1294 comments found.
i want to reset my license and i can’t open ticket
Please contact us at the4studio.net@gmail.com
Can I customize my home page products according to the browser’s country of entry?
Sorry but there is no such option. Thank you!
انا عندي مشكلة اشتريت الثيم ونزل على جاهزي الخاص ولم استطيع تثبيت على متجري الخاص اتمنى ارسال لي طريقة تثبت الثايم وشكرا
Please refer this doc: https://help.the4.co/docs/installation/upload-theme/ If you need any technical support please open a ticket at: https://support.the4.co/ Our team will assist you. Thank you!
Good day,
I’ve been trying to activate the blog page sidebar to make it look like it looks in the demo, I couldn’t find where to do that. How do I make the blog page sidebar show?
Hi there, on blog page please click open Blog Pages section then you can see the option to enable the sidebar: https://tppr.me/QEqpo
How do I get here?
Nevermind.
That is great 
Can I add some text under the collection page? Like the Ella theme does? I really want more text on the collection page to boost the seo ranking.
Thanks.
Yes you can do that. Please refer the screenshot: https://tppr.me/RCoPs
Hi,
Once I add a section under the collection main, can I diy the extra area one by one in the collection editor area? Or, once I set this area , it is fixed?
I want to add different texts under different collection pages. Like this site did: https://loveplugs.co/collections/fox-tails
Is it possible?
Thanks.
If you want to add a different content/data on each collection, then you will have to create template for each collection and assign a template to the collection. The theme allows that. Thank you!
If there any way to move the collection description under the bottom of the collection page with your theme??
Yes it is possible, please buy the theme then contact us at https://support.the4.co/ticket Our team will help you with this.
Using theme ‘Home Decor’ – is it possible to use the FAQ from https://kalles-demo.myshopify.com/pages/faqs-3 in the Home Decor theme?
Yes it is possible. Please open a ticket at https://support.the4.co/ Our team will guide you.
I have purchased the theme, and finding it good so far, but stuck with header customizations. For example, the search interface showing in Header Design 8 is not possible in Header Design 3? Please help add search utility in Header Design 3 also.
Each header layout has it own design. No option to mix between them. Regards!
When we do a search and get to the search page, there is a second menu under the main menu section that shows all the collections available in shopify. How do we hide the collections on the search page?
You can try to add this below code into Theme settings->CUSTOM CSS/JS option: body.template-search div#cat_shopify { display: none; } Hope it helps
I can not import data. I am getting errors while copying the index.json file. Therefore, I cannot change my home page. Please help me. Ticket #104756
We already answered your ticket. Pls check it as soon as you can. Thank you!
Hi The4,
I just purchased your theme for a Spanish website, and now we are using it for an English website, same client with same products. Do I have to purchase the theme again for this? The English website will be hosted on a new Shopify account, but it is for the same client.
I did import it into the English Shopify account, but it wants me to add a new license number.
I have already purchased this theme twice.
Thanks in advance.
Todd
Thank you for purchasing our theme. Theme License allows you to use the theme on one store domain only. You would need to purchase another license since your other store.
I tested some demos on my cell phone (iphone 11 and iphone XS) and I had a feeling of slow loading of images.
Images flicker while trying a fade in effect.
Small crashes when trying to reproduce the effect, it’s better not to have it. Is there a way to remove it?
Thank you for asking questions: 1.We use lazy-loading to improve loading speed. 2.That effect can be removed easily with some simple CSS code. Stay safe!
Is there an option to show the correct variant according to the color selected in the filters?
Ex.: I select the green t-shirts to appear and I want to see the green thumbnails contained in the variants.
Thank you for asking the question. Yes the theme has such feature. Please refer this demo: https://kalles-demo.myshopify.com/collections/trending/products/skin-sweatpans/?preview_theme_id=
Sorry, I wasn’t clear. The question referred to filters in the collections.
https://kalles-demo.myshopify.com/collections/women?filter.v.option.color=PinkSecond product appears in gray. (Blush Beanie) I selected the color pink in the filters.
what about the filter?
Sorry, I wasn’t clear. The question referred to filters in the collections. https://kalles-demo.myshopify.com/collections/women?filter.v.option.color=Pink Second product appears in gray. (Blush Beanie) I selected the color pink in the filters.The theme uses Default filter of Shopify. On theme store, we are in filter by product options mode. So if product has the variant (COLOR: PINK) it will appear in the filter results. Hope it is clear.
Yes, that’s exactly how it works. But I wanted something like the Molla theme.
I selected the seagull color and it shows me the seagull variant even though it is not the main one of the product.
Printscreen: https://i.ibb.co/7ztQ343/seagull.jpg
Link molla: https://midas-theme.myshopify.com/collections/fashion-all/color-seagull+
Is there any way for kalles filters to behave like molla’s?
Hi The4, How to show the’Buy Now’ button on product page? I have only ADD TO CART button on there.
It is Dynamic checkout button and you can enable it in Product page-> Product summary->Product Form. Please see the screenshot for detail: https://tppr.me/eWorh
Is it possible to display the variants as if they were individual products in the collections or homepage?
I am sorry but the Shopify doesn’t support this. Thank you!
Hi! I love kalles and enjoy it, but I have a bug thats been going on for awhile and I ignored it because the person who helped me build it told me it cannot be changed. There is a bug whereas in the desktop version its ok, in the mobile its not. I want my background to be all in my chosen color, but on the mobile version half of the categories has white background with no option to change. I’d love to know what I can do.. www.aronasheldani.co.il
Please help me update your question at https://support.the4.co/ Our team will check it for you.
hi! thank you for the quick reply, I tried, but my support was only for 6 months and it doesnt let me to continue with the ticket.
If your license was expired please renew Envato support then you can use our support system. Thank you!
It’s a minor bug thats been there from the start and i’ve been mislead by the person who helped me build the site, and i’m not able to pay another 65$ for that small bug. i’ll try to figure it out. thank u.
If you can do it that is great, also please note that our support covers getting setup, trouble using any features, and any bug fixes that may arise with original theme. Unfortunately, we cannot provide support or responsible if you already customized the theme. Kind regards!
I am trying to get instructions on getting the Instagram api but the link in the theme leads to a 404. Can you guys provide an updated link https://kalles-docs.the4.co/installation/how-to-get-instagram-access-token
Please use this link: https://help.the4.co/docs/installation/how-to-get-instagram-access-token/
Hi I have a couple of questions before getting started, I’m using Shopify for this theme so I want to know; can I fully customize the theme using the Shopify platform such as adding sliders, images, boxes layout and position, and the text style, and another thing can I add the payment provider such as the themes provided by Shopify through the settings page or not, is the theme compatible with Shopify plugins and application.
Thanks
Hi, thank you for asking the questions. This below is my answer for your question:
1. Yes you can completely edit theme and add any sections you want in Customize: https://tppr.me/1NMhi
2.The theme compatible with most Shopify popular apps.
Stay safe!
Hi guys, it’s almost a month now and still my issue is not resolved yet. can you help please ticket=#98211
Looks like you didn’t follow your ticket. Our team already asked you permission to access your Themes, Pages and Blog. Please provide it and confirm on your ticket so we can check the issue for you. Thanks!
Hi,
When Inbox (the chat in Shopify) is enabled it’s above the Sticky Toolbar Mobile and that’s pretty ugly.
Is there a way to fix this?
Hello, is there any news about Kalles 4.0?
It is expected this month please.
