105 comments found.
What are the optimal logo dimensions please?
There is no recommendation for the logo dimension. Depending on the shape of your logo, you can try to have your best one
Hi! Can you please point me to the documentation link? During the original set up I turned off the author from showing on the blog post and now cannot figure out how to make the authors visible. Thank you!
Hi
Please download the full package file of the theme, then you can see the offline documentation file inside your package
Thanks
If you want us to help, please send us some screenshots of the issue the we can easy to help you out soon
Thanks
Hello,
This is not a support question but a bug report.
The Page Builder is now not compatible with WP 6.7. When we would like to edit a page of Page Builder, the page content become zero, nothing displayed !
So please update urgently your theme. Best regards.
Hi
Please update your theme, and all plugins come with it, it will help you to resolve your issue
Thanks
Hello, Thanks for reply.
I have updated the theme, but I can’t edit the page Buider (index page). But when I come back to the 6.6.2 version of WP, it function as well.
My PHP version is : 8.3.9
Best regards.
Does not worked with the last version of WP !
Hi
Thank you for your questions, could you please renew the support time, then send us in details about your problems and the WP admin account so that we can help?
Yours themes are almost out of date, and un-compatible with the last version of WP. I bought two of your themes and this is a bigger mistake for me.
When the people report the probleme, you ask them to pay for the support. Unbelievable.
Hi
We tested the theme carefully each time we submit an update. I can assure that there is no issue with the latest WP version right now. There are more than 1000 users are using the theme, so you can see no one complain about the incompatible issue. In case your need help to fix problem in your website. We need a valid license and this is the Envato rule, not from me.
Thanks
Hello,
Before buying the theme, I have a question : Is the theme will be compatible with the last version of WP ? I see that you do updated to the 6.6.2 version. But now the laste version is 6.7.1 !
Thanks for reply.
Hi
Thank you for your interest in our theme
Yes, the theme is compatible with the latest version of WordPress, so please do not worry about that.
If you have any questions, you can feel free to contact us at any time
Thank you
Thanks for reply.
Anyone els have tested with the last version of WP ?
Hi
Our team has tested the latest version of the theme with the latest version of WP, so please do not worry about that
If you have any questions, you can feel free to contact us at any time
Thank you
Thanks for reply.
But now I saw a comment saying it’s not compatible with the last WP ? Sound complicated ?
I’ll buy it if you updated your theme.
Hi
We confirmed that the theme is compatible with the latest version of WordPress as you can see the theme has just been updated recently. Moreover, when you purchase the theme, you will have 6 months support from our team if you have any problems or questions, so please do not worry for anything.
In case you still have any questions, please feel free to contact us at any time
Thank you
Hello, this seem to be a recurring issue that we have addressed before but it is a problem once again: I’m trying to make changes to the homepage but when i click edit there is nothing to see, in edit more the page appears empty and there are no builder options visible. How do we fix this and why do the page builder options keep disappearing?
Hi
Thank you for using our theme. Can you please let me know what you did before the issue come? Could you please send us the WP admin so that we can take a look at the issue?
Thanks
Will do, thank you!
Hello,
Great theme, had it for years, the issue right now though is that individual post settings for the theme are no longer available all of the sudden: the area where you select the page template for example (how the hero image appears, if it has a sidebar etc). Any suggestions for why this is happening?
thank you
Hi
Thank you for using our theme. Firstly could you please renew the support time, then send us an email with details of your issue so that we can help?
Thank you
Hello,
This is not a support question but a bug report. Please Update your theme to the last version of WP.
The Page Builder is now not compatible with WP 6.3. When we would like to update a page of Page Builder, the page content become zero, nothing displayed !
So please update urgently your theme. Best regards.
Hi
Thank you, we will double check and apply fix soon
Hi,
After the update to 3.7 version, the issu is fixed now !
This is my Config :
WP : 6.3.1
PHP : 8.2
Thanks.
Thanks
Hi there, is it possible to choose SVG (of course, security issue is there, but imagine the svg logo is usable in the media library) as logo? I tried to choose the svg file but it does not show anything on the site.
Hi
Thank you for using the theme, could you please email your ticket to our support team via bkninja.team@gmail.com and please including your purchase code so that we can help?
Thanks
Theme Keeps Breaking
I asked for support – I purchased a contract for this breaking issue – but no response.
We replied your email and checking your issue. Please wait a moment
How where? would you add tracking code for Google etc. Been looking for awhile I dont see where I could put it? ALSO- HOME PG Looks like its fixed but custom fields still present – not sure
Hi
Thank you for your reply. To add the tracking code of Google, you can use this plugin.
https://wordpress.org/plugins/ga-google-analytics/Thanks
Hi, your theme is very good. I need to disable the views on the articles please (this is very important), and if possible the Author logo. Thanks in advance. This is for a new site.
That’s ok, I desactivate on CSS.
Hi
Thank you. I see you have not purchase our license so I hope you could purchase one to have our support service
Thank you
Hello,
I am having issues with gallery images stacking on the left living the right column empty suddenly after the latest WP update perhaps? Any solutions for this would be appreciated.
thank you!
Hi
Thank you for using our theme
I see the support time of your license has been expired, so could you please renew it then send us the WP admin account? We will help to check and send you the solution soon
Thank you
Hi Suga team, I found that login-with-ajax in folder of suga theme has break down login-with-ajax features. When I login with wrong or mississing username and passowrd. It redirect to wp_login.php page. Please check it
Hi
Thank you for using our theme, we see that you have not purchased our theme, so could you please purchase a license to have our support service?
Thanks
I proposed suga theme for my manager and he purchased it by his account. How I can verify this for you
Hi
You should get the purchase code and send it to our email, our team will check and help soon
Hi, I can’t modify my home because the compositor/page builder with my version of Wordpress. My site is: nosignalmagazine.it
Hi
Thank you for using our theme. I see the support time of your license has been expired, so could you please renew it, then send us the WP admin account? Our team will help to check soon
Thanks
Hi, I would like to ask if is it possible to use <!-nextpage-> in Page Builder? It has an important feature, but unfortunately it doesn’t work in the test of the Custom HTML block of Page Builder. Any workaround? Thanks
Hi
Unfortunately, this is impossible with the pagebuilder plugin. I’m sorry for the inconvenience
Hi, thanks for your reply. Can you please let me know what should I do to achieve the pagination? (I’ve tried using child-pages, but it’s not ideal)
Hi
Our pagebuilder just supports to show articles and pagination of those articles. It can’t use ”<!nextpage>”.
If you want to use this, you can use the default page template and ignore the pagebuilder template
Thanks
Hi, thank you for your reply. The fact is that one of my page is generated with PageBuilder, but while increasing the content, it needs to add pagination (otherwise the page will become an overly long page in scrolling). And I can’t switch back to default template because the page has already been generated (I believe it cannot be implemented by default page template). Any solution for this situation? Thanks
Hi
Unfortunately, there is no solution in this situation with the pagebuilder. If we figure out any solution, we will inform you then
Yes please. It is more preferable to use ”<!nextpage>”, instead of the subpage to create the pagination of the document. I look forward to your solution. Thanks.
How to show button Light/Dark ?
Hi
Thank you for using our theme, you can find the switch button in Theme Option -> General Settings
Thanks
I like your theme very much, do you think this theme will fit my site? isbul.gen.tr
Hi
Thank you for your interest in our theme, I’m not sure but I think the theme will fit your site
Thanks
Question / Bug 08 ៖
This is not a support question but a bug report. Please Update your theme to the laste version of Wordpress.
The suga theme support till the 5.7 version of Wordpress. But now the last version of Wodrdpress is 5.9.1 and the Warnig messages appealed in these pages :
/wp-admin/customize.php
/wp-admin/widgets.php
This is the Warning messages :
Warning: Attempt to read property “ID” on null in /home/clients/xxxxx…xxx/wp-content/plugins/bkninja-composer/controller/bk_pd_template.php on line 6
Warning: foreach() argument must be of type array|object, bool given in /home/clients/xxxxx…xxx/wp-content/plugins/bkninja-composer/controller/bk_pd_template.php on line 11
You can see the printscreen here : https://imgur.com/n6mhUil
So your theme causes the security risk if you don’t update it.
Regards
After the update to 3.2 version, the issu is fixed now ! Thanks.
You’re welcome 
Question / Bug 09 ៖
This is not a support question but a bug report. Please Update your theme to the last version of Metabox.
The suga theme support only the 5.3 version of Metabox. But now, the last version of Metabox is 5.6.1, and the bug appealed in every page template here:
/wp-admin/post.php?post=xxxx00xxx&action=edit
/wp-admin/post-new.php
Please see the Printscreen : https://imgur.com/u4ogK49
So your theme causes the security risk if you don’t update it.
Regards
Hi
We checked inside the theme and unfortuantely, we can’t see the problem like you have reported. Can you update the theme to the latest version and check again?
Hello, after updated to the 3.3 vesion, the issu has been fixed. Thanks
I have also update the wordpress site to the 6.0 and the theme is 100% compatible withe this vesion of wordpress. Thanks
Thank you
I am running Suga version 2.3.12 version of the theme. The search button on the main menu is not working. A rollover of the search icon does not reveal any link and clicking the icon does not trigger any activity.
Hi
Thank you for using our theme. Could you please send us your purchase code to our email bkninja.team@gmail.com? Our support team will help soon
Thanks
Where can I add a text at the end of the post for all posts?
Can you please tell me more details? Seem like the theme doesn’t support to add a custom text at the end of all posts.
I want to add a text indicate the last update time of a post at the end of each post.
Hi
Unfortunately, the theme doesn’t support this option. But if you want, we can offer you our customize service to do that
Thanks
