12902 comments found.
I change my domain and there is error right now when i want to activate theme. Please advice. I try to change setting in website but there was not option in support website. My current site is: mazonbay.com
Here is copy of error:
You have activated your purchase code more than 3 times. You are allowed to do this for two domain only. Check all your activations on our website in your account section. You are able to deactivate some domains there.
Hello,
Please, send us your purchase code using the contact form on our profile page so we could help you https://themeforest.net/user/xtemos
Kind Regards
How to change the pictures of the drinks theme revolution slider
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello, Please how can I delete this bar which shows only on phone preview : cart, shop and for the dark drink theme. Thanks
Hello,
You can disable it in Theme Settings -> General -> Mobile bottom navbar.
Kind Regards
Hello we added allot of new products, but do not want the new label showing for these products, how can we control what is new and what is not new. We are simply resetting the catalog with allot of changes and do not what these products to be considered new. I’m not seeing a way to control this, I tried to change the published date to a year ago and it still shows as new. Thank you.
Hello I solved this myself, thanks and please disregard this post….
does this theme need Slider Revolution plugin? if not, i can delete this plugin…. or is it theme bundled plugin?
I have submitted one ticket for urgent support
nice looking theme, but looks like it opens too slow…. slower than other theme….any ideas to make site open faster????
Hello,
Slider revolution is not required for our theme. You can use our built-in slider functionality instead. You need to optimize your website to make it faster. Read our article on this matter https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/
Kind Regards
How do I change the icons on “browse cateogries” mega menu on the retail theme?
Ive inputed names of icons id like to use from Font Awesome on the menus page but they don’t seem to be changing. Could you please inform me of the correct way of changing these icons?
Thanks kindly.
Figured this out. No need to respond, thanks.
My support is expired, but I think that there is a bug in the Brand’s logo link in the top-right ofthe single products page. I’m using the atribute “Marca” for the brands and configured that atribute as “brand atribute” in the options panel. The problem is: When I click on the logo the next page show no results becasuse the parameter in the URL is ?filter_marca=3M (IE) and don’t work… If I replace the parameter as ?filter_brand=3M (IE) then works fine. So… Seems like it was programed to use only the atribute brand, but in this case have no sense the option in the options panel. Are you planning to solve it?
Thanks in advance
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Click on the Omer logo and check de parameter in the URL. Thanks.
Please, send us your admin access so we can check the configuration. Use the contact form here https://themeforest.net/user/xtemos
Done.
This link seems to be correct but doesn’t filter any products. Could you please try to add the filter by brand widget to the sidebar in WooCommerce so we can test how it works?
It’s done… But only one brand (marca) appears “Hempel” and If i use that filter only 4 products appear… Bur, again… y I change the parameter to “brand” ?filter_brand=hempel appear more products.
I checked the option “enable archive pages” and now the logo link is working fine… But the widget is still listing just one brand.
Hello,
Try to go to WooCommerce -> Status -> Tools and regenerate product lookup tables. It should fix the problem.
Kind Regards
Now works fine! Thankyou very much! Yust one quiestion if you are so kind. Is there any plugin/option or function for allow to filter by brand in example, but only the brands related with a category in particular? This can be interesting for color or sizes too. Thanks!
It is how it works when you filter products on the category page itself. But it can’t done when you click on the brand link from the single product page, unfortunately.
But it’s no working as expected. Seems to work only in the last subcategory of each categoy. Is this the correct behaviour? Look this category in example: https://pesquerasynavales.com/categoria/nautica/ The filter doesn’t appear.
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Is safe to do this without lost theme’s configuration? Is safely revertible?
Hello,
The only problem that may occur when you switch between themes in Appearance -> Themes is that widgets may lose their positions. It is a WordPress behavior and we are not able to fix this in our theme scope. Now, you need to go to Appearance -> Widgets and move all widgets to appropriate positions. As a workaround, you can backup your widgets configurations using this plugin https://wordpress.org/plugins/widget-importer-exporter/
Regards
. deleted
Is there an option to create custom product page? with elementor?
Hello,
Thank you for contacting us.
Yes, our theme has a built-in option to create custom product, shop, cart and checkout pages with Elementor.
Kind Regards
Hello,
Check if you have a correct URL set in Dashboard -> Settings -> General. It should start with HTTPS if you are using an SSL certificate on your website. Then go to Theme Settings and resave them. If it doesn’t help, please, provide us your admin access so we can check.
Kind Regards XTemos Studio
Hi, I have a question,
After i update widget on product archive. I choose filter product by attributes for filter product to show but product NOT working correctly. it show 1-2 product. Even though there are actually more than that.
Can I fix problem ?
Thank you
Hello,
Try to go to WooCommerce -> Status -> Tools and regenerate product lookup tables. It should fix the problem.
Kind Regards
I’ve tried doing the way you suggest. But after about 15 minutes, the same problem returned. what should i do?
This issue comes from WooCommerce and we already got a lot of reports about it. Unfortunately, we don’t know other fixes for this and our theme doesn’t influence it.
Thank you for support
Hello, I am having an issue with the following settings:
New Elementor Layout for Single Product activated. Sticky add to cart activated in theme options.
The sticky Add to cart bar appears on mobile, but on variable products, the button does not go to the variables and add to cart button div, as it does when no custom Layout is activated (with the normal template from the theme).
Do I need to add a custom ID to the custom elementor Add to cart element?
Thank you!
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
For the desktop version I can “trick” the issue by setting the Variations and price column as Sticky in the [Xtemos] Extra elementor options.
But the issue is for the mobile version, where the “Sticky add to cart” is really useful. I do not have another option than, maybe, edit the code of it (if you can point me where the file is) so I could add an #id to the Variation-price-add to cart div and point the “Choose options” button to it.
Thank you in advance for looking into this!
Yes, it looks like a bug in our theme and we will fix it in our next theme update that is going to be released next week.
Kind Regards
Thank you for confirming and have a great weekend!
Thank you! Feel free to contact us if you have any further questions.
Hello
I know my support expired..but I really can not solve this 
Please assist me with this weird thing, please advise.
All my categories have under 19 products. However if I am adding categories with more then 20 products, the product count on category is missing ONLY for categories with more then 20 products. How can I fix that?
If I switch to another theme, it shows correctly, so the issue is from Woodmart side.. Thank you
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form here https://themeforest.net/user/xtemos
Thank you in advance
Hello all,
We have been using your theme for 2 years now and are still very satisfied.
A few days ago, a customer pointed out an error on the page. There seems to be a problem only on Chrome for Android.
You can reproduce this on all your DEMO pages. I have also made two videos about this. IMPORTANT: It cannot be recreated in Google Chrome developer mode. Only on real mobile phones. (we tried it with 4 different ones, same behaviour).
Chrome: https://usaupload.com/6jOb/XRecorder_06042022_211947.mp4 Back caching problem? The shopping cart is supposedly empty and the side cart is only displayed correctly when the page is reloaded.
FireFox: https://usaupload.com/6jOi/XRecorder_06042022_212331.mp4 Works as it should and the shopping cart is not empty.
Versions of the apps: FireFox: https://ibb.co/hdYhqP1 Chrome: https://ibb.co/48hjb11
Step to reproduce: 1. open one of your DEMO shops. 2. add a product to the shopping cart - Product is added to the shopping cart 3. go to the shopping cart or checkout (it doesn’t matter) 4. when you are in the shopping cart or checkout, use the back button of the browser 5. you will be redirected to the previous product page or shop page.
Result: The shopping cart suddenly shows 0 in the side shopping cart, although there is a product in the shopping cart.
I know that our licence has expired, but this is a bug we wanted to report to you. My question is whether you can identify the problem and fix it? We would then of course extend the licence accordingly.
Thank you very much for your attention.
Hello,
Thank you for contacting us.
It might happen when the page is loaded from browser cache and it doesn’t depend on the theme. The shopping cart widget is updated by WooCommerce script and it might happen with any theme.
Kind Regards
Hello Team,
How to change the text “SELECT OPTIONS” from the BUTTON ON VARIABLE PRODUCTS to a CUSTOM NAME like “VIEW MORE” ?
Thank You
Hello,
You can translate/rewrite all theme and plugin texts via PO file in WordPress. Here is a video tutorial that should help you translate your website texts with a Loco Translate plugin https://www.youtube.com/watch?v=D3NsDdMzsls&list=PLMw6W4rAaOgKKv0oexGHzpWBg1imvrval&index=3
Please check the video tutorial to see how to save the translation file correctly. You can remove the plugin and translations would remain. Also, translations would remain after each theme update.
In order to translate the WooCommerce strings, you need to create a separate translation in Loco > Plugins > WooCommerce in the same way as shown in the video.
Best Regards
I am from Hong Kong. I want to create a marketplace just like amazon that allow user selling their own product. So, There have some question before purchase this template.
First, any theme of template that allow seller to register own account and have his or her dashboard. Second, if yes for first question, does dashboard allow seller upload their product by themselves and provide special offer to customers.
Third, if yes for first question, is it possible to customize seller dashboard？
Hello,
Thank you for being interested in our theme.
To add a multi vendors functionality to your website you will need to install an additional plugin. We recommend you use the Dokan plugin for this. Check the plugin functionality first.
Kind Regards
Hi , the licence time is only for the support or and for theme update? When licence expired can i have theme update? thnx 
Hello,
Thank you for your question.
You will be able to download theme updates for a lifetime. You can extend the support period only in case you need it. But anyway you will still have the access to our theme updates.
Kind Regards
Hello, is there a way to make Pages title background larger/taller? Currently I see option for small or large.
Hello,
It is possible to do with custom CSS only. Please, create a topic on our support forum and we will help you.
Kind Regards
Hi, Overnight the website updated to the latest version of Wordpress, since this update the Header Editor doesn’t load at all. The page loads but the element on the page fail to load.
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form here https://themeforest.net/user/xtemos
Thank you in advance
Hi, I have a question regarding the topic. 1 – When purchasing a product, does the theme trigger an email to perform a product evaluation? If not, could you recommend a plugin for that? 2 – Cart abandonment triggers an email to the customer?
I use dokan in conjunction with your theme. Big hug.
Hi,
Unfortunately, there is no such option in our theme and WooCommerce by default. It may require additional code customization or an extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
