type ? in Theme setting there is only change English Font. So please can tell me how can change it ?
Thanks,
Hi, Are you using RTL version? We are not sure about font type, you want to change font? If yes, it will not relate to English or Arabic
yes, I am using RTL version. and English is the first lang and I can change font from the theme setting from google to any font Now for second Lang Arabic how can change the font?
Hello,
Could you please submit a ticket here: https://halosoft.ticksy.com/ so that your team can support?
Thank you.
Hello They ask me to extend support license but I don’t want support all I need the guide document to change font for second language (Arabic)
Hi jasseroos,
The support system will request to extend support if your support time was expired.
Just to clarify your issue: The theme setting of font doesn’t relate to languages. You change font in another place of theme setting.
Your issue is: When you change font, you see the different font has been changed on english version but when view arabic language, it comes back to the old font?
Can you share us your store url?
No Dear I want assign two different font (one for English and another different one for Arabic ) so from where can change font for Arabic. All I have from theme setting option to change for English . So for second language from change assign different font for second language
Thank you so much for your explanation and we understand now very well for your request. Theme doesn’t have this ability now. We are not sure if this is possible to do for changing font based on each language because theme is supporting up to 6 different languages at the same time. If you would like to do, we can suggest as a custom work and will estimate for your own store. Thank you
Hello HaloThemes,
Does this theme have the option to display Dynamic Buttons for Apple Pay and Google Pay?
I am looking for a nice Shopify theme that has these features.
Thanks in advance,
Todd
Hello Todd,
If you want to show Dynamic Buttons for Apple Pay and Google Pay, you need to set up payment and login your Apple Pay and Google Pay account on the web browser.
Thank you.
bug on filters-Ella 5.0.9. I’ve set up a temp staff for your team via email sending. Please fix it ASAP.
Hello,
We answered your Ticksy ticket already. Could you please check your ticket?
Thank you.
I have provide a COLLABORATOR REQUEST CODE which your team could manipulate the theme, please be quick, thx
Hello,
We received your staff account already. If you need our help next time, please let us know enough information so that we can support you soon.
We answered your Ticksy ticket already. Could you please check your ticket?
Thank you.
Thank u for your help, all things done.
Dear Team,
We have purchased 12 months of support. But still we are not getting proper frequent reply through your support staff. For each reply its taking more than 24hrs. Please consider this as an urgent. PRIVATE TICKET #2995956 Thank you.
Hello,
We answered your Ticksy ticket already. Could you please check your ticket?
Thank you.
Does this theme have any animations? Like hover over images, or page transitions, or filtering animations?
Hello,
Could you please send us the exact animation you need so that we can give you the exact answer?
Thank you.
Hello,
The theme you mentioned is jewel-1.0.2-sections-ready.zip.
Thank you.
Can you open a support ticket to https://halosoft.ticksy.com/ and provide us a staff account to check the theme source you have uploaded?
I need help with the image swatch / variant not working for me! I’m launching my page soon and I need help with this ASAP!
Hello,
We answered your Ticksy ticket already. Could you please check your ticket?
Thank you.
Hello,
How can i disable sticky mega menu and card/product side bar here you can see screenshot https://monosnap.com/file/VRi06mM8jRgfBWxrr3QXKc6bDQjakJ
Hello,
Could you please send this request to this channel: https://halosoft.ticksy.com/ so that we can support you?
Thank you.
How to update new header Pet supplier for old themes
Hello,
The header of Pet supplier skin is Header 08. You can choose this option: https://nimb.ws/l1k7nW
Thank you.
How to upgrade all update for old themes
Hello,
Right now, you need to download the latest theme source to update your site.
To update your site, you can login into your account on Themeforest and download the new theme source (when we release the new version, we will delete the old version). Then, please upload this theme source into your Shopify admin without publishing.
We have instruction in the user guide to help you update the theme without losing setting on the homepage and some parts. It’s necessary for you to set up certain settings in Pages like FAQ, About us, etc. In addition, you need to re-do all customization ( changes are made in code) and install some apps again.
http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/update-themeThank you.
When I change the theme language, all the images on the theme don’t work
Hello,
We answered your Ticksy ticket already. Could you please check your ticket?
Thank you.
I have submitted a ticket in your support and it is not weekend. Almost 24 hours gone but haven’t receive any response. What’s the problem going on with your support?
Hello,
We answered your Ticksy ticket already. Could you please check your ticket?
Thank you.
Hi again Elle Team. I was wonder how I could translate de “Related Product Section” on product section, I can’t find the related option. Thanks.
Hello,
You can translate this text in the translation app we recommend here: https://nimb.ws/KFzkIj
Thank you.
Hi, Are we able to have an autoplay background video on the SOUN one product page background?
Hello,
Could you please send this request to this channel: https://halosoft.ticksy.com/ so that we can support you?
Thank you.
I need to remove the ’’I agree with Terms & Conditions’’ in the cart and checkout how do I do that?
Hello,
You can remove this feature here: https://nimb.ws/z8i0vD -> https://nimb.ws/chDzxN
Thank you.
Hi,
My collection have more than 1,000 products. Is it possible for the filters to work on those collections?
Hello,
This is the limitation of Shopify so we are unable to handle it.
You should contact Shopify to get their help.
We attach this link for your reference: https://help.shopify.com/en/manual/online-store/themes/customizing-themes/storefront-filters
Thank you.
Hi there,
Can the app “Smart Search & Filter” by Searchanise integrate with your theme?
Also, I need help with some customization. I really like how KALLES theme’s mobile version displays the menu at the bottom of the mobile screen just like a mobile app. Can you do that for me?
Hi khazanay,
Can the app “Smart Search & Filter” by Searchanise integrate with your theme?
=> We have not tested this app with our theme yet so we cannot give you an exact answer for this.
Also, I need help with some customization. I really like how KALLES theme’s mobile version displays the menu at the bottom of the mobile screen just like a mobile app. Can you do that for me?
=> Our theme has this function for available. We have coded this function with more advanced functions, allowing you to use many types of action for it.
https://prnt.sc/Uwq8gMufzNWYHi,
This link which you given “https://prnt.sc/Uwq8gMufzNWY” doesn’t work
How can I use this function ? Can you please guide?
Hi,
Strange! This option isn’t showing on my theme. Can you please look in to this issue?
Hello,
This feature is available on Ella 5.0.9 only. If your site is the old Ella theme, you cannot view this section and you need to update your site to the latest version.
You can follow our instruction here to update your site without losing theme setting: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/update-theme
Thank you.
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