Hello,

First of all, thank you for your interest

When the customer don’t have an account, they can pay through PayPal with Credit Card option.

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Hello,

Please try to add the script below in The Keynote Options and re-check it.

jQuery('.gdlr-social-shortcode').attr('target', '_blank');

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That works. Thank you very much for your help

Hi,

Glad your website working again now.

I would appreciate it if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.

You can rate it with your ThemeForest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.

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Hello,

Unfortunately, we don’t support the re-order of the speakers on the session pages. It’s requirement customize to achieve it.

I recommended you to hire a freelancer and check it with with them.

Thank you so much for your understanding.

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Hello,

Unfortunately, we don’t have the tab filter here.

By the way, thank you for your interest.

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Hello,

Yes, it’s working fine with PHP 8.x. Please let us know if you meet anything problem.

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found the link to google drive thx

Hello,

If you have further questions, please submit a ticket in our support website. Our dev and supporters only provide support in there, not here.

Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.

Hope you understand this.

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You can use the credit card in this case. Please check this out : https://help.market.envato.com/hc/en-us/articles/203269700-How-do-I-purchase-an-item-

Hi,

You can change it in: \wp-content\themes\thekeynote\plugins\gdlr-paypal.php.

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Hi,

Sure, we’ll include this within the next theme update.

Great, thank you

Hi,

At this moment, could you provide send an email to: support.loc@goodlayers.com with the wp-login/website address and purchase code so I can check it by myself?

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Just a quick update. The support site is working fine now so you should be able to submit tickets there

Sorry for any inconveniences.

Ok! Thanks a lot for the update! As for my problem, I have a completely unrelated issue. Let me send an e-mail.

I know this Comment section wasn’t supposed to be for technical support. Thank you for helping me while you were fixing the support site. I really appreciate that as I didn’t know how else to contact your team!

Hi,

Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here

Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )

Thank you very much!

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Okay

Hi,

Could you provide an example with your idea so I can see if it’s possible or not?

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ok, divide the page in one setion in two colum, and each column has a diferent bacground with a text.

Hi,

To set the page builder element, please check my video: https://www.youtube.com/watch?v=VVhfEBHO36M .

Also, it’s required some custom css to achieve it. You can copy the custom css below and using it on your website.

#bg-custom {
    padding: 0 20px
}
#bg-custom div div {
    padding: 50px 20px;
}
#bg-custom > div:nth-child(1) {
    background-color: black;
}
#bg-custom > div:nth-child(2) {
    background-color: red;
}

/* Left/right padding */
#bg-custom-1 {
    padding: 0 20px
}
/* Padding for the content area*/
#bg-custom-1 div div {
    padding: 50px 20px;
}
/* Background color for div 1*/
#bg-custom-1 > div:nth-child(1) {
    background-color: red;
}
/* Background color for div 2*/
#bg-custom-1 > div:nth-child(2) {
    background-color: black;
}

Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here

Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )

Thank you very much!

Hi,

1. Can you try to disable all other plugins first and see if it’s fixed or not.

2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/

3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.

After you updated the theme and still have issues, please make sure to follow this.

1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.

2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.

3. Go to theme options and click on ‘Save Changes’ button.

Let me know if this helps or not.

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This worked - thank you - but now I have to re-activate the other plugins to see which one was causing the problem with the editor.

Hi,

Sorry for the inconvenience and have a nice day.

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Hi,

Please update our theme to the latest version then we can check it again.

Please backup your site before update it. Please update your site with our instructions below:

To Update Theme

Please use the manual method if the Envato market plugin doesn’t work for you.

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Hi,

1. Can you try to disable all other plugins first and see if it’s fixed or not.

2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/

3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.

After you updated the theme and still have issues, please make sure to follow this.

1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.

2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.

3. Go to theme options and click on ‘Save Changes’ button.

Let me know if this helps or not.

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Hi,

I’m not sure about the Online Business Event theme. Could you help me know how I can check it with some screenshots?

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Hi,

Sorry for the inconvenience, you can change it in: wp-content/themes/thekeynote/plugins/dl-menu/jquery.dlmenu.js around line 72.

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Hi,

Thanks, it works indeed, but I assume updating the theme will revert this change, right?

Will next update add this string to the .po files ?

Thanks.

Hi,

We will add it in the next update, so sorry for the inconvenience.

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Hi,

Could you provide link to that page so I can take a look on it? You meant: ALL SESSIONS BY XXX section?

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