149 comments found.
the trydo plugin is shutting down causing the theme to break. Why? Are there updates that have not been sent?
followed the steps and it is still messed up
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
Hi! I think there’s an issue with your plugin Trydo Core, is that something you’re aware of and looking into? 
Hi there,
Thank you for contacting us and sorry for your inconvenience.
We have solved the issues.
Please remove our “Trydo Core” plugin and install it again.
See the screenshots for better understanding:
1) https://prnt.sc/vjjNskxo1sqG
2) https://prnt.sc/8Sb4dsrE88AA
3) https://prnt.sc/xCrvEkG0E1XP
4) https://prnt.sc/SvvmDE8nUbQN
5) https://prnt.sc/2h44TRuTnR2d
Thank you
All good now, thank you
You are welcome
Hello I need your help ticket number #4806 thanks
Hi there,
we have acknowledged your issue. One of our team members will get to you with the solutions as soon as possible.
Thank you
Rainbow-Themes Support Team
The team updated and my whole site is now one white page. I tried to reinstall the demo content and restore everything. Nothing working. Demo content not working. Please look into the demo content
Hi there,
We do not faced any issues like that.
So please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
Everything failed. just posting a few. I cannot create a ticket. By site was fine until it updated and WP send an email said my site is facing issues.
Search – No Title – Imported Trydo: Recent Post – No Title – Imported Categories – No Title – Imported Tag Cloud – No Title – Imported Meta – No Title – Imported Image – No Title – Imported
[WARNING] Failed to import pa_color Blue [WARNING] Failed to import product_cat Clothing [WARNING] Failed to import product_cat Decor [WARNING] Failed to import product_visibility exclude-from-catalog [WARNING] Failed to import product_visibility exclude-from-search [WARNING] Failed to import product_type external [WARNING] Failed to import product_visibility featured [WARNING] Failed to import pa_color Gray [WARNING] Failed to import pa_color Green [WARNING] Failed to import product_type grouped [WARNING] Failed to import product_cat Hoodies [WARNING] Failed to import pa_size Large [WARNING] Failed to import pa_size Medium [WARNING] Failed to import product_cat Music [WARNING] Failed to import product_visibility outofstock [WARNING] Failed to import product_visibility rated-1 [WARNING] Failed to import product_visibility rated-2 [WARNING] Failed to import product_visibility rated-3 [WARNING] Failed to import product_visibility rated-4 [WARNING] Failed to import product_visibility rated-5 [WARNING] Failed to import pa_color Red [WARNING] Failed to import product_type simple [WARNING] Failed to import pa_size Small [WARNING] Failed to import product_cat Tshirts [WARNING] Failed to import product_cat Uncategorized [WARNING] Failed to import product_type variable [WARNING] Failed to import pa_color Yellow [WARNING] Failed to import product_cat Accessories
Hello,
For support please contact us via the chat tool in your https://support.rainbowit.net/support/login account and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Kind regards,
hello, i paid someone to create a website for me and they used this theme i am trying to transfer my site to another domain but am having trouble is it possible for me to get a zip file for this theme?
i am unable to get in touch with the web developer that made my website.
As per our policy, we do not provide the theme file for this reason. You need to download the theme from the ThemeForest download options.
https://help.market.envato.com/hc/en-us/articles/202501014-How-to-download-your-itemsThank you
This theme is not compatible with WP 5.9.1 Had to roll-back.
Hi there,
Thank you for contacting us and sorry for your inconvenience.
Our theme is fully compatible with WordPress version 5.9.x
If you face any issues please create a support ticket here with your issues screenshot: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
Hello team, I would highly appreciate if you could please look into ticket #4207.
Thanks
Hi there,
we have acknowledged your issue. One of our team members will get to you with the solutions as soon as possible.
Thank you
Rainbow-Themes Support Team
Hi, my menu is disappeared. Can you please help me? www.jornvanhoorn.com
Hi there,
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
Your website is down right now.
We really appreciate you informing us of this. It’s okay now, please check again.
Thank you
after we updated your theme it stop working. Ticket ID: 3903.
Hi there,
We have replied to your ticket. Please check your ticket.
Thank you
Hello, there is some bug on the Team part – can’t add an email on the person despite there is an option of adding an email beside the social profiles of each person. But when I choose email – there is no field to enter the email. How to fix that? Thank you!
Hi there,
Thank you for contacting us.
We will check the issues and update our theme as soon as possible.
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
We have solved the issues and update our theme on themeforest. Please download the update version and check again: https://prnt.sc/26cgnwj
Thank you
Hey, really love the theme and want to make into a directory and classified listing theme. I will have to renew my support package if it is possible. Please advise
Hi there, Thank you for contacting us.
No, At this moment there are no options for directory and classified listing. We will think about it.
Thank you
Hey when there will be the next update? Google ist reporting some potential for mobile view and the dark mode is not working on the portfolio style home page!
Hi there,
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
I have created a ticket #3389
Hi there, I can see that you have resolved your problem yourself.
Glad to see that
Thank you
Importing demos do not work, seems to be aproblem with your server : An error occurred while fetching file from: http://rainbowit.net/themes/trydo/demo/content.xml! Reason: http_request_failed – cURL error 28: Operation timed out after 20001 milliseconds with 76379 out of 201736 bytes received.
Theme Settings Visit Site
Hi there,
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
Ich kenne einen Artikel, der Ihnen beim Umzug sehr helfen wird!
https://writer.zohopublic.com/writer/published/n27yj4d6ae2ae0a11482ebb3ec3bcc4368962Thank you
Amazing theme love it. Can you please add in next update:
+ in div-header-2: ability to change colors of social media + filter in portfolio
This two very important features that will push the theme to the sky )))
Hi there,
Thank you for contacting us.
We have noted your request. We will check the options and update our theme as soon as possible.
Thank you
Rtl?
Thank you for contacting us. - At this moment there is no options for RTL.
Thank you Rafekul
Is this theme editable in the element or just code?
Hi there, Thank you for contacting us.
- Yes, You can edit with elementor. You don’t need to know the coding.
Thank you Rainbow-Themes
I just check open your demo with different size monitor, I think your main slider not responsive in different size monitor, this is my result :
1. Smaller size monitor : https://prnt.sc/1q9sgdc (the text position not good, not like in bigger size monitor)
2. Bigger Size monitor : https://prnt.sc/1q9sidg (very good)
is there is setting to make it responsive in desktop smaller monitor? or need waiting the theme update?
Hi there, Thank you for contacting us.
Yes, You can customize it. We have created an option for that.
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will assist you as soon as possible. We will give our best to help you with building your site perfectly.
Thank you
Rainbow-Themes Team
