227 comments found.
Hallo, bevor ich das Theme kaufe habe ich ein paar Fragen. 1. Ist das Thema API (Affiliate Marketing) geeignet? 2. Ist eine Elementor-Bearbeitung möglich? 3. Ist eine Suchfunktion möglich? (Suche nach Ort) oder (Suche nach Abteilung) oder (Suche nach Umgebung) 4. Kann die E-Mail direkt an den Arzt und gleichzeitig an uns gesendet werden? 5. Können Preise für Behandlungen angegeben werden?
We only support point #4
Hi, Sorry I just need a little help: How can I put the items in the “caregiver” search menu in alphabetical order? If you can help me … thanks! Regards
Hello
It is require custom the theme code to change it.
Regards
Hi, Ok! I have already purchased the theme but my support has expired. I was wondering if it was possible to get a little help from you to make this change. can you help me? Regards
Hi, actually support request doesn’t cover customization. However, please write an email to linhdo@insights.is – this is Bryan’s email, he will check to help you. Please don’t forget to remind us about your account “fabiojamedia”
Hi, Ok thanks a lot. I hope for a little help from Bryan!
Best regards- fabio
You are welcome.
Excited to use the theme. Trying to import the demo content but it’s timing out. Requirements are all good. I’ve submitted a ticket # 2983397
I got your ticket, my team will check and response asap. Please provide more information, then, we can help.
Is it possible to change the name of the content typ “service”. And also that it change in the breadcrumb navigation?
Hello
Please sumit a ticket in our support system then we will share you the code to change it.
Regards
Hi! How can I add the footer? Have in the footer section what registered, etc. but nothing appears. And the article: https://thememove.ticksy.com/article/14761/ doesn’t help at all. I added a footer, but how can I add widget ? The Footer doesn’t appear in the widgets area.
Hello
You can add or edit your footer here https://prnt.sc/26v26rj
and set it to use for your site here https://prnt.sc/26v27ad
Regards
Thank you. It worked! After reloading the site a few times. The new footer appears in the dropdown field.
Thanks for let me know. If you have further questions, just contact my support team at https://thememove.ticksy.com
How can we disable the Language changer, search icon, cart icon and wehere do you edit the phone number on the top right of the navigation?
Hello
You can manage the header items in Customize > Header section.
Regards
Hi,
The different “Services” that I created for my project are not listing in the WP backend and consecuently I can not edit their contents. However the are visible in the Frontend as usual.
What could be happening?
Thanks in advance
Hello
Please go to Plugins > deactivate Insight Core plugin > Reactivate it to see the Service menu.
Regards
Hi,
Thanks for your answer but it still remains the same.
I have everything updated; WordPress, Theme, Plugins… and server environment is OK.
Could it be a compatibility problem?
Thanks again
Hello
It is not about update theme and plugin version.
Just deactivate insight core plugin and reactivate it to see the service menu.
Regards
Hi,
I did it but the problem persists. Any idea to fix the issue?
Thanks
Send me your site’s admin credentials to frank@thememove.com – I’ll recheck for you.
Hi,
Don’t worry, I found the reason of the problem, I was looking in the wrong place. Sorry for the inconvenience and thank you very much for your time and help.
See you
It’s nice to hear that. If you have further questions, feel free to contact us via email – don’t forget to mention your ThemeForest account, it’s much easier to follow up.
Hi, is there any way to hide the blog date for all posts in a category?
Please add this code to Custom CSS section:
.post-date { display: none !important;}
I have two very urgent queries ; 1. I am unable to change heading ‘Find a Caregiver’ 2. I am unable to change text after ABA THERAPY title https://hayathealth.wayzerp.live/Hayatihealth/service/aba-therapy/
Any one can reply on this?
Reply Any one there
Hello
We have replied to your ticket.
Please follow it to get more information.
Thank you.
Question. I am seeing this in my WP dashboard:
Healsoul You have version 1.5.9 installed. Update to 1.5.9.
Any ideas why? Thanks.
Nevermind – it is gone. Must have been a glitch.
Thanks for your concern. Have a nice day!
Hi, I got a problem with the poppins font, it shows a 404 error in the console, any idea why this is? Newest Version and everything up to date.
The website is loading very slow because of this errors.
best regards
Hello
Your font file is not correct.
You can follow my steps to fix it:
- Disabling and deleting Insight core plugin (where Kirki plugin is located)
- Deleting Fonts folder
- Installing Transients manager plugin
- Deleting all WordPress transients
- Installing and activating Insight core plugin again
https://help.magniumthemes.com/hc/en-us/articles/360015383139-Google-Fonts-loaded-from-wrong-path-Kirki-fonts-loading-issueRegards
Hi,
Can you kindly tell me from where I can change the Consultant section image? I looked every where from backed-end but didn’t find anything. https://healsoul.thememove.com/careers/Hi,
Please check this screenshot: https://prnt.sc/25c3q96
The link doesn’t work Can you share it by using some other website?
Please try this link: https://tinyurl.com/yxsmhtcq
Thanks.
You are welcome. If you have further questions, please contact our support team at https://thememove.ticksy.com
Hi,
Can you kindly tell me how to increase the limit of post excerpt in services carousel. Find the attached screen https://files.fm/u/mvq48jqks#/Hello
Please submit a ticket in our support system then our team will guide you edit the code to change it.
Regards
Hi guys,
How do I activate setup wizard for this theme? I want to auto-install all the plugins and bulk templates. Also, how come it’s only giving me the woo-commerce option – I thought this template was multipurpose? I’m not selling any products that need woo-commerce or a payment gateway.
Hello
You can refer our document to install theme with all plugins:
https://document.thememove.com/healsoul/Regards
Hello,
I read your documents but I still can’t import the demo theme even though it clearly states that it takes a minute on the webpage below.
https://document.thememove.com/healsoul/installation/demo-installation.htmlI’ve contacted my hosting provider and I have enough server space, increased my PHP script run time & the server cache has been cleared too but it still stuck at load. What’s going on with your theme? Why sell a product that doesn’t work?
I would like to get a refund – what is the process of lodging a ticket to get my money back?
Please contact our support team, they can help you import demo: https://thememove.ticksy.com
I submitted the ticket – could you please fix the issue urgently. Could you also remove the woo commerce/store – I do not need it. I just want to build a content based website not a an ecommerce site.
If you don’t want to sell product, just deactivate and delete Woocommerce plugin.
Regards
Ok lets focus on the issue at hand, help me import the demo. I submitted a ticket already.
I left commentary on the ticket – please have a look.
Hi,
Please check this ticket: https://thememove.ticksy.com//ticket/2930658/ Bryan is waiting for your response.
Hello, I can’t import demo data, blocked to 71%. Ticket #2921501
I got it, please provide your site’s admin credentials, my team will check to import for you quickly
Hello everyone, I tell you that today I update the template and I notice that the “PROMOCIONES” submenu is not displayed, it is shown at the bottom of the slider.
In other pages this problem is not presented. The most curious thing is what happens when you convert that page as the main one.
https://deposeguro.com/Hi,
Please add the code below to Customize > Addition Css section to fix:
.page-content { z-index: 0; }
Hello, I entered the code but I cannot resolve the error in the “Promociones” submenu
Please send your site’s admin credentials to this email: linhdo@insights.is – my support team will check to solve it for you.
Hi there. There’s an issue with numbered lists. When I indented part of the list, it was still numbers. It’s supposed to alternate letters and numbers (and discs). But the CSS tells it to inherit the list style from the previous (ol) tag. It should alternate from decimal to upper-alpha, etc. Could you please look at this?
Hello
Please submit a ticket in our support system then we will check it for you.
Thanks
Hello my friend. It seems that the theme hates cf7 if newer than Version 5.2.2. on your demo, it still loads a fresh page rather than ajax for validation. can you fix this please or post some code to bypass this problem?
I really like this theme but I really need to update cf7….....haaaaaalp!!!
Hello
That problem has been resolved in newest theme version.
You can use cf7 with ajax loading feature normally.
We will update theme on the demo site soon.
Regards
How can i change the services boxes and the testimonials ? I cant see anything in the admin.
Hi,
Please go to Plugins > Deactivate Insight Core > Reactivate – it will be shown.
purchase code doesnt work for the demo importer.
Hi,
Please contact our support team at https://thememove.ticksy.com and provide your site’s credentials, I’ll check to help you import demo.
