1294 comments found.
Hello, is there any upcoming sale ?
YES 
when sir ? please let me know
Hi, 30% OFF Campaign is expected to start next week, please wait for it 
My pictures in product description display incompletely on mobile phone.How to modify it?
Please use our support system : https://support.the4.co/ We will check it for you. Thanks!
Hi. How do we remove the Tool box appearing on the middle right side of the screen ?
You can add this below custom css code into Theme settings->CUSTOM CSS/JS option to remove the tool box: .admin_t4_tools.t4_tools_btns.on_show { display: none!important; }
Thanks. Also, there is another botton showing “protected by CAPTCHA”. how can we remove that?
To Disable Google reCaptcha: From your Shopify admin, go to Online Store> Preferences. uncheck Enable Google reCaptcha. Then click Save.
I’m seeing an issue when adding variants to the cart. It’s not adding the ones I selected from the product page. Anyone else having this issue?
Please use our support system : https://support.the4.co/ We will check it for you. Thanks!
Already did, thank you!
We keep having the same issue when selecting variants from a product page
Our team will help you on your ticket.
is it a good theme for phone cases business?
Yes of course, a lot of our customers have used the theme for phone cases shop
Hello The4,
I was going to purchase another license for this theme for another Shopify website. The client wants to make sure that the Dynamic Button options will display Apple Pay and Google Pay buttons. Some themes just display the :buy Now: button.
Can you please verify that this will work?
Thanks,
Todd
Hi, yes the Dynamic checkout button works fine, those buttons will appear depending on the customer’s shopping habits.
I wrote a paragraph for short description but I do not want it to apply to all the products, how do I configure it to only the products I want? I add a metafield to the short description and upload a picture but it does not display, is it because of the size beyond the container or something?
In case you want to show the content for certain product you can use metafields. Please check this doc for reference (3. Product Metafield – Short Description): https://help.the4.co/docs/product-page/configure-metafield-on-kalles-3-x-supported-os-2-0/#3-product-metafield-short-description
hello The4, I created a short description metafields, but the original description that I set in the default product template doesn’t display, the tab description part disappears. If I delete the short description metafields, the description will show in the place for the short description rather than the original place that is supposed to be
Please use our support system so our team can take care of it: https://support.the4.co/
Prepurchase question.
Does this template allow me to create a collapsible row/tab in the product information section and use dynamic metafields in the tabs content section like the default Dawn theme? I need custom sizes for each product and I already have the dynamic metafields setup. Thank you.
Yes you can do that
Can you please point me to this in the documentation?
This is document for reference: https://help.the4.co/docs/product-page/use-the-custom-html-with-metafields-in-the-description-product-tab/
I apologize, I do see metafields but i do not see dynamic metafields. Do you have a support email I could email you a screenshot?
Please email us at the4studio.net@gmail.com
Hi, Where can we selecte all the page templates in Kalles? I can’t find any example within the theme.
Are you trying to import demo data? If have nay questions please use our support system so our team can take care of it: https://support.the4.co/
Hi there, 1) Somehow am not able to use RTL in the new Kalles version 3.x that supports Shopify 2.0 structure. When I use older Kalles versions like 2.x the RTL works fine. Can you please advice? 2) Is there a repository that I can always download the older versions from if I wanted?
Please use our support system so our team can take care of it: https://support.the4.co/
Hi, team!! My support has expired but I just need one quick help. All the images of the product on collection page, Child List in Header 4 are not showing. Only the infinity symbol is loading. I recently moved to the latest version of your theme. Please help me resolve it.
This error is not simple and does not occur in the original theme, there may be a conflict between the theme and app so it requires the intervention of the development team. Please renew support and use our support system. Thanks!
Hi, Can we use the same theme license for different shopify store as i am planning to close current store and move to different shopify store?
When you move store domain please let us know at the4studio.net@gmail.com. We will help you.
hi,
I just purchased the theme and wanted to install the homepage version “Fashion 11” on my theme layout. but it is showing default homepage. How can I change it?
You can follow our document to import demo for your store: https://help.the4.co/docs/installation/import-demo/
Hi, we want to show stock level on the product page when stock is > 0. I can’t find an option to do this in Kalles, Can you please explain how and where we can configure this?
Please check this doc for reference: https://help.the4.co/docs/product-page/product-summary-option/configure-product-summary-blocks-content/#13-inventory-quantity
If you have any further questions please use our support system: https://support.the4.co/
Our team will assist you accordingly.
That’s a fake function. I want to show real stock information.
You should select the default option for Inventory Quantity: https://tppr.me/RkhT3
Hey Team!
I Have Updated My Store With Your Latest Version Of The Theme And I Have Totally Lost All My Previous Changes, Can You Tell Me How I Can Get My All Changes On The New Theme…
Thanks
Hi there, the core of theme for Shopify 2.0 is completely different, entire file structure changed in so you need to do the work on the whole site again. Regards!
When I click the change log, it shows there is a Trojan virus. It happens to some links of your manual. and I reported to your staff before. Seems it’s not been taken care of. I wonder if there are people having the same issue like us?
Access denied The requested web address cannot be provided.
https://help.the4.co/docs/changelogs/Reason:
object is infected by HEUR:Trojan.Script.Generic
Message generated on: 3/3/2022 9:46:14 am
Thank you for reporting this to us. We are working hard to find the cause of the issue. Please allow sometime!
Hello In my home page i would like to have a tab by category. And when I choose a category it sends me to a subcategory.
Thank you for asking the question but the theme doesn’t have such section. We only has collection banner or collection list. Only has the tabs for product not for collection. Like this for example: https://tppr.me/JJP1X
Hi the change log file is been blocked by the anti virus stating due to” trojen object” Its been the same since last update
Thank you for reporting this to us. We are working hard to find the cause of the issue.
Hi, Is it possible to try the theme for a limited period like the themes on Shopify?
Sorry we don’t offer free trial so please check our demo carefully before buying
Quote from shanhaidinghui619: “I tested on the GT and the result was a B. It used to be A, the more optimized the code, the lower it was. 1 day ago Flag I tested on the GT and the result was a B. It used to be A, the more optimized the code, the lower it was.”
Unfortunately, the values for PageSpeed inside have also gotten worse Your own example https://kalles-demo.myshopify.com/ has one Mobile value of only 55 and at Value “Time to Interactive” 6.6 s are very high
Another very popular theme from here that I use has a mobile value of 89 and a value of “Time to interactive” of 3.3 s. All other values are better there too.
What’s happening? Kalles’ stats were excellent prior to Shopify 2.0. Please improve I’m counting on you.
Best regards form Fritz
Sorry to get back to you, but I have to report an error again:
Since version 3.0 is in the theme settings for layout the Custom Width setting: without effect on footer top and block “Image with text overlay” – just for example.
Other settings also have no effect here!
Try it yourself.
Best regards, Fritz
Gmetrix has updated the scoring criteria, so that’s why it is B and not A. However we will test it more closely in version 4. For the problem with “Custom Width” option please try to use 3.1.1 and see how it works. If the error still exists please use our support system. we will help you accordingly. Thank you!
The values I gave referred to YOUR OWN EXAMPLES.
Of course we use 3.1.1. Our stats aren’t good either. By the way, we measured the values without apps and only with a minimal start page with only two 45kb images
ABOUT Image with text overlay”
Have you checked for the layout settings error “Image with text overlay”? Preview my post.
This is not an individual error. He is in the teme since 3.0. I set it up in the code. But for the next version you should fix it.
ABOUT Image with text overlay => It would be great if you could give me the screenshot for detail issue please, so we can check and fix it for next one.
Here are the screenshots for my post from yesterday. On the misbehavior in Kalles 3.1.1 with the layout setting Site width: “custom width 1400 px” Version 2.7.1: https://prnt.sc/xOnGrUJp-hp2 Version 3.1.1: https://prnt.sc/-i7YnC-jHjcx
Thanks a lot for the information provided
