3846 comments found.
Hello, I installed the theme but the option to create a sidebar does not appear.
Please make sure that you update the theme to latest version in order to use with WP5.9 Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Please also make sure that all your being used plugins are compatible with WP5.8 as well.
pre order question : I have many tours / travel (500 tours), is it possible to import via cvs or excel ? if yes how ?
Hi,
Unfortunately, our theme doesn’t support the importing. It need to be set one by one only.
Thanks for your interest by the way 
Hi, I would like to buy your theme, but I have a question, which pro plugins does the “City Tour” need? so as to give me an idea of how much I’m going to spend and what to buy, thanks!
Hi,
First of all, thank you for your interest
You just need to purchase the travel tour theme, all the demos will be available in one package.
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Yes,
That all the demos are present I understood this.
But in the demos are there “pro” plugins to buy separately? or pro functions to buy?
Thank you fo reply
Hi,
No, we don’t have anything like that. When you purchase the travel tour theme, you will have everything to make a website look like our demo without anything separately.
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Goodmorning! Sorry: One presale Question
Reading through the documentation we found this:
“Payment Type Credit Card (via Stripe, Authorized.net) Please note that you can not use Woocommerce’s payments with tour booking “
Why is it not possible to charge the Tour booking as a normal Woocommerce product? Is it possible to pay for a tour booking by credit card or paypal?
Hi,
First of all, thank you for your interest
The tour master and woocommerce is independent plugin so you can’t book a tour with the woocommerce.
We’re support for: PayPal – Stripe – Authorize – Paymill in our tour system.
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Hi, in some Toure Style there is no ” from” before price. How can I display this text ” from” with grid style
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.
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Hi, pre-sales question.
We organise international mountaineering tours and each tour only runs a max of 3 times a year (most only run once).
Can I remove the calendar and instead show only the tour dates either in table or dropdown selector?
If this isn’t a standard feature to replace the calendar then is there a workaround that other customers have used?
Thank you
Hi,
First of all, thank you for your interest .
For the calendar: yes, you can show only the tour dates as you wish.
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the booking form not working in my website do u have solutions for that
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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Hi, I purchased, read the documentation and all comments containing “enquiry” but i can’t find the answer : on a single tour enquiry form, there is a checkbox to accept terms and privacy but i can’t find where i can change the link…
Someone else already asked this question and you replied to create a ticket but you should reply here because other people can encounter the same issue and have the clue without disurbing you 
Thanks for helping, Best
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
P/S: Also, other users using the null theme will get the support for free and it’s not fair for you/other customers and our effort to maintain it.
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One question please: Is it possible to have the booked ticket sent to the customer’s email address and at the same time print it out via a connected printer? If this is possible, could your programmer set this up for us or could you tell us someone who can do this?
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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I have two license for me and one more for a client. One of my has support, but I cannot send the ticket: “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.” Please check it. I need a answer please. Thanks
Hi,
Unfortunately, we don’t have option for connect to printer, it’s not possible. You need to consider hiring a freelancer to do it for you.
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Hi i know my support has expired but i have a very important question…. recently installed the Google Captcha plugin and enabled it on the pages i want but i would like to add Google Captcha plugin to the “Contact Details” page before the guests can make any type of payment, is there a way to achieve this?
Hi,
You need to customize it in: wp-content/plugins/tourmaster/include/payment-util.php file.
============
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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thank you
1. The price of a tour set on the tour booking editor is set to 150, and the “from price” shows as 150, but as soon as you select 1 person, the price goes to 163.50. I assume a tax rate is being added? How do I change the systemwide tax rate or turn it off?
2. On blog feed page, search results page and a few others, their is no BGD color or image behind the main heading for the section – where do you set the default color or image so these are not white text on white BGD? The container is this one I believe I could not find an option in color settings for the site that changed this.
I’ll sign up to your support portal tomorrow, just out of time now, and wanted to try and get an answer by the morning when I start work again. Cheers.
Hi,
1. You can disable the tax rate in: Tourmaster > General > General Settings.
2. You can try to set it in: Goodlayers > General > Page Title Background.
For further questions, please submit it on: https://goodlayers.ticksy.com/ , thank you so much.
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Hi, a few years ago I bought this template and we had a great experience. today I wanted to ask if maybe you have had the opportunity or experiences to transform it into a marketplace. Could the theme be compatible with WCFM Marketplace? Thanks…
Hi,
Unfortunately, we can’t confirm anything about it, sorry.
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One more pre-sales questions. Seeing in general that affiliate tracking compatibility is not something you have? Is there any option of any kind for any 3rd party plugin that could track conversions (even if it does not track actual sales volume, I just need to be able to track completed bookings, at the very least, to a specific affiliate each time.) The theme seems great, but having no way to connect any tracking system to the booking process (even in a ad-hoc way, I don’t need it to be seamless, just need it to track entry and then if that user hit the “thanks for booking” page, for example) in your booking forms would probably mean its not going to work for me. Hoping there may be some option here!
Hi,
Unfortunately, we don’t have any kind to tracking the booking, but we can help you add a thank you page with the tracking code like GA, so you can have the data to do something else.
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Google analytics does not track based on user identity as far as I am aware? So matching actions to customers to attribute affiliates would be difficult and time consuming. Some affiliate plugins can record landing on a thank you page as a conversion, so long as each conversion could have the customer email passed from the form they submitted, it would be very easy then to manually match the referrer to the booking. Sounds like 1 or 2 lines of code to fire when a form is submitted to me. If you have some one who knows your theme well who could implement this type of thing, please let me know.
Hi,
We can suggest where you can looking for the freelancer to do it for you. Please ask it in the same ticket when you create it on our support system.
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Hi, Pre-sale question. Variable Pricing: I want the price to change based on the amount of people making a booking on the tour. ie. 2 people pay $200 per person, 4 people it adjusts to $150 per person, 6 people $140 Per person etc. Can’t find much info in comments about whether pricing can be set up like this with your theme?
Second variable pricing question: When a tour is almost full, the price reduces automatically (ie. 3 spaces left, 25% discount on those seats). Can this be done?
If you have a general guide on options relating to variable pricing so I can see what is possible, that would be very useful. Thanks.
Hi,
First of all, thank you for your interest .
1. Unfortunately, we don’t have an option to change the price depending on the number of people.
2. I’m sorry but it’s not possible.
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Hi, for 1. Your video shows group discount allows % discount on group bookings https://www.youtube.com/watch?v=_3e1ZA0vBjw&list=PLNIFTA4Bjp3stwYxIB6Aokpr9bfRQYO73&index=5 So are you sure it’s not possible to reduce price for larger bookings?? Did this function get discontinued?
2. I assume maybe hiring a developer they could solve this issue? Do you have people specifically familiar with this theme who could get the job done quickly?
For the second option, being able to apply a discount to certain dates manually (not all dates for a recurring tour, but just on dates I select) would be a sufficient solution for now. It would be really great if you had a back end demo so I could check things like this, given that your refund policy is strict and it’s hard to know if functions like this that would seem intuitive and standard with a theme as comprehensive as yours (ie last minute deals, special offers etc.) are actually going to be present? I’m on a bit of a time crunch, I accept that point 2 may or may not have a possible workaround, or a developer may need to be hired. As for point 1, as you advertise the group booking discount feature on your Youtube tutorial (for V4, which appears to be the current version), and as you say in other threads that refunds are possible if the product is not as advertised, I’d assume that functionality to be present, so I’m going to go ahead with purchase based on the advertised function being present.
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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how do I change limited to 5 persons per booking to unlimited?
Hi,
It can’t change to unlimited, but you can change it in: Tourmaster > General > Single Tour.
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Hello, I’m having an issue with the Tours. If I save the tour as a draft and close the page, when I try to reload the draft, all of the modifications made within your tour builder are gone. I’ve tried using only the plugins that came with the theme, as well as clearing the site cache and browser cache, but nothing works. Could you please fix this since some tours will need to be saved as drafts and if we can’t, it will be really inconvenient, thank you.
Note: everything ( theme / plugins ) is up-to-date
Hi,
Could you update the framework/js/html-option.js file in tourmaster plugin folder with this new one, clear the browser cache once and see if this solved ?
https://drive.google.com/file/d/1wn-xhkdpRNMmlkgWA0ZqT82pxtgfD0dh/view?usp=sharingHi,
I did update the file but still no change, Can you please give me your support email so i can send you the login details and you can check it our, thank you.
Hi,
You can send an email to: support.loc@goodlayers.com with your purchase code.
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Hi there, first i would like to say great support (even i set up this for a client) so i have few more questions, if i need to write ticket fine i will but maybe to save time you can answer here.
1. how to remove from tour gallery and video icon showed on image link https://ibb.co/TtD435b 2. each tour for us is boat and we have few categories. my question is can i setup in each category for each tour that related tours (boats in our case) are showing from that category? https://ibb.co/cgzYjgQexample we have charter fleet, so once people inside the boat related tours should be from the charter category, same for luxury yachts etc.
thank you
Hi,
Please check the ticket in our support system.
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Hi how do i make sure that the columns on the desktop view on single listings are preserved on the mobile view, currently if you view the following page on mobile https://ocean.tmmbuilds.com/tour/vakkaru/ the icons are really big and are in a single column which is not ideal.
Thank you in advance.
Here is the backend look: https://tinyurl.com/y9lhdu4g
Hi,
May you can create different section with the hide option but the icon in a single column is the responsive layout and it not an error.
Hide This Wrapper In: https://imgur.com/a/z6LPZnF .
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Hello there! is any way to get different urls for each step of “check out” or maybe a redirection after payment/send email in checkout. Thank you!
Hi,
I can help you get a thank you page after checkout, please send an email to me: support.loc@goodlayers.com and I will provide the code for you.
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So many requests about Woocommerce, is it integrated yet in 2022?
Hi,
Currently not but we have plan for this.
Thanks for your interest by the way
