461 comments found.
Hi guys, my company had bought the Gostore theme and we want add some custom features to our woocommerce site, where is the html of the pages?
Hi marcop26,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hello,
I just installed your theme. I admit it’s heavy. However I have a problem with the customization of the header. At Header Layout level, in Theme Options if I choose the third Layout (White background) and I validate, the modifications are not visible on the website. Thank you for assisting me because this part is important so that at least my logo appears well.
Hi mamadoub8,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Compliments on a lovely theme !!
Pre Sales qtn if you don’t mind.
Can you pls advise if the Theme is compatible with Barn2 Product Table Plugin ?
https://barn2.com/wordpress-plugins/woocommerce-product-table/Thanks in Advance.
Hi Peaceonearth,
Thank you for being interested in our theme!
We didn’t test that plugin yet. After purchasing the theme, if you have any issue with that plugin, you can open a ticket https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
The product on my website’s homepage never loads, the accordion is the same, and the website is stuck.
Hi a33547662,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
I want to add content under the product category, what can I do, or is there any plugin that can solve this problem for me.
Hi a33547662,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi, beautiful template. I have installed the theme through wordpress within my hostgator hosting account and installed the full list of plugins recommended. I noticed that elementor is installed as website builder but most of the options for designing are requiring another elementor pro subscription. Is elementor absolutely, without a doubt required for this template? I am the developer/designer of his e-commerce (electronics, luxury goods/ ecommerce affiliate links) site and I want to make sure we pay for extra plugins that are absolutely necessary going forward. Thanks for your help
Hi Rodney757,
You can get all features as shown in our demo without Elementor pro. You also don’t need to pay for extra plugins.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/
Have a nice day!
Bonjour
J’utilise votre thème je souhaite sa voir si vous avez un code CSS afin de permettre sur les éléments de la boutique d’être à la même hauteur car des titre sont trop long
https://shoppingcosmetic.com/Hi shoppingcosmetic,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi, I am unable to put the change the logo position adjacent to search view
Hi chuniyassah7,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi i purchased the gostore them. It seems that it did not install the redux framework and i do not have the gostore importer,
Hi greenhat91,
Please read our documentation https://docs.theme-sky.com/gostore/#installation and watch our tutorial videos https://www.youtube.com/watch?v=ELJ-EJfNqVw&list=PLbyF_EROfxJRsI60FJB936aJlMOaJx4fI and try again.
If you still can not resolve this, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi
The header dont change, i select another in the theme config but in the main site dont change and the footer its seen broken in the main page. If i edit the footer it seems ok. But no in the main page.
Any advise ?
Hi fidelizaplataformas,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details with screenshots. Our support team will help you.
Have a nice day!
Importing demo content does not load the portfolio details page
I am looking forward to your response
Hi andrestorresg91,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hello,
I’m experiencing problem with the footer bar theme. Can you please tell me how I can send you some screenshots to see what the problem is.
Thanks, Marius
Hi Marius,
Please open a ticket here https://skygroup.ticksy.com/, give us your screenshots and website information. Our support team will help you.
Have a nice day!
I am trying to change out the Google Maps location but don’t see any iframes that pop up when I click on the image in contacts. How can I set this location to my business?
Hi TinaMarieCaouette,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details with screenshots. Our support team will help you.
Have a nice day!
How do i change the read more text. I have made a blog masonary (with elementor) on https://www.mobieletelefoons.net/blogs/ but i can’t change that text. My language is already set to dutch. Could anyone help me please
Hi Jostariza,
You use the Loco Translate plugin. You go to Loco Translate > Plugins > ThemeSky > search and translate your words.
If you need more help, please open a private ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
hi im trying to make some changes in theme but changes are not applying.
Hi leosotoweb,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details with screenshots. Our support team will help you.
Have a nice day!
Hi there! I have some problems with the color settings of the GoStore theme… I installed the theme and then when I want to customize the color chart, its imposible, any change that I do is viewing in the page… and also I’m viewing some weird things, like my menu is transparent, and also my middle header is transparent inclusive when I configured the header number one (dark blue almost black).
Please help me, I’m turning crazy with that.
my website: bookinmind.cl
Thanks guys! The theme is awesome I can wait to use it and talk my friends that I found one of the best themes in the web.
b.r
Guido Bosio from Chile
Hi guidobosio,
It is related to the mixed content. You install the Really Simple SSL plugin to fix this problem.
If you do not work, please open a private ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello, can you check whay on my web not working mobile responding with your theme?
www.bosch.ehome.hr
Thank you Br Danijel
Hi Danijel,
Please open a private ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Please don’t show your website information in themeforest’s comment!
Have a nice day!
I have trouble on brand and tag pages. Description is hidden under the sidebar. See https://yrjaverslun.is/product-brand/koalav
Hi Kaybe,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want. Our support team will help you.
Have a nice day!
How can i make the height expand to be equal with the left column like the original demo?
Link : https://store.libmarket.ly/wp/Hi waleedchayeb,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want. Our support team will help you.
Have a nice day!
Is it possible to use this theme for another site such as the George Not Found merch shop, if I purchase this theme? My client cannot afford this theme.
Hi brenmark10,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want. Our support team will help you.
Have a nice day!
Hello. I have a problem appearing in the product categories in mobiles. The categories appears in the right and they are half. How can I solve this problem?
Hi Oxygene2021,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want. Our support team will help you.
Have a nice day!