45 comments found.
WPBakery and other plugins need updating. frontend editor is broken and WPBakey support say an upgrade is required.
Hello,
Please update bundled plugins using Themerex Updater plugin. After the plugin installation, navigate to Appearance -> Themerex Updater and enter your purchase code. Then you can update the plugins in the Dashboard -> Updates, just scroll down to section Active theme components: Plugins.
Regards
Thank you . but the plugin is still out of date. See below Installed version:7.0 Minimum required version: 8.6 Available version: 8.6
Hello,
If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.
Regards
This is very bad basic support for customers. Basic things like this could be included in the documentation. I should have to pay for support to get basic information. Secondly the WPBakery plugin is several versions out of date, despite having used the ThemeRex updater. Again, i should have to pay extra support to have basic plugins updated which are critical to the function of the site and WordPress updates. I certainly won’t buy from this author again and definitely will advise other to avoid for these reasons.
Hello,
Thank you for reaching out to us! Our Tech support team will be glad to provide you with the plugin. Please submit a Pre-sale ticket at https://themerex.net/support to get it.
Regards
Hi!
I’ve just updated the theme manually and was able to update all required plugins except for WPBakery Page Builde. Is it possible that it wasn’t included in the last update?
Thanks, Camilla
Hello,
The WPBakery page builder plugin is included to the theme update. Please update bundled plugins using Themerex Updater plugin. After the plugin installation, navigate to Appearance -> Themerex Updater and enter your purchase code. Then you can update the plugins in the Dashboard -> Updates, just scroll down to section Active theme components: Plugins.
If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
Hello Thanks a lot for your quick reply and help! I wasn’t able to do it update via Design > Install Plugins but it worked the way you explained it (Dashboard > Updates). Regards
Warm welcome!
Hello, after trx-addons update my site is broken. So I reloaded the old version. How can I update it without breaking the site?
Hallo and thank you for your answer.
I remove TRX Addons but how can i install only this single Plugin? When i download Theme and extract zip Folder to access the plugin folder, I can no longer install it via the plugin page.
And if i load TRX Addon Folder via SFTP, the Plugin is not display on Pluginpage in Backend.
Regards
Hello,
Please open Dashboard->Plugins and find Dialogue message to install Trx addons plugin. Otherwise if the issue persists, please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
Hi, the WP Bakery plugin isn’t updated with the Theme update. I updated the Theme to 1.3.12, and after that on Tab “Install Plugins”, there is a new version available for WPBakery (8.6.)
But when i update this plugin, i get the following message:
"To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?"How i can update WPBakery?
Hello,
Please update bundled plugins using Themerex Updater plugin. After the plugin installation, navigate to Appearance -> Themerex Updater and enter your purchase code. Then you can update the plugins in the Dashboard -> Updates, just scroll down to section Active theme components: Plugins.
Regards
Thank you very much, i think that works.
Warm welcome!
How do you change the cart icon to a different icon in this theme?
Hello,
Thank you for contacting us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
The version of ThemeRex Addons included with the latest version of the theme has a sever security issue: https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/trx_addons/themerex-addons-2330-authenticated-contributor-local-file-inclusion-via-shortcode
Could you please make the updated version (2.34) available?
Hello,
Thank you for contacting us!
We have already released the new version of ThemeRex Addons with all the fixes required. Our Tech Support will gladly send you the update. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Hi,
Several of the plugins bundled with this theme appear to be outdated and may contain security vulnerabilities.
Vulnerable Plugins:
WPBakery Page builder <= 6.12.0 https://kb.wpbakery.com/docs/preface/release-notes/ Slider Revolution <- 6.6.12 https://www.sliderrevolution.com/documentation/changelog/
Can you please update the theme to include the updated plugins, or provide me with the relevant updates?
Hello,
Thank you for contacting us!
The package contains Themerex Updater plugin that lets youeasily update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide and use the plugin – https://rosewood.ancorathemes.com/doc/#getting_started_theme_update
Regards.
Thank you, the update appears to be available now.
Where can I increase the size of the logo in the header. It’s way too small. Thanks!
Hello,
Thank you for reaching out to us! Our Tech support team will be glad to assist you with any questions like this. Please submit a support ticket at https://themerex.net/support to get a step-by-step guide.
RegardsI am using Rosewood Theme v1.3.1.
In some places the Rosewood branding is showing. How can I replace Rosewood with my custom brand in these situations?
1. When receiving an email from the Contact form – “This e-mail was sent from a contact form on Rosewood – Private Farm” at footer of email.
2. When submitting a form to reset account password – “Rosewood – Private Farm <info@themerex.net>” is showing in the Sender address.
Hello,
Thank you for getting in touch with us!
Our support assistance is provided via support tickets only. Please create a support ticket at https://themerex.net/support/ , and our support team will gladly assist and guide you.
Regards.
This is very bad basic support for customers. Basic things like this could be included in the documentation. I should have to pay for support to get basic information. Secondly the WPBakery plugin is several versions out of date, despite having used the ThemeRex updater. Again, i should have to pay extra support to have basic plugins updated which are critical to the function of the site and WordPress updates. I certainly won’t buy from this author again and definitely will advise other to avoid for these reasons.
Hello,
Thank you for reaching out to us! Our Tech support team will be glad to provide you with the plugin. Please submit a Pre-sale ticket at https://themerex.net/support to get it.
Regards
Hi,
Just checking on when the next theme update will be? The theme needs the following plugins updated:
ThemeREX Updater You have version 1.5.3 installed. Update to 1.8.0. WPBakery Page Builder You have version 6.4.2 installed. Update to 6.6.0. Essential Grid You have version 3.0.10 installed. Update to 3.0.11. Slider Revolution You have version 6.3.3 installed. Update to 6.4.11.
Additionally, the theme does not appear to be compatible with PHP v7.3+ (now that PHP v7.2 is deprecated)
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Thus, there is no need for frequent updates. Please review this guide: http://rosewood.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings
The theme supports PHP v7.3+ Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Thank you!
Hello Support Team,
I am having a problem while importing the demo data. Thumbnails cannot be important for some reason. The progress bar for thumbnails get stuck. How can we solve this problem?
Thank you in advance for your helpful support.
Kind regards
Hello,
Thank you for contacting us!
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements – http://rosewood.ancorathemes.com/doc/#getting_started_theme_requirements
In case “Demo Data” installation is stuck, you can manually install it by downloading the demo.zip – demo.zip archive from our server. Extract the archive to demo/ folder and upload this demo/ folder to wp-content/themes/rosewood directory. In case the issue persists, please contact your hosting provider to make sure that your server configuration meets the Theme Requirements. Otherwise, please refer your request to our support department at https://themerex.net/support/
Regards.
Hello. I’ve just updated the themes and the plugins but the editor doesn’t work anymore. The backend editor doesn’t load at all. The page just load the classic editor. The frontend editor shows this error message: Warning: array_flip(): Can only flip STRING and INTEGER values! in /web/htdocs/www.durin.it/home/wp-content/plugins/trx_addons/components/widgets/slider/slider.php on line 798 and doesn’t load anything more.
How can I fix this?Thank you
Hello,
Thank you for contacting us!
Let our Tech support team have a closer look at your website settings. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body (it doesn’t require support renewal). Our tech support team will assist you.
Regards.
wpbakery editor not working
when you click on the pencil to edit a section the popup editor in empty.
also, how do you update the editor to the latest version. is a key provided in purchased theme to do so?
Hello,
Thank you for contacting us!
To avoid any issues, WPBakery, Essential Grid and all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://rosewood.ancorathemes.com/doc/#getting_started_theme_update
To update the plugins you need to enter the purchase code. The link on how to find the purchase code – https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Hi there, what a great theme! The subtitles of the theme are fixed at the top of the titles (above). Is it possible to switch subtitles below the titles? thanks and greetings 
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hi there
Thanks for the great theme. I wonder how I could update the WPBakery Page Builder (my current version is 6.2) to version 6.5?
Thanks in advance & greetings from Vienna BRANKA
Hello Vienna BRANKA,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://rosewood.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr in case you use WordPress 5.6.
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Pre-sales question: Does the them include the design PSD files?
Hello,
Thank you for your interest in our theme!
We do not include theme-related .PSD files into the theme package, because it might significantly increase the size of a downloadable archive.
Nevertheless, you can request .PSD files by contacting our Support department at https://themerex.net/support/ Our Team will be glad to provide them.
Regards.
Hi there!.
I have an issue with your theme, I installed Custom Post Type UI and I created a Custom Post Type named “Mis Noticias” because my client want that to differentiate from normal Posts. So, when I try to call that post type into the loop with for example: Classic 1 layout, didn’t appear “Mis Noticias” only appear: Post, Services, Products. There is a way to do that? or if you could add that post type, please?
Regards.
Hello,
We cannot guarantee the theme full compatibility with third-party plugins as we have not tested them together.
Try to install other plugin or you may need additional customization in order to add custom post type to theme.
If there is a need, our Customization studio may help you with that. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support .
Thank you.Do you have any idea what it could be? thanks
Hello,
Please provide us with your WordPress details in support ticket at https://themerex.net/support/ – our Support team look into that.
Thank you in advance.thanks, ticket send it
Hi again, I can’t check my ticket… I reset my password twice, and it still not let me in. it shows a warning that says “Please check your email” but there is not email from support.themerex.net in my inbox
Is it possible to get this theme as html theme (no wordpress)
Hello,
We appreciate your interest in our theme!
The theme does not include HTML files. If there is a need, our Customization studio can create the HTML version of the theme. To get a quote, please submit your request at https://ancorathemes.ticksy.com/ to category “Request Paid Customization”.
Thank you in advance.
therefore I need a purchase code…
Hello,
“Request Paid Customization” category doesn’t require a purchase code:
http://prntscr.com/pcexbtPlease re-check.
Thank you.Just checking to see when you will be updating the Slider Revolution & WP Bakery VC plugins?
Hello,
Theme update was released month ago. If you need new versions of plugins that were released after latest theme update, please submit a ticket at https://ancorathemes.ticksy.com/submit/#100011398
We’ll provide you with latest versions.
Thank you.
Hello, I bought this theme and found the problem about demo site installation. I will submit the ticket at the help center site to get help this issue but the product list does not include Rosewood theme. How should I do next?
Hello,
Thank you for choosing our theme!
We have checked the list and RoseWood theme is available there – http://prntscr.com/nobu1y. Please try this link – https://ancorathemes.ticksy.com/submit/#100011398
Alternatively, you may choose “_Presale questions” category and add your purchase code in your message. Thank you.
Regards.
