204 comments found.
Does this work with Spotify podcast? including the video option as seen on spotify
Hello, you can include a podcast from Spotify in your pages, but it can’t play through our player, since the MP3 source of the Spotify player isn’t reachable from external softwares.
Server crashed and I had to reinstall the files to a new server and better host but now the license says I can’t use the site.. the domain has not changed period just the host and ip. I have had this theme for over 1 yr and was perfect till the crash caused by the last host.. how do I get my site to work now?
Hi, did you already request a license reissue from our form?
Hi, can we use any rss feed for podcasts ?
Hi, it needs to include a proper audio source, mp3 or AAC format.
Oh I see, I thought to put a rss feed link and it will show all the episodes. Thank you.
You can import an external feed into the theme’s post type “podcasts” (audio posts) and the source will play seamlessly through your website’s player. There are 2 plugins that work perfectly PowerPress and SecondLine
Where can I test it ?
The plugins can be tested on any website, our theme doesn’t have a test installation because people tend to upload nasty stuff so we don’t offer it anymore, sorry.
Hello, Support How I get the folder of Images and CSS files of home CSS, MailChimp CSS and Contact form of WPCAST theme. Thanks. Mohamed Taher, user name soe215
Hello Mohammed. Images are normally stored in wp-content of your wordpress installation.
The CSS of the theme is contained in wpcast/style.css
Best regards
My purchase code is not working on the helpdesk page. What can I do?
Hello, please send a mail to support@qantumthemes.com including your purchase code, Envato username and forum email, we will check your profile and see what happened. Will have to wait a couple hours because the offices are closed now, but not too much.
Best regards
Is it possible to replace the template logo with a personal logo? Can the top of the site remain blocked so that your logo is always shown?
Hi! 1) Sure you can replace the logo, change colors, fonts and contents, including the home page structure 2) The header menu is not sticky because, since the main interaction is the player, we decided to keep the player sticky, while the menu scrolls
I have been messaging in support for so long. Still no reply. I really need assistance
Hello, I’m sorry sir but our helpdesk is not a chat, we provide support asap within normal support time, which is a few hours from the request, monday to friday, during office time. You’ll get an answer very briefly, sorry for the waiting but today we have an unusual amount of requests. don’t worry we will get back to you soon.
You can keep an eye on the status of your tickets from this page
https://www.qantumthemes.com/helpdesk/forums/users/dhanjit_new/Also, I can see it was requested the wordpress login to perform, for free, a full installation on your website, to make sure all was working, but it was never provided.
Please, reply to my colleague with your wordpress admin and we will make sure your site works fine, by making a fresh installation
Best regards
My purchase code is saying not valid
Please email is at support@qantumthemes.com and provide your helpdesk email and username, and the theme purchase code. We will check it and get back to you.
Sometimes on weekends, the Envato verification is slower… Trying again after a bit may solve
Thanks
I just checked your profile, the issue appears to be now solved, it was temporary.. connection stuff probably
When I add post and add audio file, I changed the post format to audio. But I cannot see the audio player in website. Please help
Please open a ticket with your site link, an adoption ally your WordPress access, you’ll get a solution within an hour more or less. Common cause for this problem ks that there is no audio post loaded, in the player, or plugins are not installed
Team, I had to change my hosting platform and the Wordpress.
Now I need to reuse the license. Please help. I already submitted a request
No problem, the license has been reissued already 
Fatal error: Uncaught Error: Non-static method DOMDocument::loadHTML() cannot be called statically in /Users/dhanjit/Local Sites/lisern/app/public/wp-content/plugins/qtmplayer/inc/func/qtmplayer-replace-audio-block.php on line 38
I am getting this error when I try to create a post. Please help
Hi! the function is not called statically, is an instance. This means that, if you see this error, the Dom library is missing from your server PHP installation. Please, contact our helpdesk, we will guide you through the resolution of the issue.
I would suggest, already, to contact your hosting provider, and ask them to verify if the hosting has all of the required libraries for WordPress, because something is missing
https://make.wordpress.org/hosting/handbook/server-environment/Example, missing this:
dom – Used to validate Text Widget content and to automatically configure IIS7+.
But, if you get this issue, other libraries can be missing, and this will cause problems further on.
Hello I have another question. Where does user can find which podcast they have liked?
Hello, there is no such function sir, it’s just a counter for the post which is useful to see which ones receive more appreciations, and you can use that parameter to display the widgets of the most liked podcasts, but is not an information related to a specific user, as otherwise you should login to put a like.
I know some sites have such functionality, but is not the same as wpcast, where is more of an index of “appreciation” without any user relationship.
can I add 3rd party plugins for the functionality of login and registration of users?
sure, there are many plugins to add login and subscription widgets using shortcodes. What is not there, is a limitation of the access based on the login, so people can subscribe to comment or just to receive updates but you can’t hide certain contents to unlogged users.
Hello, awesome theme you got there. Just want to know if we can add login and register options for user to access the podcasts?
Hello! it doesn’t feature this functionality, sorry, because 99% of the podcasters have the access completely unlocked and monetize using sponsors and merchandise or croudfunding platform
Hello, To report a bug on the theme Wpcast, there is no longer a way in the articles to be able to position the images to the left, or to the right in the texts, and therefore to visualize them correctly on the site …
Hi, can you provide some screenshot about what you are trying to do? Because normally that’s an easy task and I’m unable to understand the global layout where this is being done.
Ok, I just sent a screenshot to this address: support@qantumthemes.com
Can I use Cloudflare with this theme for security?
Oh yes! We do as well
And there is a new plugin called wp cloudflare super page cache which works amazingly (we don’t use it but we tested on some websites the plugin along with CF and the page speed was 200%)
When someone click on download, the file is opening in browser. then we have to manually download.
Hello!
you can add a piece of code in the .htaccess file, and force the mp3 to download
Example: https://stackoverflow.com/questions/48597931/how-to-force-download-files-via-htaccess/48598745
for more info, please contact our tech department via Helpdesk
https://www.qantumthemes.com/helpdesk/thanks and have a good evening!
How to add a footer widget or text other than copyright text
Hello and thanks for getting in touch! This theme doesn’t have widgets in the footer, instead you can customize the copyright text from the customizer, and add a logo, social links, custom menu for the footer and a custom background image.
Please check: https://wpcast.qantumthemes.xyz/manual/knowledge-base/4-08-footer-and-copyright/
if you need technical support, please contact us via helpdesk, we will be happy to help 
hello, Can we customise header ? i need full width logo in header and menu below can we do this type of customisation.
hello, i’m sorry but this theme doesn’t have such design available…
Subject : Can’t use “Avenir” Google Font in theme.
Hello support,
Is there a way to use the “Avenir” font ? I’ve seen it on Google Font
IMG—> https://zupimages.net/up/21/23/flzh.png
But it’s not avaible in your theme’s customization despite what’s mentionned in your documentation
IMG—> https://zupimages.net/up/21/23/npin.png
What the easiest way to add it in this list so it’s compatible with your Theme ?
https://executive-training.ieif.fr/Hi, you can use any google font in the theme, there are 4 different font selectors for contents, titles, tags and other parts of the theme.
best regards
Next page not loading, Stuck at the animation. Please give solution?
Hello, this is normally caused by third party plugins, in particular minification and compression plugins. For a direct solution, please open a ticket here
https://www.qantumthemes.com/helpdesk/thanks