151 comments found.
having issues where slider pushes content to the left until you change windows and come back and then it realigns itself centre
You may update Slider revolution and check if that problem resolves. After a fresh import there is no issue. If you wish us to check then you need to renew support and open a support ticket with your site access and ftp.
Found the fix if anyone else is having the same issue – https://www.sliderrevolution.com/faq/wp-bakery-visual-composer-compatibility-issue/
Hi. I want to know if there is a way or option to obbey the patient login to book an appointment. I hope you can help me.
Hi,
Patient can book appointment from YOUR DOMAIN/book-an-appointment/ page and patient don’t have to login for that.
The plugin could not be activated because it caused a fatal error.
Fatal error: Array and string offset access syntax with curly braces is no longer supported in /home/cennacen/public_html/wp-content/plugins/radiantthemes-addons/custom-button/class-radiantthemes-style-custom-button.php on line 458
Hi,
Please update the ‘RadiantThemes Addons’ by following our https://radiantthemes.zendesk.com/hc/en-us/articles/360042212354-Plugin-Update tutorial to fix this.
I can’t find “Custom Title” text box in a page editor?
Hi,
Go to the back-end and you’ll find the custom title editing section after editing the page. Please check:- https://prnt.sc/WkbR2mv-DHTl
Your support was expired. Please extend your support to get the further support.
Hi! Will someone help me? I created a ticket a day ago – and silence. Demo data is not correctly installed in the theme. Because of this, there are violations in CSS, periodically the slider of the main page is not loaded across the entire width – about 1 time out of 3-5. When installing demo content on WP 5.7, the database broke. It is not possible to reinstall demo content on 5.9.
Hi,
We’ve replied within 20 mins after you’ve opened the ticket ( Please check:- https://prnt.sc/26w2pcu ). Please check and reply to that ticket. If you’ve got the mail on inbox, please check on spam box as the mail is sending through the zendesk directly.
I did not receive a message from Zendesk I sent accesses to the mail support@radiantthemes.zendesk.com
“RadiantThemes Addons” plugin problem started. The new version of the plugin is 1.2.8, but the old version is still available on your server. Also, you’d better take a look at your theme because there are problems with demo content and plugins.
Hi,
This was a temporary issue and it’s working well now. If still you’re having any problem, please extend your support and open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access so that we can check the issue for you.
[ A presale – question ] can u show me appointment management in backend ?
Hi,
You need to add Locations ( Please check:- https://prnt.sc/20mh00f ), Services ( Please check:- https://prnt.sc/20mh2r2 ), Employees ( Please check:- https://prnt.sc/20mh69b ) and Connections ( Please check:- https://prnt.sc/20mh9j0 ) from back-end. For details, please follow https://www.youtube.com/watch?v=H7Hj4jfMDik video.
hi, rtl and multilanguage?
It support WPML and Plylang but it’a not RTL ready theme.
Hello I have created a ticket in the support page because I am getting this error when importing demo data for demo Clinic Two.
This is the error:
Maximum execution time of 29 seconds exceeded in /var/www/wp-includes/class-wp-image-editor-imagick.php on line 386
I already updated the wp-config.php and increased the execution time adding this: set_time_limit(300);
and I am still getting the same error.
I added all the information to the support ticket but I have no receive any updates.
Hi,
I hope you received our reply https://prnt.sc/1qlai8b (we replied same day). I see you were able to import demo design.
Hi, is the theme compatible with Polylang plugin? Thanks.
The theme is translatable so it’ll work with any translation plugin including polylang.
I sent you a message about my problem more than two months ago and I never got a response I have a problem with the home page in the before and after section The images are showing incorrectly, please fix the problem
Thank you for a great theme!!
There was a critical error notification on php open session, do you happen to know how to fix this issue?
Hi,
Please submit a ticket with your site url and access and a screenshot of the issue. Our support team is available via https://radiantthemes.zendesk.com/hc/en-us/requests/new .
In accordion addon shortcodes are shown as text. Tell me what you need to add so that the shortcodes are activated?
Please activate Radiantthemes addons plugin. Accordion is a custom module developed by us for Wpbakery. Radiantthemes addons is an essential plugin. If you see it activated and still see short code please open a support ticket https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access.
I am getting this error when installing demo content on my localhost “One or more database tables are unavailable. The database may need to be repaired.”
icmrswt_posts: Table ‘icd.icmrswt_posts’ doesn’t exist icmrswt_comments: Table ‘icd.icmrswt_comments’ doesn’t exist icmrswt_links: Table ‘icd.icmrswt_links’ doesn’t exist icmrswt_options: Table ‘icd.icmrswt_options’ doesn’t exist icmrswt_postmeta: Table ‘icd.icmrswt_postmeta’ doesn’t exist icmrswt_terms: Table ‘icd.icmrswt_terms’ doesn’t exist icmrswt_term_taxonomy: Table ‘icd.icmrswt_term_taxonomy’ doesn’t exist icmrswt_term_relationships: Table ‘icd.icmrswt_term_relationships’ doesn’t exist icmrswt_termmeta: Table ‘icd.icmrswt_termmeta’ doesn’t exist icmrswt_commentmeta: Table ‘icd.icmrswt_commentmeta’ doesn’t exist
You had installed demo content on a domain already. So please use 1 license for 1 installation only.
For localhost – we can’t comment as we can’t verify it. Kindly renew your support if you want us to inspect your installation from a live domain.
Hello everyone, I need to know if I can integrate client application with database of this theme via Restful API?
Regards
This depends on accessing wordpress database directly. Theme is just a skin and won’t come into your way.
I can’t register the Theme with my Purchase Code!!! Please help
You had registered the theme with a domain already. To install the theme on a new domain please buy a new license. For any license related query please get in touch with our support team via http://radiantthemes.zendesk.com/hc/en-us/requests/new .
Do you know which domain it is? I remember that i register it with nhakhoaquocte*.vn. But now it isn’t work when i re-install my web
Please reach support from http://radiantthemes.zendesk.com/hc/en-us/requests/new as we shouldn’t publish sensitive information like domain and license in open forum. Please send your site access where you find license issue and our support team will help you.
ok, thank you
I received following error
Your theme (ApexClinic) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
1) Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
2) If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Please fix this problem.
This is not a problem or error. You can update the theme to latest version.
Please follow https://radiantthemes.zendesk.com/hc/en-us/articles/360058207753-WooCommerce-Outdated-Template-Warning . As soon as Woocommerce release next version 4.9.X you’ll again see this warning. By following above article you can get rid of the warning.
Does it support Arabic Language?
No it’s doesn’t support RTL.
I am your customer: I have the support license finished. But a curiosity: how can I customize the header image for each page? Making it different from the featured image of Yoast seo?
Let me explain: currently the highlighted image goes both on the header and in the Yoast Seo preview: how can I differentiate things? It would take a separate header image upload from the featured image
Hi,
Normally you can display different short header image (Image of https://prnt.sc/wcz25j section) for each page by providing different featured image. If you don’t want to use featured image, then you can create that short header section through ‘WP Bakery Page Builder’ after choosing ‘NONE’ from ‘Select Short Header’ section ( Please check:- https://prnt.sc/wcza48 ) of the page.
Hello, I would like to buy this theme but I have a question, I would like to know if in this template you can put the menu with you see in the image, ( https://ibb.co/PCx53tH ) like this double line? THANKSS
Sorry unable to see any double line from your screenshot. A direct url would help us to understand. Also, any underline or double line might be a css thing which you can easily achieve (using custom css) with our theme.
hello if I hope you understand with this image, see link -> https://ibb.co/tP5wg3M
What I told you to put the menu with two lines, and if I also think that with a CSS could be achieved, but I would like to be sure because I need as a requirement that it is so.
Thank you very much, I wait for your confirmation
This is custom css requirement and no theme offers such visual feature. Once you buy the theme, you can reach our support team and they will supply the required css.
