36 comments found.
Delay in replying Kind of weird aid. They fix one problem and cause another. You have time to respond to the obstruction and take care of the customer’s efforts to buy. And you don’t have time to take care of someone who gave you his trust and bought you.
Thanks! Please reply to your ticket it might help you to resolve this.
Best
I’ve been trying to get help for over 4 days, support is bad
he does not respond to your messages, bad expense
Apologize! Can I have your support ticket number? Thanks
TT475DS4
you have time to answer comments but no time to answer support
TT475DS4
Thanks! We replied to your ticket. Please consider responding there.
Best
How to Edit Footer Copyright Text??
Thanks for the message! Please follow the attached screenshot it might help you to resolve this.
Here is the screenshot https://prnt.sc/_rpMcvtuwV-d
Submit a ticket on the EnvyTheme Support System if you have any other queries so our support team will process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
Hi Pre-sales question!
- Is it possible to add “Slider” on homepage?
- Is Gallery page available?
Or Can you convert this blog to gallery page? https://bit.ly/3qHTBNj
- Can I remove “Explore top courses” Pop ups?
Apologies for the delay! Please find the answers below-
- Is it possible to add “Slider” on homepage?
Ans. Not available at this moment but we will try to cover this in our upcoming updates.
- Is Gallery page available? Or Can you convert this blog to gallery page? https://bit.ly/3qHTBNj
Ans. Not available but it’s possible to make using Elementor ready widget.
- Can I remove “Explore top courses” Pop ups?
Ans. Yes, it’s possible.
Regards
Hi
the course page is not showing correctly design is distorted. It is showing error ‘Cannot read properties of null (reading ‘addEventListener’)’ . please check page https://monikachouhan.com/courses-3/
Thanks for your message! Please submit a ticket on the EnvyTheme Support System so our support team will process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
Thanks for the message! Yes, it’s possible.
Regards
Will able to install slider homepage? Will I able to sell without registration from the customer? In your demo asking for register before buy? Mobile version menu area there is another part for registration will I able to remove it? Will I Able to change colour header footers or other area? Thanks
Thanks for the message! Please find the answers below-
Will able to install slider homepage?
Ans. Slider hero area not available at this moment but we will add this in our upcoming updates.
Will I able to sell without registration from the customer?
Ans. No
In your demo asking for register before buy?
Ans. Yes
Mobile version menu area there is another part for registration will I able to remove it?
Ans. Yes
Will I Able to change colour header footers or other area?
Ans. Yes
Regards
Hi, i already purchare and found out that the developer not providing any demo content, i having trouble uploading the theme because the team did not provide the XML file. I hope i can reach the team soon, or my be i should pay fo 50 dollars more for the intallation services instead of 17$ ?
Apologies! Please follow the item doc to make theme like our live demo with one click demo import options and other instructions.
Here is the doc link https://docs.envytheme.com/docs/ellen-theme-documentation/installation/
Submit a ticket on the EnvyTheme Support System if you have any other queries so our support team will process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
Hello again EnvyTheme Team my waiting for social login / register feature Thanks Regards
we kind of see columns of more compact classic lms themes in a very competitive space in lms themforest, which has become a trend for some reason these days.
Thanks for the message! We will try to add more features in upcoming updates.
Regards
Hello dear EnvyTheme Team it is included social login feature ? i want add social login ( facebook , twitter etc. ) how can i do ? Thanks Regards
Apologies! It’s not included yet but we will try to add this as early as possible.
Regards
Hello again dear EnvyTheme Team okay i will buy i wait new update for social login feature when will you publish update ? Thanks
Thanks! We will try to release the update on March 1st week.
Regards
Hello again dear EnvyTheme team when will you new update ? my waiting please Thanks
this theme is delivered incomplete. The support only provides automated answers and no solutions and that after 72 hours and 3 requests with always exactly the same automated answer and does not react to being told that the reference to the documentation is not helpful. Never again – there’s also $17 wasted money.
Apologize! We request for not sharing misleading information as the theme demo data contains all home page variations including inner pages. The data import process works as expected and we checked multiple times before releasing the theme on Themeforest. The theme preview demo site also shows the same how the theme pages and features are available within the theme.
Also, before approving the theme, the expert review team from Envato carefully reviewed and then approved the theme. And regarding the support for your website demo import, the support team replied with possible steps with you so you could identify the missing steps. The theme documentation has detailed steps including video manuals for theme installation and further setup.
About the support team involvement, we replied to your queries but we never got a response for our last reply. To receive assistance, we appreciate getting a reply so we can proceed further with the ticket. Also, would like to share that we never received any queries or tickets regarding the import matter from any other buyers.
Please reply to the support ticket so, we can assist.
Best regards
Will this theme work with FreshLMS/Fresh Learn?
Apologies! We will try to cover this in our upcoming updates.
Regards
Nice design! Good luck!
Congratulations, best of luck with sales 
Great Work,Congratulations GLWS 