63 comments found.
Hi, how i can edit footer in this theme ?
Thanks for your feedback!
Please see instructions here: https://info.bingomore.com/document/cerla/#wpbingo_framework_footer
Thanks, solved! have a nice day!
You’re welcome.
unbelievable, the one click importer does not work, always gets stuck on 14 per cent or 29 per cent
id like my money back please
id like my money back please
id like my money back please
id like my money back please
id like my money back please
one click demo import does not work! stuck at 85%, has been over 7 hours!
do you offer an install service?
Thanks for your feedback!
Try importing using Wordpress’s default tool: https://info.bingomore.com/document/cerla/#wp_tool
If it still doesn’t work, please send us a support request. Our support team will check for you: https://wpbingo.ticksy.com/
not working, stuck on 29% there is something wrong with your theme, ive reset my wordpress 5 times now and tried to install!
Thanks for your feedback!
Your website may have a hosting configuration problem, which causes the installation using ajax to fail. Please try installing using the default wordpress tool as instructed by us.
Hello, my support has been expired,but it is not possible to change the footer, from any setting. I select it in the theme options then I change it in the articles, but it remains the same (from the demo)
Thanks for your feedback!
Maybe your homepage is configured with a separate footer, please remove it as our instructions: https://info.bingomore.com/document/cerla/#wpbingo_framework_page
I would like to know if you have a script that allows the removal of your demo content? Specifically, the entries and links to any prngraphic websites!!
It’s absolutely outrageous that something like this isn’t reviewed by Envato and that you’re including such entries in your demo content!!!
Thanks for your feedback!
However I don’t understand what your problem is.
If you have problems need help. Please send us a support request.
We are always here and ready to assist you: https://wpbingo.ticksy.com/
Best regards.
My problem is that entries are being written into my database from your demo content that advertise p_rn_graphic websites. The p_rn site (p_rn_kita.com) doesn’t seem to exist anymore, but it’s still outrageous, and I have no idea what kind of unnecessary or harmful entries I now have in my installation because of the import.
For example, post_id 2264 and 19107.
Thanks for your feedback!
It seems that our server data has been hacked. We have now taken the necessary measures and removed this spam data from the sample data. You can download the latest version to use.
do you have any plans to add all the functions you have on the shopify version to this as well? eg ask a question and frequently bought together?
Thanks for your feedback!
However, we currently have no plans to update this feature for the item.
Hi, my support has expired, I need to update your theme I can’t find any documentation to understand the exact steps to do in your documentation. Can I delete the theme with the old version and then reload the new version that is present on themeforest.. Do I lose the settings or everything goes back to the original? thank you.
Thanks for your feedback!
Yes, you can do that. But to be safe, you should backup before updating.
Hello, my support has been expired, but it seems there is a compatibility issue with WooCommerce because I get some errors: “PHP Warning: Undefined variable $attachment_image in /data/sites/web/iconsalonsbe/www/wp-content/themes/cerla/inc/woocommerce.php on line 273” Could you please help me?
Thanks for your feedback!
This is just a warning from the php version you are using, it is not an error. It does not affect your website.
However, if you want to remove this warning, you can also create a ticket and send us a support request. We will fix it for you.
Best regards.
Hello, I’m not able to create a ticket since my support has been expired…
Thanks for your feedback!
We have an update to fix this issue. You can download the latest version and replace the function where the error occurs.
Thanks! But now I get a new warning: [04-Dec-2024 08:31:48 UTC] PHP Deprecated: Creation of dynamic property ReduxFramework_extension_wbc_importer::$field_name is deprecated in /data/sites/web/iconsalonsbe/www/wp-content/plugins/wpbingo/lib/extensions/wbc_importer/extension_wbc_importer.php on line 73
This is a third-party plugin issue, which is beyond our control. You can contact the plugin developer to let them know if you want to remove the message. However, this is just a notification, not an error. It does not affect your website.
Third party plugin? Wp bingo is your own plugin, right?
Thanks for your feedback!
Sorry for the mistake, however we have checked and did not see the problem as you said, you can try by replacing the latest version of the wpbingo plugin.
You can renew and send us a support request, our technical team will check directly on your website environment.
Hello, sorry but there is not update of the wp-bingo plugin. It’s still version 1.0. My license has been expired, but this issue is not a mistake from my side. Can I send you the credentials so you can investigate the issue please?
Please download the latest version from themeforest and use it. We have updated some things but not marked the version.
Okay thanks, There is also another strange warning in the debug log: in /data/sites/web/iconsalonsbe/www/wp-content/plugins/litespeed-cache/src/media.cls.php on line 801 [04-Dec-2024 14:21:30 UTC] PHP Warning: getimagesize(https://wpbingosite.com/wordpress/cerla/wp-content/uploads/2021/01/5.jpg): Failed to open stream: HTTP request failed! HTTP/1.1 404 Not Found. Do you know the cause of this error?
The image link above does not exist, please use the correct image.
Fatal error: Uncaught Error: Call to undefined function cerla_global_settings() in /wp-content/themes/cerla/header.php:15 Stack trace: #0 /domaine.com/wp-includes/template.php(810): require_once() #1 /domaine.com/wp-includes/template.php(745): load_template(’//w…’, true, Array) #2 /domaine.com/wp-includes/general-template.php(48): locate_template(Array, true, true, Array) #3 //www/domaine.com/wp-content/themes/cerla/page-templates/homepage.php(9): get_header() #4 //www/domaine.com/wp-includes/template-loader.php(106): include(’/home/glamglm/w…’) #5 //www/domaine.com/wp-blog-header.php(19): require_once(’/w…’) #6 /www/domaine.com/index.php(17): require(’/home/glamglm/w…’) #7 {main} thrown in www/domaine.com/wp-content/themes/cerla/header.php on line 15
Thanks for your respond !
Please send support requests via the link: https://wpbingo.ticksy.com/
Our support team will check for you.
Best regards.
it’s a compatibility problem of your theme with the last version of wordpress or php !!! you must fix that without asking us to buy support licence
We have checked, the item is working fine on the latest version of php and wordpress. Maybe your problem comes from file and folder permissions, we need to access the file to find out the problem.
Thanks for your respond !
Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.Hi, We are not able to edit the Drop down Cart Pop Up. We want to remove the “FREE SHIPPING ON ALL ORDERS OVER $75”
I have looked Theme Options & Headers section in appearance. Still not able to figure it out
Thanks for your respond !
Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.The preview is not showing on themeforest. please fix it
Thanks for your respond!
However preview still works fine: https://prnt.sc/BZDDxQ7b3MOx Maybe your browser is blocking the themeforest iframe.Is it support RTL Support?
Thanks for your respond!
Cerla supports full RTL.Dear Sir, madam
I purchase this script but i haven’t use it , now when i start using on my project , all the things are fine , some problem i am facing might be i can’t found the way as i am graphic designer not the developer 1. I cannot change the size of the logo, vsible too small and not visible on other pages also 2, Unable to add header under product pages
Pls help me out thanks Bhuvan Arora
Thanks for your respond ! Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.
Thanks for no support dear, Pls update your documentation so that we can do it by ourself or tell us the procedure as in theme no way to change the size of logo and without this no theme is good at all dear
Thanks for your respond! To customize the size of the logo, please override this css: https://prnt.sc/uS_kYL5W_tYl
Thanks for your respond! Please override or remove this css: https://prnt.sc/OsOahV_UTwzo
sorry to say dear still the problem is at is after changing the brightness to 0% still also it is white .single-post-sticky_title .bwp-header .wpbingoLogo img, .single-post-prallax_image .bwp-header .wpbingoLogo img { filter: contrast(0%) brightness(0%); } }
Hope you understand , very bad experience , no change after change of brightness value
Thanks for your respond! Please purchase additional support packages and send us a support request. Our technical team can only assist you via forum support.
Hi dear , instead of renewing support for the that theme which lacks basic things simply logo not get proper visible on the theme and asking 41.13$ for the logo visible don’t you think it is simply cheating selling incomplete theme 2 month before you give the solution which is wrong tried many times
sorry to say dear around 100+ themes i purchased till yet for my projects such a rude response from side reflects that you people are highly unprofessional ! Pls update your theme codes then sell dear as not all the web designers are developers – basic functions are not there- very bad exerience
Thanks for your respond! We can only support when we have complete information about your website and your support period has not expired. This is Evanto’s rule. Hope you understand and sympathise.
website : https://kraftingtales.com/product-category/lamps-lights/ white patch is coming up instead of proper logo theme code error
Hello! I have optimised shop on Woocomerce, but I don’t want overload system with Elementor plugin. Is it possible using your theme without Elementor (only with Woocommerce and some premium woocommerce extensions)?
Thanks for your respond! If you want to build a website like our demo. The Elementor plugin is required.
Thanks for your reply! Will the main woocommerce templates without the Elementor (archive store, product, categories, ajax filters, cart, checkout, account, etc.) look and work the same as in the demo?
Yes, pages not built with Elementor still work as demos.
Hi, I use Header style8, it works good, but for page “shop” it appearance in white color on white background and unvisible…can you help me?
Thanks for your respond ! Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.
Hello,
The last update of the theme is not available in the administration of wordpress? Do we have to download the theme update on themeforest?
Best regards
Thanks for your respond ! Yes, please download the latest version from themeforest.
Update broke all my traductions and my navigation … Updates will never be available on the wordpress administration? Never see that on a theme
Thanks for your respond ! This is an evanto exclusive item. You will not be able to update directly on wordpress. Please download the latest version from themeforest. If you have problems need help. Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.
hello, do we have to extend the support to get the updated version of the template ?
Thanks for your respond ! You don’t have to do that. You just need to download the latest version from themeforest.
why does your hero banner load after the page is loaded? can this be bypassed ?
Thanks for your respond ! Yes, if you don’t set lazy load for images. This will not happen.
I have just purchased this theme and while verifying the ownership it shows an invalid Liscene key
Thanks for your respond ! However there seems to be confusion here. Can you explain better or send us a screenshot of your problem? Also if you need help. Please send us a support request. We are always here and ready to support you : https://wpbingo.ticksy.com/
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