75 comments found.
Hi, I got this from Envato Elements. I’d like to inform you that the new elementor update 3.11.0 crashes the website when VamTam Elementor Integration plugin is active.
If the VamTam Elementor Integration is disabled, the site runs as it should. On rolling elementor version back to 3.10.2, everything works well again.
Kindly look into it. Thanks
Hi there, we are not aware of any issue related to the latest theme version and Elementor 3.11, nor have any clients reported one. Make sure everything is up to date. Regards: VamTam
When I download from the themeforest and install the latest version it says it’s version 6, but isnt it supposed to be version 7?
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Where can I find the public Changelog of this theme? On the description page there’s only a link to a list of changed files, but it doesn’t contain functional changes. I’m asking for a public changelog, because one of my clients has started to use your theme and I’m responsible for installing the updates, so I need to be able to read the changelog before updating.
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
That’s for clients only, and I already told you that I’m not. This is also not a client support question, but just reporting a bug in your changelog. So please fix your public information.
As long as you have the purchase code, you will get support. Sony but the support team doesn’t have access to this board. So please open a ticket.
I’m not the client, so I don’t have the purchase code. The client does. I’m only asking for public information, the changelog. This is not about support. I can’t create a ticket. This board is publicly accessible, so also for your support team. You read this, so you can let the support team know, if you care for your clients, potential clients and people who have to work with your theme.
Thank you! I will let them know.
Hi there, I have a pre-sale question. I find the pages a bit slow when loading as I scroll down. Is that normal?
Thank you in advance!
HI there, it is normal if you have animation on some of the elements. So this is done on purpose. Regards: VamTam
hi how do i change theme style to Homelessness ??
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue.
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hello, pre-sale question. Are PSD files available?
Thank you for your interest in our themes! Sorry we don’t provide them. Regards: VamTam
Hi, how are you? I have a question.Images will be in this thread if we buy it
Thank you for your interest in our theme. I don’t understand you question. Please elaborate. Regards: VamTam
Is it possible to change the SCG Cursor color?
Hi, it is possible only with Custom Code. You can easily remove it. Reagards: VamTam
Hello, is it possible to completely customize the colors used throughout the theme? Or are we limited to a set of pre-defined color schemes which cannot be edited?
Thank you for your interest in our theme. You can change any color using the theme option panel and the Elementor builder. Regards: VamTam
Hi there,
This theme needs an update. Caridad has a Givewp integration but it is not complete and with incompatibilities and bugs, even on the caridad demo site…
Well, it’s only CSS issues but the integration is not really great. There are many fields that are not displayed correctly. Many fields conflict with Givewp’s CSS in the donation forms and on the Dashboard.
It’s annoying and I’m not going to renew support just to ask to fix issues that shouldn’t exist when you buy a theme.
See examples here : https://imgbox.com/g/l4OBPIfkzn https://postimg.cc/gallery/G8s6BTFCheers,
Hi there, yes indeed the latest Givewp version introduced new classes and we are working on an update as we speak. Rest assured the theme is updated regularly and all issues will be addressed. You don’t need to extend your support licence to report bugs. If you don’t want to wait for the update you can open a ticket here – support.vamtam.com Regards: VamTam
Hi,
Thank you. I can wait for an update. Maybe in the meantime, could you propose a function to remove all Caridad CSS that applies to Give?
I might try another ticket but last time I did, Nikolay answered me:
Hi there, It appears that either your support license has expired or you have an incorrect purchase code in your theme options panel. You will need to extend the license in case it is expired:
Hi there, if you report a bug that is visible in the Live site or the support team can recreate it locally you don’t need a licence. However if the issue is unique to your install you will need one. Regards: VamTam
Fair enough! I understand that.
In that case, do enable some payment gateaway (like stripe & paypal) in test mode in your demo site too..Cause no body is using only the givewp test mode on live site and Caridad brakes those fields…
In the meantime, could you propose a function to remove all Caridad CSS that applies to Give?
Please open a ticket here – support@vamtam.com
OK roger that!
Sorry, I meant here – support.vamtam.com
Alright. thanks.
Does this theme come with the required elementor pro plugin free?
Thank you for your interest in our themes! Elementor Pro can’t be distributed, there is no appropriate licence. However you can use the free GPL version – https://proelements.org/ Regards: VamTam
Hi, possible to add cryptocurrency payments system? thanks
Hi there, this is not possible without third party plugin. Regards: VamTam
Can you fix the issue where even though you set theme to use text as logo it doesn’t respond to that change and still shows logo. Please fix it!
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
The menu header CSS is off and is not being placed correctly compared to the image. Please fix and will consider purchase. Tried in multiple browsers.
The theme is not working correctly, menu is off and images are not being displayed in your demo (See: https://caridad.vamtam.com/).
Thank you for reporting it. I don’t see this issue no matter what I do, so probably this is a Cache issues. Clear your browser cache and try again. Regards: VamTam
I’m very disapointed. on a clean WP installation, only installing your theme, and the default demo is not working. On the editor everythings works well. But on the published page… it miss a lot of content… i create a ticket #73327 hope you can find / publish a patch in EMERGENCY :/
HI there, as far as I can see my colleagues are dealing with it. Regards: VamTam
thx for your quick reactivity
I have submitted a support ticket and I am already waiting already 1 week for help and nobody is reacting on my mails??? Please check your mails!
Hi there, as far as I can see – https://support.vamtam.com/a/tickets/73181 my colleague has replied 4 days ago, and we still awaiting your response. Regards: VamTam
Not true. I mailed him back and then he mailed me back and now he does not respond anymore.
Hi there, this is the only ticket under this account. You can check it yourself – https://support.vamtam.com/a/contacts/41689770 Each email generates a ticket, what is your ticket number? I suspect that you have opened multiple accounts. Regards: VamTam
I receive no answer…
Are you kidding? You said that we mailed you back? What is the ticket number, you will find in the email you receive from us?
Alternatively, you can resubmit your query here – https://themeforest.net/user/vamtam
We can’t help you if we don’t know what the issue is.
No. My ticket is #73181. You can check. No answer yet.
Nikolay Tote did not respond anymore
I have a problem. When I am in Elementor everything seems good. When I preview it everything is not on it’s good place. Tried to signup on support to submit a ticket but does not work.
Hi there, you can reach out to us from this form – https://themeforest.net/user/vamtam . Please provide admin credentials. Regards: VamTam
I have submitted a support ticket and I am already waiting already 1 week for help and nobody is reacting on my mails??? Please check your mails!
Hi there, as far as I can see – https://support.vamtam.com/a/tickets/73181 my colleague has replied 4 days ago, and we still awaiting your response. Regards: VamTam
Not true. I mailed him back and then he mailed me back and now he does not respond anymore.
Hi there, this is the only ticket under this account. You can check it yourself – https://support.vamtam.com/a/contacts/41689770 Each email generates a ticket, what is your ticket number? I suspect that you have opened multiple accounts. Regards: VamTam
I receive no answer…
Are you kidding? You said that we mailed you back? What is the ticket number, you will find in the email you receive from us?
Alternatively, you can resubmit your query here – https://themeforest.net/user/vamtam
We can’t help you if we don’t know what the issue is.
Hi there, is this theme compatible with the new elementor updates? I am having issues where when I update, it breaks certain features on the site. When will this be updated?
Hi, thank you for choosing our theme! Yes, the theme is compatible with the latest Elementor versions.
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hi there. I have sent an urgent request of help through the ticket system. I can’t set up the demo theme. This is the link: https://elementor.support.vamtam.com/support/tickets/71437
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hi, is it possible to offer reoccurring donations? I.e Donate £10 with an option to make the donation a monthly occurrence?
Hi there, the plugin developer offers this functionality as a premium addon – https://wordpress.org/plugins/give/ Regards: VamTam
