116 comments found.
Ticket #8427
Hey, can you get someone to respond to this ticket please? I sent some follow up issues. One of your support person was fixing some other issues for me on the site yesterday, and now I noticed my homepage layout got changed. For example, there’s this now white box that overlaps the homepage slider bottom area, it’s now appearing like this on all of my imported homepage templates.
Screenshot: https://prnt.sc/O03tg-T0I5UO
Hello,
We received your support ticket and also reply in it so please check it and reply in support ticket if any query.
Thanks, Mark
Disregard.
Hello,
Sorry we are not sure what you need, can you please describe more on it so we guide you accordingly. If you have any pre-purchase query then please contact us via our official support system at https://support.themetechmount.com/
Thanks, Mark
Hello, rewrite yours old documentation. Its hawe to many mistakes.
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL with admin login details in support ticket so our team will help you on this.
Thanks, Mark
Your plugin installation didn’t include WooCommerce . Do I need to set up the store myself?
I installed the Woocommerce and tried to set it up manually. It seems the Dark Layout is not refenced for Woocommerce. Product backgrounds are white
Hello,
Sorry for the inconvenience. Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL with admin login details in support ticket so our team will help you on this asap.
Thanks, Mark
Done. Ticket #8632
Over 16 hours no response!
Hello,
We received your support ticket and also reply in it so please check it and reply in support ticket if any query.
Thanks, Mark
Pls respond to my ticket
Hello,
We received your support ticket and also reply in it so please check it and reply in support ticket if any query.
Thanks
Hello, Is it possible to customise the icon for service without using an Inoterior icon bank? I have created my own icons to identify my services but I can’t figure out how to use them instead of the icons proposed by the theme. Thanks
Hello,
Please contact us via our official support site at https://support.themetechmount.com/ and send us your site url with admin login details so our team will help you on this asap.
Thanks, Mark
Hi, some pre-sale questions:
1) This demo page: https://themetechmount.com/wordpress/inoterior/inoterior-dark – Is there an exact Light Version of this?
2) I want to use this header style: https://themetechmount.com/wordpress/inoterior/header-style-03 – On this Light Skin page style if available: https://themetechmount.com/wordpress/inoterior/inoterior-dark/
3) Turnaround time after I submit my support ticket? 24 hours? 48 hours?
4) I’m actually looking for a stylish them with enough elements for me to convert into a Travel Tour Style Theme. That’s my objective on this new project. Let me know. Thanks.
Hello,
Thanks for taking interest in our theme. Here are our comments for your each points.
1) Yes, Here is a light version of https://themetechmount.com/wordpress/inoterior/ dark demo. But don’t worry you can modify each section’s background color as your requirement. There is already an option available for it.
2) Yes, You can use any header style from our theme on your site. Also, you can easily change header background color from theme options.
3) Mostly you get a ticket response of your ticket in maximum 24 hours except on weekends.
4) Our theme has many elements so you can easily create your site by using it also we are ready to help you you just need to contact us via our official support system at https://support.themetechmount.com
Thanks, Mark
Thanks for the quick response! I’ll review the theme a bit more and decide to buy or not.
Hello,
Ok, Sure. Feel free to contact us via our official support system at https://support.themetechmount.com if any query.
Thanks, Mark
Thank you. Just purchased your theme + 12 months support. I will reach out if I have questions. Thanks.
Ticket #8427 – Hey, need your help on this. Please respond when you get a chance. Thank you.
Hello,
Sorry for the inconvenience. Yes, We received your support ticket and our team already replied to it. Please check it and reply with a support ticket if you have any query.
Thanks, Mark
Ahhh, quick custom support response! That’s a good sign. Thanks mate, I’ve replied to the ticket and will work it out from there until the issue is resolved.
Glad to hear it helps 
Hey, I replied with some follow up questions & issues (Ticket #8427). Can you get someone to review it when you get a chance? Thanks.
Oh never mind, they just responded. You guys are quick! Thank you.
Glad to hear it helps Also please reply in support if any query.
Hey, when will you have a Theme Update so it’s compatible with the latest Elementor v3.6.1? Your Support Team told me to use the current v3.1.4 for now as they’re figuring out the compatibility issues. Thanks.
Hello,
We received your support ticket and our team already replied to it. Please check it and reply with a support ticket if you have any query.
Thanks, Mark
Thanks
Hey, is Interior Theme Update coming today or tomorrow? Still waiting for you to ensure this theme is compatible with the latest Elementor 3.6.1. Would like to update it soon since it has some security fixes. Let me know please. Thanks.
Hello,
Theme update is done. You can check the theme change logs for more details.
Thanks, Mark
Thanks
Hi there, I am trying to install the demo content and it has a small srolling issue that is not letting me install it correctly.
Hello,
Please contact us via our official support site at https://support.themetechmount.com/ and send us your site url with admin login details so our team will help you on this asap.
Thanks, Mark
...
Hello,
We are not sure what you need can you please contact us via our official support site at https://support.themetechmount.com/ so our team will help you on this.
Thanks, Mark
Any reason why paragraph tages are stripped in my team profile pages?
Hello,
We are ready to understand your problem and help you effectively, Please contact us via our official support system at https://support.themetechmount.com/ our team will help you on this asap.
Thanks, Maria
Hi, Presale Question:
You have stated that all images are for preview purpose only, no images with ONE CLICK IMPORT, right? Just THE DEMO content without images, am i right?
Hello,
Thanks for taking interest in our theme! There are Purchased images are for preview only but we import other images in one click. Images will appear in one click import, Demo content will come with images.
Thank you, Maria
Hello, I really like your theme. I prefer this version of the home https://themetechmount.com/wordpress/inoterior/header-style-02/ but also want to add video on the slider. Is it possible?
Hello, Thanks for like our theme. Yes it is possible with any type of add video on the slider. Thank you
Is your theme compatible with shopengine?
Hello,
Thanks for taking interest in our theme. Our theme is fully compatible with WooCommerce plugin. We didn’t test the ShopEngine plugin with our theme. Our theme code is clean and clear so all plugins work perfectly. Also we are ready to help you if you get any issue on your site with our theme. Feel free to contact us via our official support system at https://support.themetechmount.com/
Thanks, Mark
I have recently purchased Inoterior from theme forest and after installing the theme in Wp backend the home page layout changes and it was not as shown in the demo content, I want to demo RTL example for page layout URL / https://welldesign-co.com/ Kindly connect with this and give me a solution on this.
Hello,
We received your support ticket and our team replied for it please check it and reply in support ticket if any query.
Thanks, Mark
Not Working Widgets
Hello,
Sorry for the inconvenience. Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL with admin login details in support ticket so our team will help you on this asap.
Thanks, Mark
I have recently purchased Inoterior from theme forest and after installing the theme in Wp backend the home page layout changes and it was not as shown in the demo content, Kindly connect with this and give me a solution on this.
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL with admin login details in support ticket so our team will help you on this asap.
Thanks, Mark
i want demo2 https://themetechmount.com/wordpress/inoterior/demo2/ but not showing options default demo install only
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL with admin login details in support ticket so our team will help you on this. Otherwise send us query on our support@themetechmount.com email ID.
Thanks, Mark
i am trying to create support but i don’t know where purchase code
Hi i installed theme but not showing demo installed options plz tell me where is demo import options.
Hello,
Just go to Admin > Inoterior Options > Layout Settings where you can see options for install demo data. https://themetechmount.com/wordpress/inoterior/documentation/democontent.html If you get any issue then please contact us via our official support system at https://support.themetechmount.com/ so our team will help you on this.Thanks, Mark
Hi guys. I’m trying to reach support, but nothing. Why I have problem with Demo Content import? It’s not a rocket science, but it just not work, not appearing within Tools or Appearance. Any Advice? Thx.
Hello,
Sorry for the inconvenience. Please send us your support ticket number so we can check and solve it as soon as possible this issue.
Thanks, Mark
Hello, I would like to buy this theme, just wondered do I need Elementor Pro to customize it or not? Thank you!
Hello,
Thanks for taking interest in our theme. Our theme worked perfectly with the free version of Elementor version. So you do not need to buy the Elementor Pro version.
Thanks, Mark
