Hi,

Thanks for the purchase.

In general, the psd files are not included in the theme. Our support can provide the psds of certain template parts upon request – hero and background images in particular.

Please submit a ticket at our support site – https://boldthemes.ticksy.com/ with the reference to the parts of the pages you need and they will give their best to help.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

We are glad that you have managed to leave a ticket at our support site – our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi, RTL is supported.

Hi,

Thanks for the purchase.

1.) Here is how the Setting generally work

The settings in the Appearance > Customize panel are global, meaning that they influence every page on the site by default.

On the other hand, you have an option to override these settings on per page basis. If you take a look at the bottom of the page edit form, you will notice Override Global Setting part in Settings Section – here you can override global settings for every page.

You have a logo related override (and some other overrides) set on the home page and it caused the problem. Try removing logo related overrides on pages with issues.

2.) If you take a look at the structure of the hero section in Page Bold Builder, you will most likely notice that there are elements visible only on desktop resolutions and the ones visible only on mobile resolutions. You have probably changed the content of the ones visible on desktop resolutions and not the mobile (or vice versa).

3.) You are most likely referring to the page excerpt – https://boldthemes.ticksy.com/article/7341/

Should you need any additional assistance, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

Sorry to hear that you had issues with the site – our support team will take a closer look at your ticket follow up as soon as possible.

Kind regards,

BoldThemes team

Hi,

Sorry to hear that you are experiencing the issues with the site.

Can you please submit a ticket at our support site – http://boldthemes.ticksy.com/ with the wp-admin credentials and our support team will be glad to take a closer look at the issue.

Thanks in advance,

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase. Please refer to the theme documentation for the detailed procedure on how to install the theme, install the required plugins (including Bold Themes Importer) and how to import the demo: https://documentation.bold-themes.com/denticare/getting-started/

If the issue persists, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and leave the site url and wp-admin credentials and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Try rebuilding your permalinks

Step 1: In the WordPress admin area, go to “Settings > Permalinks” Step 2: Click “Save Changes”

This should resolve the issue.

If the issue persists, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thank You!

Hi,

Thanks for contacting us.

Gutemberg optimized means that all default gutenberg blocks will work and their styling will be in line with the overall theme look and feel.

But, this does not mean that you can use Gutenberg to achieve the layouts presented on theme demo. In order to use the theme’s full potential you will need to use Bold Builder with the theme.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Yes, the slider element supports video backgrounds.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Our demos are not optimized in terms of content, image optimization, JS and CSS minification and their deferred delivery.

By properly using respective caching plugins you can significantly improve the speed test results.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Yes you can.

Please refer to the cost calculator plugin documentation for details:

Should you need any additional help, please submit the ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

DentiCare is not compatible with the Elementor. It uses Bold Pag Builder

Kind regards,

BoldThemes team

Hi, Any update on the point no. 4 to 5?

Hi,

We are still waiting for final resolution from the developers – as soon as we get it, we will let you know.

Kind regards,

BoldThemes team

Hi,

It turns out that the solution to 4 is a trivial one. The date format was not defined for the cost calculator – we have set it to dd/mm/yy and the date field is properly working now:

As far as the email is concerned the plugin can send confirmation email with the estimate both to the user and the administrator.

Should you need any additional support in the customization process, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Thank you in advance! The link is: http://zdental.hu

Hi,

You have the following statement in your custom css which defines the existing gradient background:

.btMenuVertical.btTransparentLightHeader .mainHeader {
    background: linear-gradient(to bottom, #fdabb7, #333c4a);
}

Please remove it. The alternative is to use background property instead of background-color in our code like the following:

.btMenuVerticalLeft.btMenuVerticalOn header.mainHeader.btClear.gutter {
    background: #000;
}

and it will override the existing background related custom added css

Kind regards,

BoldThemes team

Perfect solution! Thank you very much for your kind and immediate help! Best Regards

Hi,

Can you please send us the site url and the credentials using a message box (bottom right side of the sidebar) of our profile page – https://themeforest.net/user/boldthemes or even better, leave a ticket with the site url and wp-admin credentials on our support site – http://boldthemes.ticksy.com/ and our theme will take a closer look at the issue.

Kind regards,

BoldThemes team

Thank you, sent the support ticket.

Hi,

The easiest way is to add

.btVerticalMenuTrigger .bt_bb_icon .bt_bb_icon_holder:before, .btVerticalMenuTrigger .bt_bb_icon:before,  .btVerticalMenuTrigger .bt_bb_icon:after{
border-top-color: #181818 !important; 
}

to the Appearance > Customize > Additional CSS tab

Kind regards,

BoldThemes team

Hi, its not showing still only after i scroll down?

Hi,

We can see the code in the page source and it seems that is doing what it is supposed to, are we missing something?

Kind regards,

BoldThemes team

I finally found the way. Thanks anyway

Hi,

Thanks for contacting us.

It seems that the new version of the plugin has an issue with the native required plugin WP installer. Unfortunately, we have no influence over this since this is a third party plugin.

But you can always install it directly, by going to plugins panel and installing it from wordpress.org

Should you need any assistance in the proces, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Not out of the box You need to use some third party plugin if you wish to do so, or to customize the existing element on your side.

Kind regards,

BoldThemes team