979 comments found.
In Site there is problem, loading slow all the images and content. showing error
Hi, if you have any technical issue please use our support system: https://support.the4.co/ Thank you!
Hi, is it possible to edit the 404 page with the theme? Thanks
There is no option for this. Thank you!
I’ve read comment above, there will be update for gecko 6.0. Can you tell me will estimation it will available? If I buy current version which is Gecko 5.0, is it possible for getting an update the version?
We will release it this year. Unfortunately the upgrade from 5.x to 6.x has to do the config all over again. Thank you!
Hi, I want to purchase gecko theme. But, there’s a big question. I’ve tried the theme demo throught my phone. The burger menu content such as demo, shop, product, etc can not be clicked and just reload the current page. Is it only the problem in demo or something?
Thank you for asking the question, it isn’t the bug. You can setup the link for Mobile menu from here: https://tppr.me/JpWOM => https://tppr.me/xvSoK
Okay, so basicaly you just haven’t set the link for burger menu? And can I add child fot the menu. For e.g sub-demo 1, 2, etc?
Yes correct and the mobile menu supports sub menu. Thanks!
I wanna ask more question, about shop by category, i see 3 category which display for desktop and one for mobile. How many of max amount category can display in desktop and mobile? https://prnt.sc/12J8zHaL9ZQ7
Max number of collections for desktop is 6 and mobile is 2. Thank you!
Hi, how about this section https://prnt.sc/znsPB7CxZjsQ ; How many of max number for mobile view?
Thank You 
Same as the section above pls
Ah I see, last but not least. If there’s some bugs after we purchased gecko theme, is there any support who help us? If so, is it okay we just give collaboration access but not staff account? Thank you
If have any problem please create a ticket at our support system: https://support.the4.co/ We will be available to you^^
hello, my site has a very low score in the google test, I wanted to know if it has any chance to improve, thanks
Hi, I need to purchase multiple different themes for clients, but they specifically require Shopify 2.0. I am sorry to ask, but do you think Gecko 6 will be out this month?
Unfortunately Gecko 6 can’t be released this month. Please refer to our Kalles theme, it already supports SO 2.0 : https://themeforest.net/item/kalles-clean-versatile-shopify-theme/26320622?s_rank=4
any plans to update to Bootstrap 5?
Hi, we only use part of the Bootstrap 4 in theme so there are no plans to update it right away. If you want to use the Bootstrap 5 we can help directly on your store. Thank you!
Can you please point me in the right direction (online documentation) for;
a) Using the “New In” items feature (some items appear in NEW IN for longer than required) b) showing a % sticker, for those items at are on sale
Please go to theme settings->GENERAL SETTINGS then you can configure the labels: https://tppr.me/tVO4X
We’ve already looked at there but cant not much info on how to configure as we want? PS: thanks for super quick reply
Please open a ticket at https://support.the4.co/ Our team will assist you accordingly. Thank you!
Unable to do so as support expired 
Please check this document: https://gecko5-docs.the4.co/theme-settings/general-settings#7-label-settings
Hi- thanks for that, but we’ve set all “new in” items to 30days, yet there are some there from Xmas still?
Same as the section above pls
Please I need help on where to disable SHIPS FROM Option and Where I can edit the text on ADD TO CART. I have also opened a support ticket
Hi, we will assist you on your ticket. Thanks!
Hi there, do you have a demo theme I can trial please?
Hi, thank you for asking the question but we don’t offer the free trial. Please check our demo site carefully before deciding to buy theme. Thank you!
Hi, I want to buy your template. Does your template provide Bulk Discount feature? For example: Single item price $5 No of items 2 price $9 No of items 5 price $20
Please let me know
Thanks
Hi, the theme has no such feature, you can find the 3rd app for this. Thank you!
Hello,I want to change it to your theme now, but we have a lot of product videos before. We don’t like to use YouTube videos to show products, but we want to upload the videos to the background of the website. Is this possible?
Yes the theme supports the product videos, you can upload videos for your products from Shopify side. Thanks!
can you confirm the current version and provide a link to update (for dummies) – our support has expired but need assistance in updating theme
Hi, the latest version is 5.7.6. You can download the latest version on Themeforest and follow this doc to update theme: https://gecko5-docs.the4.co/installation/how-to-update-the-theme. If you need any help please renew support then open a ticket at support system: https://support.the4.co/
Best regards!
Hi – You demo shows “Color variant change” on mouse hover at colors swatch on collection. How will it work , can you guide us ?
Hi, no need to do any special configuration as it is the default feature of the theme. Regards!
Hi, does Gecko 5.0 support OS 2.0?
No it doesn’t, support SO 2.0 will be version 6. Please wait for us. Thank you!
Is it possible to get an update for the changelog for version 5.7.5 and 5.7.6? Last changelog entry was 5.7.4.
Please check the changelog here: https://help.the4.co/docs/gecko-changelogs/
Perfect, thank you! Just so you know, the link to the changelog in the readme file is still to the old website.
Hi Is there an update on the Shopify 2.0 for Gecko? From you previous comments 4 months ago you estimated a 1-2 months timeline
Looking forward for 2.0
Thanks
Support SO 2.0 will be version 6. Please wait for us some more time. Thank you!
I am getting this error,why i am getting this? Getting Error Message ” Zip Does Not Contain A Valid Theme: Missing Template “Layout/Theme.Liquid”
Hi, please extract the download package and upload theme file inside Thanks
there is no zip file inside unzipped folder,there is only demo folder,document and licencing folder.How can this happen that you sell the theme without proper theme file absent from there?
Are you sure you’re right? i tried download and test. Everything worked properly and the theme was attached after unzipping. See more at https://cln.sh/ky31No
there is no Zip file inside there,as i mentioned above there are only there normal folders and one txt file,why theme zip file is missing there?
Just got the zip file,as you have moved the file to very very right of folder
I showed you the screenshot above, we downloaded the commercial file for testing and it included the theme file inside after unzipping. If we leave out the most important file, a lot of customers will complain and can’t use it. Best regards
On which device did you extract the package? maybe it doesn’t support zip files. You should extract the package on PC then you can see the zip file.
Hi,
I like to buy this theme but can you confirm if it supports…
1) print on demand drop shipping printify, printful etc. pod
2) also Gelato.com – personalisation button.
https://apisupport.gelato.com/hc/en-us/articles/360016938799-What-should-I-do-if-the-Personalize-design-button-doesn-t-show-in-my-Shopify-store-Could you please let me know, if it does by checking it in shopify gelato app (free) so I can make a decision to buy.
Regards,
Hi, 1- These app can work with any Shopify theme 2- I afraid we have to charge for the integration work Thanks
I can´t update theme from 3.1 versión to 5.7.5 . Errors copying settings from old to new version in settings_data.json file.
Can you help? Look:
This file contains the following errors: Error: Invalid value for type in block ‘1565382504995’. Type must be defined in schema. Error: Invalid value for type in block ‘1512551798077’. Type must be defined in schema.
Thank you
Hi there, the Gecko version 3.x and the Gecko version 5.x are 2 different themes (the theme core is different) so you cannot update the Gecko theme from version 3.x to 5.x, you have to configure the Gecko version 5 from the beginning.
Thank you. Very kind. I thought that by updating the theme the videos would be seen in the products. Video do not show in products. Can you guide me?
Hi. I have. gecko 3.7.5. Videos are not showing into product pages. What can I do? This is an old tutorial do not work https://www.youtube.com/watch?v=xHBAJvq4AXo&list=PLZSqbv2i8LOAttV4sHx4RKqlK-TvtEXZL&index=8 There is another upodated one?
In other words: Is there a way to “update” old version to new one? Thanks for your great support!
There is no way to update version 3.7.5 to version 5.7.x because it’s has different theme core. For product video you can simply upload them to product media then it will display fine on product page: https://tppr.me/eWTnK If you have any further problem/questions please use our support system: https://support.the4.co/ Stay safe!
Thanks for your response. We do what you say but nothing happens. Do not show video. Going to support.
Yes please use our support system
