67 comments found.
hello, i want to buy your theme. Can products / boxes also be purchased without subscription?
Hi,
Yes! You can have variable products instead of subscriptions and these will be Purchasable in the configurator.
Best regards!
hi i like the project but i want ask can WC Product Variations auto steps scroll afetr answer ?
hi i want custom customization and i am interesting to buy TheCrate – WooCommerce Subscription Box Theme email me please
Hi,
No, there is no auto scroll to the next step in the WC Product variations plugin (we might add this in a new update)
Update: We will review the email and get back to you asap.
Thanks 
Hello. Does your payment gateway system accept JCB cards?
Hi,
JCB cards should work for payments. Just in case you have troubles while using the theme, please drop us a help ticket here: https://themeslr.ticksy.com/
Thank you. I will attempt using the JCB card.
The profile image fits very well with desktop view but the profile image does not fit perfectly with the mobile view. Is there a way to adjust the mobile/smartphone view separately?. I am aware that Elementor can adjust the desktop, mobile/smartphone views separately. Is it possible to use Elementor to do it?. Any suggestions? Thank you
We do not support Elementor. The theme is optimized for WPBakery at this moment.
But I don’t understand what is the problem. You can give us an email with some screenshots here https://themeslr.ticksy.com/submit/#100010162
Thank you
I figured it out from WPBakery. Thanks.
I was studying https://www.kindsnacks.com/build-your-own-box-MBYOB.html. Is there a way to allow customers to choose when products will be delivered. For example, customers can subscribe and choose (delivery every 45days, 15days, 30days, 60days, 90days, 180 days etc)?
There are plugins to schedule delivery such as: https://wordpress.org/plugins/order-delivery-date-for-woocommerce/ or other free and premium plugins.
Hi, I currently have an Astra theme with Elementor on the homepage. If I’m going to install your theme only for the shop, does this override the homepage and other subpages? I just want to use the subscription functionalities. thanks
Hi there,
If you already have a website based on another theme and want to keep that design as it is now, then my recommendation is a multi-site or a separate directly for the shop.
For example, a new WP installation on your host let’s say yoursite.com/shop and on the shop directly install our theme and set the shop.
Otherwise, since you can’t have two themes installed at once, your current site may suffer changes
Hello, Can you please tell me how we can update the Slider Revolution and WPBakery Page Builder plugins? Wordpress is asking for a license to update, but I thought the license was included for both with the theme? Thank you!
Hi,
Because these plugins are bundled with the theme, all the updates are coming through the theme. An update is on the way (of the theme) – all the new updates are always including the latest updates of the plugins.
Now, if you want the update faster, please open a help ticket here: https://themeslr.ticksy.com/
Hello,
Okay, thank you for your help and explanation here! I just logged in and the updates were available for both plugins and they updated successfully, so I’m all set. I appreciate your help!
Thank you, - wagoo
Hi, would this work with shopify?
Hi Thomas,
This is a theme for WordPress. It doesn’t work with Shopify.
Hi, Can we have the option to buy a product once and the same product as a subscription? Thanks
Hi there,
Subscription products can be added along with normal products.
Subscription product is a product that can be automatically paid weekly, daily, monthly or how often you want.
A normal product is a product without a renewal.
After importing the demo content and installing the product configurator plugin, the configurator plugin does not work and have demo content in there like on your demo site. I want to play with it on the backend before I develop ours for our company and spend time working on it. Can you please assist.
Hi,
Surely we can assist. To take a look, please open a help ticket here: https://themeslr.ticksy.com/
Make sure that the plugin is installed and activated (you should manually install the configurator plugin from the main package folder).
Regards!
Ticket opened. Didn’t get a reply.
Do you have a manual on how to configure the configuration plugin?
Hi there,
The ticket has received a response from us 7 days ago: https://themeslr.ticksy.com/ticket/3130679/ Have you checked it?
Pre-sales enquiry: I am interested in the TheCrate (PuppyCrate theme) because it has some cool features like the (make your box option for customers) . Can I customize it to make a healthy food and beverage subscription box website? or is it specifically designed for puppy? Thank you.
Hi there,
The theme is made for multi-purpose subscription box business types. For example, take a look at our landing page from the live demo:
https://thecrate.themeslr.com/landing (You will see a lot of demos/premade sites).And by the way, we already have two food-related demos:
Meal Kits Crates
Fresh Food Crates
I have studied the demos. It is really cool. There is a part I don’t understand. (1) How can I setup the Instagram feed so that all my posts can display on my homepage website? (2) Do you have a slide feature?. Slide feature so that I can add multiple images in the homepage. Thank you.
Hi Tom,
For Instagram, we are using a plugin called ‘Instagram feed’ -> https://wordpress.org/plugins/instagram-feed/
All the details on how to set it up are included in the link. By the way, the set up of the instagram feed plugin is very easy, all you have to do is to link your instagram account (by using a button from the settings of the plugin).
If you need assistance we will be here to help you with this too! (Here or on our help desk: https://themeslr.ticksy.com/ )
- Cheers
I have written to the help desk but I have not received a reply yet. Anyway, I am trying to (1) change/replace some background image on the front page but I could not find the background image location. I attached the images in the message I sent to the help desk. (2) I could not find a login page and register page for old customers and new customers. How can I create it such that new customers can register and old ones can have their own account. (3) How can I make it easy for customers to cancel subscriptions anytime and switch to another subscription conveniently? Thank you.
Hi,
We’ve replied to your ticket. Please see it here https://themeslr.ticksy.com/ticket/3178135
Hello, I enabled the separate card button (credit or debit card) for PayPal (so that non-PayPal account holders can also make payments on my website). Unfortunately, it did not show/display as a payment option at the checkout. At this time, only PayPal account holders can make payments. I can only see the standard payment button (PayPal). Please assist.
Hi there,
Check the ticket, please. Our agents already posted some new updates on it.
Take care
Hi, is it possible to use this theme for daily meal delivery subscription based. Like if someone have make payment for 7 days (7×10usd) 70USD then will I get a new order of 10Usd every day for 7 days?
Hi there,
This is the exact purpose of this theme. For example, take a look at this meal product subscription: https://thecrate.themeslr.com/product/meal-kit-zen/
Screenshot with the setting made on the product edit view: https://i.imgur.com/YEI1UGo.png
Hello, I am interested in buying this theme. Any chance that it will be discounted? Thanks.
Hi there,
Unfortunately we cannot discount the theme as it has already been discounted 1 time in the last 30 days. (New rule from Envato).
Best regards!
Good Morning! I’m thinking about buying this theme and we have a question. Is there a possibility to install the Live Demo with one click or even contract for the installation to be done on our domain?
Finally, we saw all the Live Demos, we didn’t find any that have the WC PVC installed to cheeck it out, do you have a link to a Live Demo with it working in the theme?
Thank you very much!
Hi there,
Yes, you can import any of our demos from the live site by using the one-click demo importer feature (included in the Theme panel -> See the docs: https://themeslr.com/docs/thecrate/#installation5 )
You can find all the demos integrated with the Configurator (WC PVC) in the nav menu of the live preview:
*The plugin is included in the package of the theme.
For post-sale questions, we have a dedicated help desk here: https://themeslr.ticksy.com/
Hello,
Will there be a discount for the theme? thank you
Hi,
Envato will prepare a campaign by the end of this month. TheCrate theme will be included in the campaign. For this reason, we cannot discount the price at this moment.
Hello, many thanks for your beautiful subscription theme
I need your help, I want to change the cart icon color in the header
Could you explain me how to edit that color ? Because i can’t do. it by the css, that element call a svg
Hi there,
Please Copy & Paste this code to Theme Options Panel > General Settings > Custom CSS Code:
header .cart-contents svg path {
fill: #fff;
}
*and replace the #ffffff with your new color.
Let us know if you have other questions or if you have troubles with this one.
We will release an update to change this directly from the theme panel, shortly.
hello, how is the box configurator managed? https://thecrate.themeslr.com/demos/kittencrate/subscribe/ is it a plugin?
Hi,
That’s a plugin built by us. It can be purchased separately by those who don’t purchase this theme: https://codecanyon.net/item/wc-product-variations-configurator-on-any-page/35282611?s_rank=1
If you purchase the theme, you will get the plugin for free, bundled in the package of the theme.
See the documentation of the plugin to learn how it works: http://themeslr.com/docs/wc-pvc/
Best regards!
hi, do the theme support rtl?
The RTL variant is coming very soon, in the next weeks
Best regards!
We would like to add Buy Once option in this frequency options
Hello,
I have a re-load problem with your theme. For exemple, in this link https://www.cheftifit.fr/produit/box-10-repas/ , we can choose product and quantity but however the box does not update and we can’t add it to the cart.
I had the same problem with the veggies box included in the theme. https://www.cheftifit.fr/produit/veggies-box-grouped/
For the veggies box, the button for the quantity doesn’t work, but if we click on add to cart, after we buttons works.
Could you help me please
Hi there and thank you for reporting this problem with the Grouped product type.
- We also saw your ticket and replied a few minutes ago (we have attached the updated theme with this reported problem solved).
- The new update released a few moments ago also included this fix (thank you again for reporting it).
Please see the ticket and let us know if you still have that problem.
TSLR
Hello, Thank you a lot, my problem has been fixed. The support has been really reactive
Thank you for the kind words. If you enjoy the theme and our support, you can also help us grow this theme by posting a positive rating on your downloads section. You can use this direct link to rate your experience with us and the theme: https://themeforest.net/downloads#item-34419042
Best regards & have a perfect weekend!
Hello, 1. can I include multiple restaurants(like a 100) and then lets customers subscribe to one of the restaurants and chose their meals for a whole mount? 2. can I make each restaurant to modify their settings. For example, restaurant A does not allow customers to leave a comment on the unwanted ingredients. 3. When a customer subscribe to a restaurant can it shows the restaurant selected on a separate page and let subscribers to change and select their meals?
Hi there,
The restaurants will be separate vendors? I mean, all of them will manage the products individually and you will earn commissions from their sales?
yes
Hi,
You will need a PRO variant of WCFM Marketplace or Dokan PRO. Their pro versions has access to subscriptions.
Dokan/WCFM are engines for marketplaces (multi-vendors) and this way your vendors will be able to create subscription products from their accounts.
Let me know if you have other questions
hello, can you send me the link of the Dokan PRO theme. thanks
Unfortunately we don’t have a demo for Dokan PRO.
How do we update your theme? I have not been prompted on the backend of my site to do so and there has been a few new versions since I have installed it and built out my site.
Hi there,
Updating the theme can be done in two ways:
1. Automatic updates, by using the Envato market plugin: https://www.envato.com/lp/market-plugin/ (download + instructions included in the link)
2. Manual, by redownloading the theme from your ThemeForest account and uploading it over the current theme (override the current theme).
Don’t forget to backup the current theme.
