Hello, @yassernachid,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @manishchahal,

Please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with same purchase code and then try to use the Porto Studio.

Regards, P-THEMES.

Hello, @sona1506,

Login/Register Functionality is coming from WooCommerce, you can turn it OFF from WooCommerce >> Setting >> Accounts & Privacy: https://postimg.cc/mtkKbKsd

Regards, P-THEMES.

Hello, @xkanina,

Sorry to say that but there is no such option in our theme for it, so this requires Customziation.

Regards, P-THEMES.

Hello, @Joaquim_,

Please go to wp-content >> themes >> porto >> and edit page.php and search for the H2 tag and replace it with H1 as shown in this screenshot https://postimg.cc/75p8HSm0

Regards, P-THEMES.

Hi Porto,

Before edit code I would like to ask:

Checking with a tool I see the tittle by default is repeated 3 times: - H1 is detected as main tittle - H2 (x2 times repeated) also the main tittle

Should be H1 one time only as I understand.

Any code to solve this please in the theme?

thanks, Joaquín

Hello, @Joaquim_,

Can you please contact us via our support system with your site URL and WP Admin Login details so that our experts will check it for you and help you out?

Regards, P-THEMES.

Hello, @inetgr,

To change image size: To change this setting now on the front end you have to go to Customize >> WooCommerce >> Product Catalog and you can customize the store display from there.

A new thumbnail cropping section in the customizer will allow store owners to select one of three cropping ration settings with visual cues:

1:1 (Square scropping)
Custom (Store owner can enter a custom aspect ratio)
Uncropped (Preserve single image aspect ratio)

Image sizes are then calculated based on the cropping option selected and the image width.

Please read this doc:

https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/

&

https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/

Regards, P-THEMES.

I try it but nothing happens the images shown disproportionate!

Hello, @inetgr,

Please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @Mrnicoo,

First of all, please make sure that your server requirements must meet the latest Theme/plugins requirements as listed below:

PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64M

OR please watch and follow the instructions showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

And Regarding the Child Theme: Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/01/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thanks that worked… I will renew my support soon when I start work with it!

You’re Most Welcome!!

Hello, @imaginatiftech,

First of all, thanks for showing your interest in Porto WordPress

Yes the particular demo is available with Elementor and WP Bakery as well.

Regards, P-THEMES.

Hello, @arvind_01,

Simply go to the Dashboard >> Porto >> Theme Options >> Skins >> Custom CSS and then paste the below code at the bottom of the black box.

@media(max-width:575px){
div#banner-wrapper{height:200px !important;}}

Then save the settings and check back your site after clearing the browser cache.

Note: If still your issue is not resolved then please contact us via our support forums so that our customer team member will help you.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/07/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

i want to remove white space marked in attached image https://prnt.sc/ZknuuHyAk36x website url: fabspeech.theb2s.com

Hello, @arvind_01,

Simply go to the Dashboard >> Porto >> Theme Options >> Skins >> Custom CSS and then paste the below code at the bottom of the black box.

.porto-ibanner{margin-bottom:0px !important;}
.page-id-295 .appear-animation-visible{padding:0px !important;}

Then save the settings and check back your site after clearing the browser cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/07/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understanding.

Hello, @imaginatiftech,

First of all, thanks for showing your interest in Porto WordPress

First of all, we would like to tell you that Google very often scores with 20-40 points on mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, and carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and doesn’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your website, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.

Regards, P-THEMES.

Thank you

You’re Welcome!!

Hello, @Dalimir,

You can turn it ON/OFF from Porto >> Theme Options >> Breadcrumbs as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/06/2021. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @kraczo,

Sorry to say that but you can not directly edit the Archive pages, and the Shop page is also the Archive page.

If you want to add/show the text under products then you have to use description, yes you have to write the text as product description and turn ON to show the Product Description on Shop/Category pages from Porto >> Theme Options >> WooCommerce >> Product Archives: https://postimg.cc/LgdpDD92

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/09/2021. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @KonVis,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Regards, P-THEMES.

Hey, iam sorry. I mixed it up. This issue is about the magento 2 porto theme. sry

Ok no problem, then please write on Porto Magento Forum.

Hello, @jtsoglis,

First of all, thanks for showing your interest in Porto WordPress

Yes our theme has the option to show a sticky icon menu bar, you can turn it ON/OFF from Porto >> Theme Options >> Menu as shown in this screenshot: https://postimg.cc/BXpyHQSJ

Regards, P-THEMES.

Hello, @79design,

Then you have to contact us via our support system.

Regards, P-THEMES.

Oh I have. Just waiting for the license code to reset, which I was told can be 2-3 hours. Just annoying as that link you send doesn’t seem possible at all. You have to surely be signed in to do it? To view your Sites. But when you sign in, that menu with “reset sites”, disappears.

I don’t get it. Sorry.

Hello, @79design,

I have just confirmed from the support department and they said that they already replied to your support ticket #26441, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @4tcmedia,

Yes, that is because the update cart button is in the same section as Coupon Code, so if you want only to remove that Coupon Code then you have to use Custom CSS for it.

Regards, P-THEMES.

Hello, @jpkazzi,

Then we have to debug it on your site because, at my end, the latest WP and Theme and Plugins updates are working perfectly fine.

So please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out if possible.

Regards, P-THEMES.

Thank you , I have sent an email to support 3 days ago. No one answered yet

Hello, @jpkazzi,

Please generate a new support ticket via our support system here: http://portotheme.com/support so that our experts will help you out.

Regards, P-THEMES.

Hello, @lisavolbrecht,

Really sorry for the inconviniance but this is not true at all, Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @wahidrouhli,

Please make sure that your local environment must meet the latest theme and plugins minimum requirements.

PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64M

Otherwise, please try on any test live server so that we will be able to check it on your site.

And for the support account, please share your theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.

Regards, P-THEMES.

I got this warning from WooCommerce for this problem which seems to have either theme or theme plugins. Problem notification : https://snipboard.io/hltxFk.jpg

Sorry for the inconvenience, the above problem was caused by another plugins that do not fit the latest version of WooCommerce.

Hello, @xkanina,

Sound’s Good! that you have found the culprit, so does it mean it is working properly now? and the issue is resolved?

Regards, P-THEMES.