3288 comments found.
I am updating plugins, but it is not updating. Element Pack Pro, Element Pack Pro, WPBakery Page Builder and Revolution Slider
Hi. Please contact us at our help center. Our support agents will investigate your situation.
Hi, we changed the domain of the site that we use your template. Now, we receive a message in the backend to activate the template. Can we do it safely, will it be accepted?
Hi. Yes of course. Please read our guidelines for transferring the license here:
https://docs.phlox.pro/article/240-managing-license#transfer-licenseHi, we have trouble running Wp-Cache with our site. The problem is that the shopping minicart is being cached also, so when a user adds products in cart, the minicart still shows empty in the cached pages ( while the counter indicator works ). We changed cache plugin and we used Cache Enabler, but it runs also to the same issue. Unfortunately we think it’s a theme’s issue cause we use Wp Cache in many woocommerce eshops we create with no problem. Can you support us with the matter? Thanks in advance. The website is https://photoprint-online.gr/
Hi. We have tested this on our test environments with the cache plugins that you mentioned and things seem to be working just fine. Also, our live demos are utilizing cache plugins as well. So I think the best thing to do is to check this on your website. Please contact us at our help center and our support agents will continue the troubleshooting
Hello, support my client purchased your theme, and Im configuring the theme. unfortunately after installation anytime I open the elementor builder it takes time forever to load or open a properties settings, im unable to edit the site, home pages, footer, or use the builder both the front end and back end are not working also
Hi. That can be a JS error or a memory issue and since we need more details about your issue we cannot help you here. If you submit a ticket at our help center, our support agents can assist you.
Is there a way to import the images at least as a reference because when importing the demo data the images have not been imported and the truth is I have no reference to change it
Hi. If the images are not being imported at all then the problem should be a server configuration. Please submit a ticket to our help center. Our support agents will assist you.
Good afternoon,
I bought the Phlox theme and tried to install the “Travel Agency” template with the “demo importer” but it didn’t work. The page just never stopped loading.
It didn’t work either when I try to load with Elementor.
Also if I want to update some content or save something, I get the error “Update failed. The response is not a valid JSON response.”
I have checked all the server settings, PHP and more and can’t find the problem.
I need your help please!
Thanks
Hi. We have responded to your ticket and provided detail for checking the server and connection details. Please follow up.
I bought your theme yesterday and have major issues downloading the demo. It tries loading required plugins and then just gets stuck. So i went back installed the required plugins manually, activated them and then restarted the download of the theme ‘training’. Well its been stuck since last night. So just killed it. Then went to your support portal to register to create a support ticket and after 5 tries still have not got the confirmation email.
Frustrated and disappointed. If I had known I would have to spend so much time just to get things setup, then I would not have bothered buying this. Looks like you are using cheap hosting for your demos and your support system, where everything just does not work. So my only option is to open a request here. Please help resolve this asap, as I do not want to spend days trying to install a theme that should be easy to install. Thank is advance.
Its now 3 days and no response. still cannot get into the support system. Any update on this?
Hi. We have sent an email to you and will continue to help you until the problem is resolved. I just want to mention that our demo servers and also help center are being used by a large number of Phlox users on a daily basis also please note that we are utilizing top quality services. The problem you are facing is most likely from your server side. Please follow up on the email. Thank you.
I have no emails from you and still cannot get into your support system. Also, the site is on a high end server and a high speed network connection. At this point I would kindly ask that you just refund the purchase. I did not spend the money to not get any support for weeks and a theme that does not work. I have spend far more time o this than whet the theme is worth. Very disappointed.
Hi, Please check your support[at]gridXXX.com. Also if you try to submit a ticket on our help center you will get your answer very faster.
i got that email saying you have emailed me. but there is no email from you, replied to it and nothing. I just tried again to signup on your support system,and still do not get the confirmation emails. This is not rocket science. Just please provide the refund. I will open a dispute with Envato as well.
I got an email that said the same thing as above. But no support email or how to get into your support system. Why couldn’t you respond to me directly since you have my email and I still cannot create an account in your system. I just tried again. Just refund the same. I will be opening a dispute with envato as well. So disappointed by this. A complete waste of time.
i got this email a few hours back…looks like a form reply. it goes to your support area. look at my previous replies, I cannot create an account as I do not get the confirmation email. We keep going in circles.
We already did that, but it seems you cannot see our Email. MayIask you please use this link to submit ticket and also check your ticket from there? http://help.averta.net/
You can view and reply to the message at https://themeforest.net/comments/28156751 Do not reply to this email. Regards, Envato Market Team
Please just provide the refund. this is a complete waste of time. You obviously have my email and refuse to correspond directly or create an account and help in any way. just recyling form replies.
My Friend, the Email that you are talking about is this comment on Envato, and Themeforest sends and Email to you when your comments replies. And the theme author does ont have this Email. Please note that you have to get support from the theme author not from Envato. Please submit a ticket to theme author if you want to get support Here is the support center link http://help.averta.net
Regards
tengo problemas en la pagina de carrito , el selector de unidades vendidas se sobrepone sobre el precio
Hi. We have responded to your ticket at our help center. Please follow up.
Hello,
Is there any way you to fix the errors in this demo using mobile? https://demo.phlox.pro/vivid/?r=landing-pro
We need to buy that theme, is beautiful! But it has many layouts errors in the mobile version. Please, don’t ask me what errors, simply load that page on mobile and you’ll see.
Please, confirm, I need to buy it.
Thanks!
Hi. Thank for pointing this out. That is one of our oldest demos. We have passed this to our design team to apply the necessary changes. For any other assistance, you can contact us at our help center. We will try to help you there
Hi, How can I add another block of your theme in a page with elementor? thanks
And if still got issue please contact our help center
Speed of your demo in gtmetrix is not good at all, please improve it or change the Theme Features, because is Fake New. All demos rate is F or E! I’m sending all the Info to Envato too, because I’m reading many comments about it since more than 1 year ago and nothing have changed. If I’m wrong, let me know, but I tested it many Demos and all of them are so bad in PageSpeed, GTMetrix and Pingdom
Hi. Please note that the GTMetrx score is something that all of the premium WordPress themes are dealing with. We have made a lot of improvements over time and a lot of things are under development as well.
Does the LIC key works on Multiple sites? We are needing to install in various sites in 1hosting.
Hi, I am afraid you need to buy different licenses per domain
Regards
GREAT THEME! I’m using Elementor for the (business-industry) theme for a client site. Is WPBakery necessary for this theme to work? I’m just tying to get rid of unnecessary plugins on my installs. THX!
Hi, thank you. No there is no need to use WPBakery
Thanks for the response.
you are welcome
Hi Guys. I wanted to know if you are planning to update the theme during this year before buy a new license. Thanks, cheers!
Hi, Yes for sure right now we are on testing stage and it will be released in 2 weeks
Thanks for the feedback and all the best for this year!
you are welcome,
stay safe 
I need 1 help. I purchase this theme 2020-11-24. in that time because of covid and my biz is down I am not use this theme. now I try to install theme and activate theme. it not work. please help me. its my first job after covid.
Hi. Please follow up on your ticket. Our support agents will help you resolve the problem.
There’s an error on “Pharmacy Shop” model imported is wrong !!! Please fix that I need this template. Thank you
Hi. We have checked this and there is no problem with the Pharmacy Shop or any other demos. It should be something related to our server. Please contact us at our help center and we will check your situation.
How to not show out of stock items in Phlox Woo Advance Products Elementor widget?
Hi, may I ask you to submit a ticket about your issue in our help center?
I like this theme very much, friends, is it appropriate on this site? https://isbul.gen.tr/
Hi. Of course. This is a very simple design and you can achieve this even without importing any demos.
Does it support multi-language? Arabic for example.
Hi. The Phlox theme is RTL-compatible. But please note that the ready-to-use demos do not switch to RTL automatically. There is no Elemtnor based demo that can do that. If you want to use an RTL language with one of the demos, you’ll need to do some adjustments after the import.
