3565 comments found.
Hello Support,
Facing an issue,
The Avatar image in ‘My Profile’ section, one can upload any format (webp, Svg etc), but when we save, it shows an error.
When we use PNG or JPEG files it works fine.
Can you provide a way, where we are only able to upload (PNG or JPEG) formats as profile image,
so the error doesn’t show.
Thanks
Hi
edit file plugins/listeo-core/assets/js/frontend.js around line 1028
replace ‘image/*’
with
‘image/jpeg,image/png,image/gif’
Hi,
Thanks for looking into this,
So i tried to find the file by following the path
But i was unable to find the folder ”/listeo-core”
Instead i found a similar file by following a path through folder ”/workscout-core”
But the file in that folder does not have the similar code.
I would request, you to help me resolve this issue
Screenshot shared – https://ibb.co/82dYygT
Kind Regards
Sorry, I was sure you are asking question about our other theme Listeo, my mistake
in that case edit file plugins/workscout-core/templates/my-account.php and find thereaccept="image/*"replace it with
accept ="image/gif, image/jpeg, image/png"
Hi
So i edited the code as instructed.
But i am still able to upload other file formats as avatar image, which in turn crashed the site upon saving.
I am sharing a video demonstrating the issue faced.
Description of the video:
First i select a .jfif format file and click save which crashed the site
Then i select a png/jpg which works fine.
Video – https://drive.google.com/file/d/1yYU3_CN3To_ZeusLFMIAUieZ0RfaA6ib/view?usp=sharing
Kindly help, resolve the issue faced.
Thanks
Please contact us via Support Tab with admin access to your site. Please mind it’s Easter time here so you might need to wait for answer until Tuesday
Hi,
Hope you’re doing well
As per your instructions, I’ve shared the admin access to the site through the support tab few days back.
Kindly request, to have a look and help me resolve the same.
Thanks
Hi
you did but we had Easter break like I explained, I replied to you exactly 10 hrs ago, didn’t you get the message?
Hi,
Sorry, the message was received, somehow was in spam folder.
Any Updates on the issue.
Thanks
But I don’t see any issue, like I said I tried to upload some avatar on your site, and when I click the place to upload it I can’t select any other filetype then the jpg/png please see https://cln.sh/pWRQaM – have a tiff image and it’s not selectable(couldn’t find any jiff file and I can’t even save images in that format)
Hi,
Kindly use this .jfif file to emulate the error.
https://drive.google.com/file/d/1ZjjAf7C94ytW4A58bdcBPBCNZer1ueXt/view?usp=sharingThanks
Ok, so jiff is basically a jpg file, it’s pretty much the same thing but less compressed. I have no idea how popular it is but I guess it’s not as it’s first time I hear about this type and even google that doesn’t bring many results.
Anyway, the problem with “fatal error” when you upload this files is that it’s not allowed by your Wordpress, if you try to upload this file in wp-admin -> Media, you get this message https://cln.sh/gBb4fS
So I guess the best option would be to add support for jiff files to your WordPress ( https://www.wpbeginner.com/wp-tutorials/how-to-add-additional-file-types-to-be-uploaded-in-wordpress/ )
because the option to limit it in the input won’ help it acts as its jpg.
Hi,
Thanks, as always amazing support.
Can u look into one more thing.
Can u provide a way, when a candidate registers/login, for the fist time, they get redirected to a specific page.
Kind Regards
Hi
I’m afraid that would require more complex changes
Where is the place to upload retina size logo. I can only see Logo image and Home page logo for transparent header in Site identity under customise section. Cant find the retina logo upload field there. Please let me know where can I upload the retina logo. Thanks
Hi, retina isn’t used for a while. You should update thtme.
Hello support, I have 2 problems with workscout: 1. Suddenly the logos of the companies are no longer displayed in the frontend (Start page, job overview etc.). 2. It is no longer possible to log in via the login pop-up window, nothing happens when you enter the access data.
I want to login and register emp/cand via popup and it is not working, nothing happens, I just see `Sending user info, please wait…`. The user Login/register just works with “sepate page”, but I need the Ajax form in popup. Could you help please? Thanks!
Hi
nothing happens “suddenly”, something must have been changed on your website recently that caused this problem, but I’m not able to tell what’s wrong without access to the site, so please contact us via Support Tab.
The problem with login might be this https://www.docs.purethemes.net/listeo/knowledge-base/how-to-solve-problems-w-ajax-login/
I join what another user said in a previous message, you can’t post new offers because you can’t write in the job offer details forms. Only company details can be added to the form. I came to this forum thinking to hire again the support, but I see that it is not a problem only mine, but something more general that I hope the developer will solve. This is the only wordpress theme I constantly have problems with and I need support.
Are you on latest version of theme? 3.0.3?
Yes, I have the latest version
ok, I’ve sent you an email now
Hello, I would love to purchase this theme, but I have a few pre-sale questions:
1) Will I have the ability to create two different user/member logins? (Example: one user/vendor who can post products/services/listings & another user/member who can only view the products/services/listings with a paid membership)
2) Can I restrict access to certain pages/sections of the site based on the membership status (paid vs. free)?
3) Does this theme offer front-end dashboards for vendors who list their products/services?
4) Does this theme offer custom search fields?
Essentially I want to build a classified/listing/directory site in which vendors can sign up for free and create their own offers. Vendors may also pay to promote/feature their listing.
Members or users of the site (not the vendors) must pay to register an account to gain access to the vendor product/offer/services search result archive pages. Or members who haven’t paid can only see certain vendor information (the ability to hide or mask certain details of a vendor’s offer/service listing).
Paid members should be able to message or chat the vendor on the site directly.
If a member chooses to purchase a vendor’s offer/service/product, I should be able to take a portion of the commission from the vendor.
Hi
ad1. you mean to have the same user able to login as employer and candidate at the same time? Those roles are generally not restricted and candidates can post jobs and vice versa
ad2. That would require additional plugins like Restrict Content Pro
ad3. Yes
ad4. Does require additional paid plugin or custom modification in code
There’s no option to pay for registration or limit chat to paid members
Hi, I relisted an expired job posting, but the employer is not getting new job orders(email) The employer gets emails with job orders only when a job posting is submitted for the first time. Why is this happening? Do I have to adjust some settings in WooCommerce?
You mean he’s not notified if the listing is renewed? I guess there’s no notification for that event, the notification are not part of WorkScout but the WPJM plugins
Hi, for some reason after the last update, when a company try to post a job, job details are voided, so you only can add company details but not job details. Any ideas? You can see the image here: https://rrhhjobs.com/wp-content/uploads/2022/04/Job-details.webp – Thanks
Have you updated all required plugins? Appearance -> Install Plugins
Hi! How yo edit login and registration widget?!
Hi
depends what you want to do exactly. They are in templates in wp-content/plugins/workscout-core/templates/account/ login-form.php and registration-form.php
Hi,
Are there any notifications/highlights on the employer dashboard when a candidate applies?
Hi
there’s email notification
How to add a language switcher Button in the header?
you can use weglot.com or translatepress
You did not read the question. I ask about the BUTTON for the language switcher (I use WPML).
Or general meaning: How can I can “ANYTHING” into the header? How can I modify the header to add ANY functions?
I’m pretty sure WPML has option to add language switcher to menu. but if you want to add “ANYTHING” into the header edit workscout/header.php
For further support related questions please use Support Tab
Hi,
So i am facing an issue, an employer can only select the company (During Posting a Job) that they have created.
Can we make it that, the employer can select one of the companies, from all the verified companies already registered on the platform.
Because with current setup, I believe a lot of employers will create duplicate company pages.
Thanks
Hi
no, I don’t think it would make sense or be good solution, someone could then post jobs in the name of company he has no connection and could even do some “harm” with such posts
Hi,
You do have a valid point, but i believe that it would better in case no duplicate company pages are created.
So that we can get actual, reviews about the company on a single page and all the jobs available in the company under one page.
Also did some research, all the major Job Boards follow the Single company page approach.
Can you suggest me a way to apply the same.
Thanks
But we do have single company page with reviews https://workscout.in/company/king-lrawqefhs-london-uk/
I can’t imagine situation when people who don’t know each other posts jobs from the same company, so no reason to allow users to post as a company they are not affiliated with. Sorry but I’m not going to change it that way.
Hi,
Thanks for the reply,
I understand your point, and i know it is valid.
All i am requesting, could you suggest me a way, where employer can select from list of companies already registered.
Regards
Hi,
I think you are right, no solution required.
Separate company pages makes more sense, the more i think about it.
Thanks for understanding the issue, Amazing Support
Regards
You’re welcome 
Pre Sale questions: 1. Is it possible to add custom fields to the candidate and employer profile? 2. Is it possible to change the dropdown menu for “Categories” to a multi-select checklist in the candidate resume form: https://workscout.in/submit-resume/ ? 3. Can I restrict the Locations to a pre-defined list by myself? 4. I would like to add to the company profile a pre-defined list of job titles the company searches. So even without seeing posted jobs of the company or reading the description the candidate know what kind of jobs the company searches in general. 5. I want to add a pre-defined (multi-select) list of jobs to the candidate profile which jobs he/she is willing to accept. So companies see what job that candidate would imagine to do. 6. I would like to restrict some candidate fields which are just visible or to send a message when the company has a paid plan. 7. I want to restrict the number of candidates which can be contact with a free plan (e.g. 5) and with a paid plan unlimited. 8. Do you have a child theme that I can do custom code?
Hi
ad1, Not without modifying code
ad2. Yes
ad3. Yes, with this plugin https://wordpress.org/plugins/wp-job-manager-locations/
ad4. We don’t have such option
ad5. We don’t have such option
ad6. These are things you can restrict https://wpjobmanager.com/wp-content/uploads/2014/03/resume-visibility-settings.png
ad7. You’d need additional plugin for that https://plugins.smyl.es/wp-job-manager-packages/
ad8. Yes, sample child theme is included
How can I get rid of the dots before a blog post preview? See screenshot here: https://prnt.sc/eTdzFsWlBVgq
This is not WorkScout element from what I see, so probably just with CSS
Yes, it is coming from workscout theme! When I change the theme to another one, the dots are disappearing.
Please share link to this site
Hi, i have some presale questions: is there a possibility to create a page for reverse recruting from this theme? We have a client who want a mom hunting site. They want to make it so that companies can find talent (moms). For example, there should also be the possibility that the profiles of the mothers are limited visible until the first contact takes place. Are there these possibilities with this theme?
Hi
so moms would just have to create their profiles like https://workscout.in/resumes/ ? so you don’t need jobs but only resumes.
correct, but it should also be possible that the visibility of the fields are not all visible until the mom releases that. is there such a possibility?
Or for example that the employer is notified about the search he makes that new candidates have registered with the matching. Is such a thing feasible with this?
No, there are no such options
Hello,
We are interested in your theme, however we have just a few before ordering, your theme says there is WPBakery Page Builder compatibility, we wish to have this rather than Elementor, can you tell me if we can choose when importing the demo.
Also, I want to know if you provide the image elements so I can put them in the right colors.
thank you in advance
Hi
we don’t have option for WPBakery, that version was discontinued (it’s supported for users who bought it before Elementor update) and we don’t have demo version for WPBakery
Hello,
Thank you for your feedback, I take note of the information, however you did not answer me on the images of your demo, are they provided in order to put it in the color of our client’s company?
thank you in advance
I’m not sure what you mean by that really, but images from demo (the photos) are not included, we don’t have license to redistribute them that way so there are placeholder images included, however if you mean the “icons” then of course they will change to the color you choose in the Customizer, all green elements that are on demo will change according to the selected color in options
How can I add a background picture into the breadcrumb section and how can I change the color / font of the breadcrumb text?
Every page has setting for that https://cln.sh/p69c1T but to change font color you’d need to use CSS
Ah, these settings are great. Thank. Yes, I know about the possibility with CSS, but I did not found out which ID / Class I have to pick to change these different words in the breadcrumb path?
You could easily find it with Chrome DevTools, the id of breadcrumbs is just #breadcrumbs
Guys how to edit login and registration buttons?!
Hi
but edit how? Change texts?
Yeah just texts
Nice thk you ))
Hi, I want to be sure I can use your theme for my project. Please see details below:
1. Posting jobs is free 2. Freelancers get notifications if any job in their field and location posted. 3. Freelancers can search and filter to find the jobs they want to do. 4. Freelancers must pay and become a member to see the job details and apply. 5. I want the membership with Woocommerce 6. After the job is done, job owners can review the freelancers. 7. Member freelancers can be listed and sort by their review score.
Are these possible?
Thank you!
Hi
ad1. Possible
ad2. You can set job alerts https://www.docs.purethemes.net/workscout/knowledge-base/job-alerts/
ad3. Sure, as seen on demo
ad5. That would require additional plugin https://plugins.smyl.es/wp-job-manager-packages/
ad6. We don’t have such option to review candidates
Hi, thank you for your answers.
Could you customize the theme and add 6 and 7? I can pay for it.
Thank you.
We don’t provide customization services
Since the release from workscout 3.0, i can no longer update the theme from my WP dashboard. Each time i try to update i get the error below:
’’Update failed: Update package not available.”
The only way i’m able to update since 3.0 it to uninstall and download a fresh installable file of the new released.
Workscout 3.0.3 has been released, i tried updating, i still get the same error of:
’’Update failed: Update package not available.”
How do i resolve this please?
This updating problem is only peculiar to workscout theme, i can update 2022 theme from wp dashboard without issue
Hi
2022 theme is oficial theme from WordPress repository so it’s something else than updating themes from Envato. There might be several reason why you have this error, but try to regenerate a new token through Envato Market plugin.
Below is the list of possible reasons.- Server cache settings which cause the old package return from the server tmp folder. In this case, it’s better not to waste time and update manually.
- Server has a proxy which denies access to Envato Servers.
- The file/folder permission issue.
- Firewall which blocks access to Envato Servers.
- Missing Remote Get function or cURL package for PHP. In this case, contact your service provider.
What do you mean by regenerate a new token through Envato Market plugin? How do i do that?
Ok I understand now. I was able to regenerate another token through Envato Market plugin but still the problem is not resolved
Then it has to be one of the other potential reasons I listed, you can always update theme manually via FTP.
I really do not want to go down the road of further troubleshooting. I will just keep updating manually until the problem ever choose to resolve itself,
Thanks.
can i use this theme for a nurse staffing agency?
yes
Do you offer support on initial setting up of the theme into a domain? For the site to go live
