277 comments found.
RSelement crash my Elementor 3.6.5 panel with a infinite loading. I try to reinstall them many time but problem still continue. How to resolve plz ?
Elementor suddenly updated version – we already updated the RSElements plugin. For installing the updated version RSElements Plugins – you have to update theme to latest version – after updating theme please try to uninstall the RSElements plugin and delete it and then go to Appearance -> Install Plugins – install the RSElements plugin again. Hoping everything will be fine. Thanks
i’am on Braintech 2.3.4 with a child theme, so how i can update him with no update button in appearance panel ?
Please update theme and related bundle plugins. Before doing it try to keep backup of your website. thanks
Can I buy this at once or I must renew it every year?
No need to renew every year. You have to buy once. Thanks
when i import demo data it gives error 503 demo import not completed.
Because your max execution time less than required execution time. Please click import demo data one more time.
max execution time is 2500 still not working in manual import also in one click demo import i am stuck.
Can you share your website admin access so that I can try to help you? Thanks
I have sent please check support inbox.
Your demo data imported successfully. Please check now. If you will like my support please try to give 5 star rating and comments. Thanks
Thanks
Welcome
We need currency switcher in price tab/block
You can use any currency switcher plugin. Thanks
hello, tried installing my license on another domain it is giving me an invalid. moving from old to new domain. kindly reactivate
it is saying Your Purchase License Key invalid
I already send you reply. Thanks
sorry i didnt get any reply. Please treat as urgent
Send me your purchase code and admin access so that I can try to help you. Send those to support@rstheme.com
done. pls organise accordingly
I didn’t receive it – can you try send me “subject” of your email? Thanks
my license reactivation
hello, am still waiting.
Hello great team. I want to buy this template a lot. But the speed is really very low..
After completing site try to send me email for website soeed I will help you. Thanks
Thanks a lot. then I get it now
Great to hear – thanks
Hi, I have the Braintech theme with RSElements plugin is version 1.0 on the site. On updating Elementor version above 3.6.x the site shows critical error. I have figured the issue is because RSElements version. As you have mentioned on above comment. I have updated the theme to current version and Removed RSelements plugin. And Installed “RsElements lite” plugin. But the critical error is still there. Please contact me soon. I have multiple sites affected by this issue.
Share your website admin access so that I can try to check. Thanks
Will share in mail
Hi I have shared in email.. to support@rstheme.com from vigneshr mail id.
You have install RSElements plugin not RSElements lite. If you will activate your purchase code then you will get option in Appearance -> Install Plugins
I just fixed it into your website manually. But without purchase code activation you will not get all feature.Thank you.
If you will like our support try give us 5 star rating and good comments. Thanks
Awesome support! These guys were quick to resolve an issue with their one of the plugins their theme uses after the elementor update! Highly recommend!!
Thanks 
@Karasantescom I kept having import issues too, so I ended up doing it manually. You can unzip the data pack from the downloaded zip after purchase, and go to the one click importer and click switch to manual. Then you point the content xml option to the content.xml you unpacked from data pack zip, and the widgets to the widgets. Then go to braintech options, all the way at the bottom import/export, and select the options.jzon from the data pack folder. This is only way I was able to get import to work. Pretty sure it isn’t standard php settings making issue eiuther, I run my own hosting server and have the ini settings set far above the minimum recommendations actually. Definitely would be good thing to figure out for future customers though! Had to jump through hoops to find the documentation, and it’s out dated. I recommend making this linked here in the info page, and updating the documentation to reflect the manner I mention above for installing the imported data mnaully.
https://rstheme.com/docs/braintech-wordpress-theme/hey my site is https://tictruck.co.il/ i have issue wite the x (close menu button) on mobile look image https://prnt.sc/V8BO-0rVDQqK (the issue on mobile only in pc all ok)
please check it and let me know what the issue
Try to share your website admin access to support@rstheme.com. We will try to help you. Thanks
Am I supposed to receive automatic feedback after sending this email to this address? I sent an email yesterday and still have not received any response
We are working on it. Please wait. Thanks
IMPORT : I get this error : Error: parsererror (200)
Please try to update following setting of your server according to our theme requirement. If still facing issue try to send me admin access to support@rstheme.com so that I can try to help you.
Allow Url Fopen (allow_url_fopen) – ON
cURL library** – your server must work with curl or url_fopen.
OpenSSL must be enabled.
PHP memory_limit = 256M
PHP max_execution_time = 300
PHP Post_max_size = 54M
PHP upload_max_filesize = 128MHello there! Theme has been great so far getting things setup, but just had to move things to a another fresh testing site and now header will not change and slider does not show on web design page. Any ideas of what settings to check? Seems something must not be configured right since header won’t change and doesn’t show correct primary menu. Have checked activation and it says key is valid, so that seems fine… TIA!
Can you try to share your website admin access so that I can try to help you? Thanks
I’d like to attempt to try a few ideas before going all the way to admin access if possible please. I am getting this:
editor.min.js?ver=3.7.0-dev4:2 Uncaught TypeError: Cannot read properties of undefined (reading ‘inheritors’) at editor.min.js?ver=3.7.0-dev4:2:341249 at Array.forEach (<anonymous>) at Object.<anonymous> (editor.min.js?ver=3.7.0-dev4:2:340252) at Function.each (jquery.min.js?ver=3.6.0:2:3053) at Editor.generateResponsiveControls (editor.min.js?ver=3.7.0-dev4:2:339620) at Object.<anonymous> (editor.min.js?ver=3.7.0-dev4:2:339211) at Function.each (jquery.min.js?ver=3.6.0:2:3053) at Editor.addWidgetsCache (editor.min.js?ver=3.7.0-dev4:2:339100) at success (editor.min.js?ver=3.7.0-dev4:2:333427) at c (jquery.min.js?ver=3.6.0:2:28327)
jquery-migrate.min.js?ver=3.3.2:2 JQMIGRATE: Migrate is installed, version 3.3.2 DevTools failed to load source map: Could not load content for https://dev6.revivaltechsolutions.com/wp-content/themes/braintech/assets/css/bootstrap.min.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE DevTools failed to load source map: Could not load content for https://dev6.revivaltechsolutions.com/wp-content/themes/braintech/assets/js/bootstrap.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
@rs-theme Having issue with header not changing, and primary menu not showing on page. Ever had this issue before?
I already sent you reply in email please try to reply me. Thanks
Oh sorry! Hadn’t seen it yet, I’ll check there asap!
okay please send me also – send me your email “Subject “
RS Elements makes the website have a Critical error. What can be done?
Sorry to hear it. Elementor suddenly updated version – we already updated the RSElements plugin. For installing the updated version of the RSElements plugin please try to install the latest update of the theme and then uninstall the RSElements plugin and delete it and then go to Appearance -> Install Plugins – install the RSElements plugin again. Hoping everything will be fine. Thanks
Thanks, it has worked.
Is it possible to send an email next time? Thanks.
From themeforest not available to send, if you will face any issue try to send me admin access I will try to help you. Thanks
i have problem with the activation of the template on my domain name noahbyte.com
i activated on the same doimain name then i remove the account and i re istall the same domain hosting account – domain name and WP and the same template and now i can not to re activate it to the same domain name again !
i want to activate the template license again on the same domain name NoahByte.Com THANKS
Something is going wrong with the activation system !
Okay after checking I will send you reply. Thanks
I just reset it for you – you can use it now. Before removing website try to deactivate the purchase so that You can use it again. otherwise try to send me email at support@rstheme.com so that I can try to help you. Thanks
everything is perfect now ! THANKS !
If you will like my support please try to give us 5 star rating and good comments. Thanks
Hi, I was working on my website in subdoamin after moving my site to the main domain the header layout change is not affecting although I deactivated my license in subdmain still not working could you please tell me how to fix this issue? thanks waiting to hear from you
Send your purchase code so that I can check it. Thanks
Hi, is there an option to make the testimonials slide automatically? Same with the logo/clients logo, does it slide automatically? Thanks!
Yes, In slider setting of testimonials have that option. Thanks
How about the logo of the clients slider? https://www.screencast.com/t/tGaOTZLcK can we set it to slide automatically?
In slider settings have the option for autoplay. Just enabled it. Thanks
Please reset my key sir thanks
send your purchase code.
cheak mail
Share here no problem. I didn’t get into my email.
03de358e-ac83-4e38-8354-32af02f521ea
I am seeing you already using this purchase code to another website. You can’t use the one purchase code to multiple website. You already used the purchase code to digiborn.in
i want reset key for other domain sir … remove from digiborn.in
You have to remove the theme from that domain. Thanks
now i am try in other domain but key not active
You have deactivate the purchase code from the old domain
Hello, I encountered the problem with the activation of the Purchase Code I sent you an email with the details subject: Item Purchase Code Not Working
I already sent you reply. Check your email. Thanks
Why does Mouse pointer just stop working?
Can you try to share your site admin access so that we can try to check it? Thanks
sent please check
You can check your website now. Thanks
working now thanks,
if you can show me how you did it, will appreciate incase of next
It was code issue. Thanks
thanks
If you will like our support try to give us 5 star rating and good comments. Thanks
done
Please Mouse pointer issues again, I need help ones, I will make sure to always keep backup
Can you share your website access to support@rstheme.com so that is can try to help you?
sent please thanks alot
okay after checking I will send you reply in email. Thanks
you reply my mail, I sent login details. but still no response with solutions
You can check now. Thanks
Why the support is not responding to the Item Support emails? I raised a support ticket few days back but got no reply.
I just sent reply of your email. Can you check and send me reply? Thanks
I have replied back again, the solution didnt work instead broke inner pages.
You contact your hosting – .htaccess not working correctly. Url issue happening. Hoping then they will give you solution. Thanks
